Sierra Chevrolet
category: Car finance and loan company, Appraiser, Auto market, Chevrolet dealer, Car leasing service, Electric motor vehicle dealer, Truck dealer, Used car dealer, Used truck dealer
address: 721 E Central Ave, Monrovia, CA 91016, United States
Phone: +1 626-879-2966
Cheap Liquidation: Estate Sales & Appraisals Buy Sell Vintage Guitars
worktime:
address: 721 E Central Ave, Monrovia, CA 91016, United States
Phone: +1 626-879-2966
Cheap Liquidation: Estate Sales & Appraisals Buy Sell Vintage Guitars
worktime:
Day | Time |
---|---|
Monday | 9 AM–9 PM |
Tuesday | 9 AM–9 PM |
Wednesday | 9 AM–9 PM |
Thursday | 9 AM–9 PM |
Friday | 9 AM–9 PM |
Saturday | 9 AM–9 PM |
Sunday | 10 AM–8 PM |
site: https://sierrachevrolet.com/
rayting: 4
services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Credit cards,
rayting: 4
services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Credit cards,
Name: C****** S*******
Date: 2023-12-19 17:31:41
Rating: 5
Comment: I recently bought a 2024 Trax, and I cant praise Luis and Rudy enough for their outstanding service. They made the entire process fast and easy, and their trustworthy approach put me at ease. Kudos to the team for a positive and enjoyable first time car-buying experience!
Name: L****** S******
Date: 2023-12-19 16:22:04
Rating: 5
Comment: My experience was seamless. I was well taken care of.
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Name: S** G****
Date: 2023-12-19 14:31:36
Rating: 5
Comment: My recent purchase of a Tahoe was the smoothest and most convenient process I’ve ever experienced. Edwin went over and beyond to help put me in my dream car. He even drove the car to me so that I wouldn’t have to drive out to Monrovia from the Palm Springs area. I highly recommend Edwin and Sierra Chevrolet because you’ll be in the best possible care!!!! Thank you for making this happen! Your customer service is unbeatable!!!!
Name: J**** Y****
Date: 2023-12-16 17:43:17
Rating: 5
Comment: Special shout out to Nicholas for going above and beyond to take care of a customer
Name: S** S** C**
Date: 2023-12-15 22:45:54
Rating: 5
Comment: The service was fast, polite, and and also took care of all the issues of my car. the rental car service was easy and fast.
Name: m*** s****
Date: 2023-12-12 18:26:08
Rating: 5
Comment: Alfonso Hernandez was very knowledgeable and very informatived, My Best experience of purchasing a car with him and this dealership.,
Name: L A******
Date: 2023-12-03 18:08:14
Rating: 5
Comment: Excellent customer service! Kudos to Christian Zuno, the salesman for superb service from start to finish.
Name: D****** a*****
Date: 2023-11-29 16:30:10
Rating: 4
Comment: Very pleasant would recommend some snacks for the buyers since it is a very long process.
Name: E***** D****
Date: 2023-11-21 13:29:01
Rating: 5
Comment: Joe was excellent w/his customer service skills ~took great care of my Trailblazer and I… Sergio in your parts department was great as well assisting me w/purchasing windshield shadeSierra Chevrolet rocks!
Name: A** G********
Date: 2023-11-19 22:21:37
Rating: 5
Comment: Friendly, efficient service. The rep who helped me was courteous, friendly and communicative . 5 stars!
Name: D**** M*****
Date: 2023-11-18 02:46:37
Rating: 5
Comment: Marvin was thorough and explained all the services I was getting clearly and concisely!
Name: G**** S*****
Date: 2023-11-17 22:03:25
Rating: 5
Comment: Everyone who I have directly dealt with has been friendly and helpful.
Name: O**** �
Date: 2023-11-17 16:20:59
Rating: 5
Comment: Everything was done nicely and quickly. Appreciate Lyft ride home and back
Name: L*** P****
Date: 2023-11-15 16:38:10
Rating: 5
Comment: My service advisor Mr. Joe Jimenez, was very professional from start to finish of my recent 2013 Chevrolet Equinox Oil and Tire Rotation Service Appointment scheduled at 9:00am 11/13/2023.Thank you for everything!!Best regards,Luis A. Perez
Name: Q**** H****
Date: 2023-11-10 21:51:50
Rating: 5
Comment: Nick S. has provided an excellent service. Thank you.
Name: v***** n*****
Date: 2023-11-10 19:34:59
Rating: 5
Comment: Elliott was amazing. The entire staff was amazing! They are super nice and accommodating. I would recommend going there to anyone! But make sure you ask for Elliott! He’s funny and personable.
Name: K**** G*****
Date: 2023-11-06 23:14:09
Rating: 5
Comment: My radio issue was diagnosed correctly and repaired quickly.
Name: P***** A*****
Date: 2023-11-05 22:26:10
Rating: 5
Comment: I just brought my car in for an oil change. it was done in a timely manner. i always use the Sierra Lyft home and back to pick up my car. No problems at all. thx again Sierra Chevrolet!
Name: S***** C*****
Date: 2023-11-01 16:47:39
Rating: 5
Comment: Keep up the good work, thank you Tanya Ruiz.
Name: B*****
Date: 2023-11-01 16:46:50
Rating: 5
Comment: Tanya Ruiz was so helpful and always friendly. I always make sure to Book my appointments with her because she makes things easier!
Name: I**** N****
Date: 2023-10-27 21:07:01
Rating: 5
Comment: Marvin was extremely helpful and got my car fixed and back to me extremely quick. This experience was definitely way better than my previous experiences with a different advisor there.
Name: M***** R***** (*****
Date: 2023-10-26 00:20:02
Rating: 5
Comment: Joe is what customer service should be, he is friendly, informative, and an overall nice guy. I was worried at first because Ive never been to this dealership but he did such a wonderful job that I felt comfortable and happy with everything. Thank you Joe Jimenez for being so nice and welcoming to us. I also want to thank the people who worked on my car, they worked so fast. The last place I left my car it took forever, but at this location they were done in less time than I expected. I finally found a place to take my car to get fixed that is fast and I dont feel like Im getting ripped off. Thank you so much
Name: L**** B***************
Date: 2023-10-21 17:51:53
Rating: 5
Comment: Jeremy, was outstanding at his job . He went out of his way to help us . We had a flat tire, before we left Jeremy offered to help fix our flat got us so we could drive our truck home . How many Dealerships would have done that . Excellent guests service. Way to go to Jeremy!!! Jeremy is the one you should help uou when you ho yo his dealer ship ❤️❤️❤️❤️
Name: r***************
Date: 2023-10-17 07:38:18
Rating: 5
Comment: This is a no-nonsense dealership. Nicholas in sales treated me right. I got a great deal when other dealerships were playing games. I would recommend this dealer to friends and family.
Name: Y****** J******
Date: 2023-10-08 16:47:26
Rating: 5
Comment: Tanya went the extra mile to assist me with my suv on getting it fix. Top natch customer service she gave me.
Name: K*** W*****
Date: 2023-10-06 13:06:51
Rating: 5
Comment: Fantastic experience, in fact this is the best dealership I have ever been to!
Name: d**** p*******
Date: 2023-10-03 21:35:29
Rating: 5
Comment: Went smoothly, and they were always courteous. Second Bolt Ive leased there.
Name: R*** M V******
Date: 2023-10-02 22:35:31
Rating: 5
Comment: My service advisor Marvin was very helpful in contacting the warranty company and getting the services needed approved.
Name: N***
Date: 2023-10-02 16:44:41
Rating: 5
Comment: Jos is always in contact with you and gives you update. He never trys to sell you something you never need only what the owners Manual recommends.
Name: M***** M****
Date: 2023-10-02 12:33:22
Rating: 5
Comment: One of the best dealers i ever dealt with.. “very professional” called in for a corvette 2023 z06 they had, sales guy nick picked up we started chatting about it we couldn’t strike a deal right away but we got the deal done even though it took few weeks to get it done it was worth it. I still have to give the credit to nick for making it possible this guy was amazing and professionalIf your looking to purchase from them i would highly recommend nick as your sales guyThank you nickThank you sierra
Name: J**** O*****
Date: 2023-10-01 20:29:38
Rating: 5
Comment: We were in the hunt for specific Chevy Trax and our salesman Luis Urias was very prompt, helpful and attentive to what we needed. He had excellent communication and knowledge of our vehicle, and even took a video for us before we went into the dealer. He did a great job of making us feel comfortable with the numbers and did a thorough explanation of several different options for us. The whole process was not stressful at all and we also delt with Sales MGR Rudy, and finance rep was JC. All and all very pleased with Sierra Chevrolet!
Name: S******* P******
Date: 2023-09-29 16:50:16
Rating: 5
Comment: My vehicle was in and out within 3 days so it was great to depend on the quick service! John also provided me with a rental vehicle to make sure I was able to make it to work while my car was in service. I was communicated with every step of the way and never felt pressured into doing anything like you normally are at other dealerships so it was a nice change!
Name: J**** B****
Date: 2023-09-26 18:00:08
Rating: 4
Comment: It took an entire workday week (Mon-Fri) to get my car fixed. I was surprised that it would take 24-48 hours before the problem was diagnosed, which was stated to me at station that they told me this on phone (they did not-I would have remembered that). What good is an appointment if you cannot get to it at that moment? On pickup, I scheduled time via computer to pick up. I had to wait 30 minutes outside front office to “pick up”. I think they may have cleaned up the car, but you should have told me that when I showed up.Overall, Tanya was very good at communicating via text after I left car. The car is now running very well. I was pleased to pick up a clean car.
Name: D** G
Date: 2023-09-24 20:17:23
Rating: 5
Comment: Sales rep. Paola was great! Very knowledgeable, understanding and patient. She was very respectful and so sweet. What customer wants, customer got!
Name: J*** P********
Date: 2023-09-23 22:18:45
Rating: 5
Comment: I was going to visit four dealerships, and I started at Sierra Chevrolet of Monrovia. I never went to the other three! It was clear to me that they heard what I needed and made me a good offer on my trade-in and a good price for the Chevrolet Bolt EUV that I bought. By the time I left the lot in my new car, I felt that I understood the details of how it works, how to manage the battery well, how to work the electronics, etc. Every day as I drive my new Bolt, Im happy I went there first!
Name: L**** A***** H********
Date: 2023-09-22 15:32:13
Rating: 5
Comment: Tanya was very communicative throughout the whole experience. As soon as the issue was found they wasted no time to get the part ordered and installed as soon as it was received.
Name: J******* L*******
Date: 2023-09-20 17:32:01
Rating: 5
Comment: A very helpful staff that will work to get you what you want and not what they are trying to clear off the lot.
Name: D**** G****
Date: 2023-09-15 23:27:12
Rating: 5
Comment: Its always awkward to walk into a dealership feels like the sales people rush to you and pressure your to the point were it becomes uncomfortable, But not here I loved how welcoming and friendly Paola Menendez was she made the experience feel pleasant and enjoyable. She was very helpful and answered all of our questions and concerns. I definitely recommend coming in and checking their inventory, ask for Paola Menendez.
Name: T**** G****
Date: 2023-09-15 15:30:38
Rating: 5
Comment: John in Service did a great job keeping me updated with the repairs being done on my car.
Name: M******* C*****
Date: 2023-09-11 15:49:13
Rating: 5
Comment: The whole process was great. Dropping off and checking in was quick and easy.
Name: A**** A****
Date: 2023-09-08 04:12:34
Rating: 5
Comment: Probably the best customer service experience Ive had at a dealership. Marvin was fantastic, and I already recommended my neighbor/friend (who also has a bolt) to go to him. Marvin was kind as hell, super knowledgeable, friendly, and made my experience smooth and hassle-free. He told me he would let me know between 4-5pm when my car would be ready and right at 4pm he gave me an update. i didnt have to check in. He called me a lyft as soon as I gave him my address without any back and forth. He answered all my questions patiently and never interrupted. Super customer service. I subsequently got lost in the dealership trying to find my lyft and the people inside the sales showroom were also all really kind. Glad I came to yall!
Name: U*****************
Date: 2023-08-31 00:50:30
Rating: 5
Comment: Jeremy Cesena is amazing. I had a check engine light on my car and he took care of everything very quickly. He said it would only take two days. It only took two days. Hes super nice and I appreciate all of his help. Ill definitely be back for service or if I encounter any more issues with my vehicle.
Name: c**** C*******
Date: 2023-08-29 00:30:07
Rating: 4
Comment: I would recommend the service that this dealership offers. I traveled from Denver to California and Jeremy did everything in his power to have my truck fix as soon as possible. I would like to thank Jeremy for helping me.
Name: W**** A*****
Date: 2023-08-26 13:04:49
Rating: 5
Comment: Elliott Amaya-Cruz made the process of buying a car flawless and smooth. He made sure to explain everything to us and answer all the questions we had. We came to him because we had been recommended, he did not disappoint. Thank you very much Elliott and Sierra Chevrolet.
Name: S** P*****
Date: 2023-08-23 16:35:20
Rating: 5
Comment: Joe Jimenez is the reason I continue to go to Sierra Chevrolet. From the first time he took care of me, to my repeat visits, he is outstanding in customer service. He keeps me updated through the day and is always very pleasant. My car is a company issued car that needs HOLMAN approval. Most reps do not want to deal with that. In fact, one of my last visits when Joe was not there, the individual had many excuses for why my car was not done timely. I later found out they did not call HOLMAN at all until I pushed the issue. Joe knows how to manage this and handles all quickly and effectively. Thank you JOE!
Name: A******** A*****
Date: 2023-08-17 23:28:03
Rating: 5
Comment: Joe helped me and was great! Got me an Lyft to and from the shop and was very helpful. Will come back for sure. Thanks Joe
Name: K****** H*****
Date: 2023-08-16 17:30:39
Rating: 5
Comment: Good people who do their best to meet your expectations. They may or may not meet them every time but they do try. My car is a 18 year old Corvette and they always find the parts it needs.
Name: J**** M***
Date: 2023-08-04 21:24:19
Rating: 5
Comment: Excellent! People are really nice and professional. Thank you Nick for getting my nice car!
Name: D**** L******
Date: 2023-08-03 13:18:35
Rating: 5
Comment: It was easy and fast. Felt very at ease making my purchase. I would definitely continue making business with Chevrolet
Name: T*** C*****
Date: 2023-08-02 18:18:54
Rating: 5
Comment: I always make my appointment online. The salesperson, in this case Joe, was very helpful in detailing what the cost would be and kept me appraised of when my car would be ready.
Name: j*** Z****
Date: 2023-07-27 04:37:36
Rating: 5
Comment: Alfonso was very attentive to my needs. I arrived with a specific budget in mind and he went above and beyond to ensure that budget was met. He was professional, friendly and truly made me feel at ease in the negotiation process. I am a very satisfied customer.
Name: R*** R***
Date: 2023-07-26 13:12:21
Rating: 5
Comment: Extremely knowledgeable and helpful staff. They stayed open late for me due to my work schedule and I very much appreciate that. I will definitely buy my next Chevy from Sierra.
Name: C** B******
Date: 2023-07-25 21:20:21
Rating: 5
Comment: Elliot our salesperson was amazing! Tons of energy and laughs, made the car buying experience a great one! Nick in Financing was also amazing! 10 out of 10!
Name: A******** F****
Date: 2023-07-22 21:48:59
Rating: 5
Comment: I had a great experience at Sierra Chevrolet of Monrovia! Richard was extremely helpful and willing to work with us on the purchase of our new vehicle. I highly recommend Sierra Chevrolet of Monrovia.
Name: M*** B******
Date: 2023-07-15 18:30:26
Rating: 5
Comment: I give Sierra Chevrolet five star, especially Sales Rep. Alfonso Hernandrez who was very helpful attentive and and super kind.
Name: K***** H*******
Date: 2023-07-14 17:43:05
Rating: 5
Comment: Andrew was a great salesman, he kept me updated on everything that was going on. He’s very knowledgeable on the cars and answered every question I had. Andrew went above and beyond making sure my experience was a good one.
Name: L*** A L****
Date: 2023-07-14 03:19:23
Rating: 5
Comment: I was a attended by a Luis and Alfonso they were Amazing people and really professional.
Name: C***** O*******
Date: 2023-07-08 19:39:01
Rating: 5
Comment: Joe Jimenez was excellent! He was knowledgeable and answered all of our questions regarding our vehicle’s service. He provided us with good information about the service that was needed so we could make appropriate decisions.
Name: D***** G********
Date: 2023-06-27 14:54:26
Rating: 5
Comment: Everyone at Sierra Chevrolet is pleasant and professional. I feel confident when I bring my car to them!
Name: E**** V******
Date: 2023-06-25 17:06:57
Rating: 5
Comment: Elliot had great rapport and follow up. In closing, Andy was great as well. I highly recommend this dealer especially if you are looking to purchase an EV or an EUV. The purchasing process was smooth and efficient. Thanks Sierra Chevrolet!
Name: L****** C******
Date: 2023-06-18 16:39:51
Rating: 5
Comment: Thank you Alfonzo Hernandez for all your help with my new trailblazer. This is our first Chevrolet car in my family and we are delighted to ha chosen it. Than you again for all your help. My daughter is very havppy with her car.
Name: D**** L C****
Date: 2023-06-13 04:10:29
Rating: 5
Comment: Service department was great Joe Jimenez was very informative, helpful with any questions I had.
Name: M*** F*****
Date: 2023-06-10 17:07:38
Rating: 5
Comment: Our Sales Person Nicholas Scammacca was awesome. He was very patient and answered all of our questions. Nicholas Scammacca was a great salesman because he was not pushy or trying to talk us into any vehicle just to make a sale. I would recommend Nicholas Scammacca at Sierra Chevrolet as your next car salesperson. Thank you Nicholas Scammacca!
Name: C***** M*******
Date: 2023-06-04 08:25:05
Rating: 5
Comment: Great experience. Thank you Alfonso Hernandez for your professionalism and for patiently working with me to try and find the best deal. I’m very happy with my new car and honestly I probably wouldn’t not gotten it if it hadn’t been because of you. I will 100% be recommending this dealership.
Name: W*** Z*******
Date: 2023-06-01 07:58:50
Rating: 5
Comment: First of all, if I can get a 12 to Edwin and our finance manager, I would this was probably the most I was treated so respectfully and so calm nobody push me we know exactly what we wanted and these two gentlemen made it so easy they deserve a raise so to the CEO of sierra Chevrolet. Please give a big bonus to these two gentlemen they made our, trip to your facility so enjoyable and I bought two vehicles that day because of how we were treated, I will be following up if the CEO and owner of this dealership follows through with how we were treated and then we were 200% satisfied on the kindness. These two gentlemen gave us also Andy treated so much respect on by my second vehicle on the same day I couldnt ask for more professionalism in these gentlemen, and please let them know that. Sincerely, William and Terry Zambrano
Name: A******** A*******
Date: 2023-05-29 17:16:14
Rating: 5
Comment: The service associate Tanya keep me up to date the progress of my car si I dnt hve to call to keep up to date
Name: D**** A******
Date: 2023-05-28 21:05:23
Rating: 5
Comment: Great communication between the service reps and they have fast service times with an appointment. Would highly recommend to family and friends with Chevy vehicles.
Name: J***** V*******
Date: 2023-05-28 10:06:57
Rating: 5
Comment: Thank you to Elliott Amaya-Cruz, the Manager, & Nick in the Finance department!! Buying a car can be very stressful, however, these guys made the process so easy & efficiently. They were very attentive throughout every step of the way & made sure that we were taken care of. I’m very happy with the customer service at Sierra Chevrolet in Monrovia because they went above & beyond. They worked their magic to get the car that I wanted & I am very happy!! I definitely recommend this dealership, so don’t think about it twice!! Go get your car here!!:)
Name: W****** J******
Date: 2023-05-26 15:28:55
Rating: 5
Comment: Everyone was very kind and helpful. Our questions were answered with proof and explanations. Everyone hates going to dealership but I really enjoyed being at this dealership. My wife and I were treated with respect and loved the environment this dealership provided.
Name: C******* A******
Date: 2023-05-25 22:08:03
Rating: 5
Comment: Great sales team at Sierra Chevrolet! No pressure to buy which made the whole shopping experience excellent!
Name: S**** P****
Date: 2023-05-24 15:22:36
Rating: 5
Comment: Amazing!!! The sales manager Rudy Aguilar is the reason why we continue to return to Sierra Chevrolet. His exceptional customer service and attitude are reflected in his sales team as they also share his leadership style.I have purchased and traded in four cars and my daughter has purchased 3 cars for her children and has referred many of her friends who have also shared our positive experiences.As long as Rudy continues to be the sales manager at Sierra Chevrolet we will continue to purchase our vehicles there. Thank you to Rudy and his outstanding staff for everything.
Name: A********* O** C***********
Date: 2023-05-19 22:22:10
Rating: 5
Comment: Christopher Parra served us well! He must have been an excellent student because he is very knowledgeable about Chevy products.We went in knowing all the things we needed in a truck and thought we knew exactly which truck wed buy. Chris was a great listener and led us to the Chevy Silverado High Country (not what we had planned on buying). It has all we need and more without compromising our budget. We look forward to our first road trip in our new truck!
Name: V****** S****
Date: 2023-05-19 15:59:25
Rating: 5
Comment: I’ve never had a more pleasant experience in buying a vehicle. Upon entering the lot I was greeted by the General manager (Mike Hoffman) who introduced me to my salesman Elliott Amaya-Cruz. I was told to look around and decide what I wanted. Elliott accompanied me without sale pitches or pushed toward any particular vehicle. He asked what I was looking for and pointed me toward the inventory and kept me company. Once I found my truck, I told him what I had to spend and he said to give him a few moments. He came back and asked if I wanted a test drive while we waited for the figures. When we returned Elliott went and got the breakdown and it was slightly higher than I wanted to spend, Mike came out and said, we can accommodate you and I bought a truck. I was there for maybe an hour and a half and the deal was done. I have NEVER been at a dealership less than 4-5 hours and never had to say no a dozen times because they try to convince me I could afford more yet they couldn’t come down more. The finance guy was terrific. It was definitely the best experience I have ever had. Thank you Elliott and Mike.
Name: L*** O*
Date: 2023-05-15 14:49:31
Rating: 5
Comment: They were friendly, helpful, explained options and reasons behind pricing. They did come down on the price for the sale of my budget.
Name: K**** G********
Date: 2023-05-09 14:39:21
Rating: 5
Comment: Nice experience. No pressure once they got to know I wasn’t a fast sell. Nick Scammacca the salesman was very helpful. Andy the assistant mgr was also pleasant to work with.
Name: E**** R******
Date: 2023-05-08 16:42:14
Rating: 5
Comment: This was the 2nd time coming to this dealership where I was well taken care of! Tanya is awesome and kind! I definitely feel like my truck is always in good hands here.
Name: C****** S****
Date: 2023-05-06 19:17:42
Rating: 5
Comment: My experience was amazing. Thought I couldn’t get into a new vehicle but both Luis and Alfonso were great to help guide me through the process. Both of these gentlemen were so patient and detail oriented. Walked us through every step of our purchase. Hats off to Luis gave us the hook up with many perks and followed up with us to ensure we were happy with our purchase and take care of any additional questions we might have!! Definitely will recommend Sierra Chevrolet and Luis to my family and friends. Thank you!
Name: B******* R****
Date: 2023-04-28 10:43:08
Rating: 5
Comment: Nick provided excellent customer service and transparency since we first met, always providing honest information about purchasing a new family car. Overall great experience.
Name: C***** T*****
Date: 2023-04-26 13:45:28
Rating: 5
Comment: From start to finish, my experience was great. Nick helped me get the vehicle I wanted, after months of searching. Everyone was nice and helpful. Car buying is not fun but Nick stayed with us every step of the way. Truly grateful for Nick and Andy.
Name: M**** B*******
Date: 2023-04-24 15:32:57
Rating: 5
Comment: Great Customer Service. Fast, friendly and no hassels. Sales people were very accommodating, super nice. Everyone made me and my family feel very welcomed. Will definitely recommend to family and friends, so happy with my new car.
Name: W***** O*******
Date: 2023-04-20 13:14:38
Rating: 5
Comment: Denise Truex and Sierra Chevrolet are the dynamic duo of vehicle sales. Denise was definitely the most professional and trustworthy purchase coordinator I have ever had the pleasure of working with. We connected with Denise Truex in early 2022 and have since purchased several commercial vehicles with her help. Every transaction was seamless and almost effortless. We highly recommend Denise Truex and Sierra Chevrolet!!! **UPDATE** 2023. We have purchased about a dozen fleet vehicles thru Denise Truex over the past 12 months. Wow, talk about a purchasing partner! Denise and Sierra Chevrolet of Monrovia make buying vehicles so smooth you just cant believe it!
Name: A**** A****
Date: 2023-04-20 04:36:00
Rating: 5
Comment: Alfonso Hernandez was very helpful when I needed a car in short notice. He stayed late and came in on his day off the next day so he could make sure I was properly helped and was able to buy the car I wanted in time
Name: D***** R****
Date: 2023-04-13 14:44:56
Rating: 5
Comment: My sales consultant, Alfonso Hernandez, was extremely helpful! After having my car totaled in a traffic accident, Alfonso was genuinely empathetic to my plight and answered all my questions in a manner which I understood. He was very methodical and covered all the bases and made the purchase of my new Chevrolet Traverse less painful than it could have been. Alfonso is a credit to proper training and guidance given to him and he is an asset to your organization.
Name: b** k
Date: 2023-04-11 14:42:56
Rating: 5
Comment: First time to your dealership and this will now be my go to for service etc. Gerardo was excellent. Friendly and helpful. The dealership where I bought the car overtightened the wheel locks. Gerardo remedied the problem and I couldn’t be happier
Name: T**** T***
Date: 2023-04-09 19:00:19
Rating: 5
Comment: Andrew Lisk was very patient and accommodating and got me the information I needed, even if he didnt know it himself. Dealership stayed open late for me and everyone was very kind
Name: T S*****
Date: 2023-04-04 01:39:19
Rating: 5
Comment: I searched for a Dealer for a Few Days but once I Called Sierra Chevy of Monrovia, I knew Where I was Taking My Truck . Then I thought this was at a Different Location so I had Cancelled . Back on the Phone but No One Greeted Like Sierra Chevy did, So I called Back Set an Appointment. That when Ms Tayna R. Greeted Me and Explained The Whole Process . She Made Sure I Was Comfortable and Understood. She Guided Me to the Lobby and My Truck was already On it Way to be Serviced . And I Was in The Lobby, Then She Texted for an open line of Communication while I was there . I was Aldo Greeted by Douglas S. And He Checked on Me asked The Type of Service and For What Vehicle . Small talk for a moment as He was Working, thought it was Nice as Today Everyone is always in a Hurry . I believe it was like 3 hours or so But I thought it was Quick, probably due to the Checking on from Ms Tanya & Talking to Douglas . That How One Makes Time Fly . Had Great Service and My Truck did too .Thank You Ms Tanya R. & Team for the “10” Service .Tony
Name: J*** C*******
Date: 2023-04-01 05:03:06
Rating: 5
Comment: Our experience was great, Andrew and the sales team went out of their ways to make us feel comfortable every step of the way. This is the second Silverado we bought with in a year, Andrew was the reason we came back, his expertise and knowledge is second to none. Andrew is our go to guy.
Name: R*** S****
Date: 2023-02-28 15:12:12
Rating: 5
Comment: I’d like to say a few words about Joe Jimenez, my Chevy Service Advisor, Every time I have my Truck serviced, Joe always can take care of any concerns I have, keeps me updated on my vehicle. He is very knowledgeable and shows he cares . If you have a program for Employee of the Month, he has earned it,Now a days Employees like him are hard to come by, ( he deserves a raise he earns it every day). Nice to have you as my service advisor.Rudy
Name: D******
Date: 2023-01-25 21:42:00
Rating: 5
Comment: Lucky my extended warranty is still good or it would of cost alot. although not sure why you couldnt give me a new battery for my key fob? i mean lucky for me with warranty a new fob was only 130$ instead of 499$ I was at another auto shop and they gave me my 2032 button battery i needed for free. so now i have 2 fobs old and a new one at least just in case something happens but yeah thanks guys
Name: G*** G****
Date: 2023-01-25 17:08:16
Rating: 5
Comment: Tanya Ruiz was very helpful and prompt. I waited for my service to be completed and Tanya kept me posted on the progress. Since I was waiting, I appreciate the prompt service I received.
Name: W****** S*******
Date: 2023-01-21 18:51:35
Rating: 5
Comment: Alfonso Hernandez is a committed employee who was upfront and honest with purchase of my 2023 Chevrolet Bolt EUV Premiere. If you go to Sierra Chevrolet asked for him, he is dedicated to getting you the car you want at a price you can afford.
Name: B***** Q*******
Date: 2022-12-26 17:02:23
Rating: 5
Comment: I came to Sierra Chevrolet with the hopes of purchasing a new 2022 Chevrolet blazer. I also wanted to sell my older vehicle back to the dealer as a trade-in. This was my second vehicle I had purchased through Sierra Chevrolet, but my first time trading in a vehicle. Needless to say, I was a little bit confused with the process, but Isaiah Moran helped me throughout the entire process. He was extremely helpful, kind, patient, and he answered all of my questions. From the second, I inquired of the vehicle to the moment I left the dealership with my vehicle. Isaiah made me feel as if we were friends/family and he seriously had my best interest at heart. That is really hard to find when making vehicle purchases. I had gone to another dealer that was much closer to where I reside, and I did not have nearly have a good experience as I did here at Sierra Chevrolet with Isaiah. I would 10 out of 10 recommend anyone purchasing a vehicle to make the drive out to Monrovia and visit Sierra Chevrolet.
Name: T*** J*******
Date: 2022-12-21 18:16:36
Rating: 5
Comment: Theyre customer service is awesome.I recently had my car chevy worked on. They were very straightforward with my diagnostic report. No hidden fees. They were timely and gave me updates. They even gave me a lift ride back home. Tanya is very good. She is helpful, nice, and always answers my questions.
Name: M****** D*****
Date: 2022-12-15 12:27:20
Rating: 5
Comment: I really appreciated how John Twiford kept me updated on the progress of my truck repair. I never had to call to check on whether or not they had diagnosed my problem or if they would be done when I hoped. John always beat me to that call. Best service I have had here so far.
Name: L** N****
Date: 2022-12-09 17:31:28
Rating: 5
Comment: Tanya Ruiz was great. She provided great customer service and was thorough in her explanation of the work being done and the charges.
Name: P**** A******
Date: 2022-12-04 08:53:39
Rating: 5
Comment: Alfonso Hernandez and the entire Sierra Chevrolet team were great to work with. They were nothing but professional, courteous, and helpful from beginning to end. They offered water and coffee while I waited and helped me from beginning to end. Would definitely recommend.
Name: S*** K***
Date: 2022-11-09 17:02:47
Rating: 5
Comment: I recently had a service at Sierra Chevrolet. John, Terry, Tonya and Harmony were awesome. Took me right in, notified me of status and was done on time. Definitely I felt some VIP treatment. Ill be back.
Name: J*** A****
Date: 2022-11-08 22:56:15
Rating: 5
Comment: Great experience dealing with Isaiah Moran, great representative over at Sierra chevrolet. He took care of Me from beginning to end. Absolutely a great experience. I would definitely recommend friends and family to go over when they need a car.Very smooth transaction. Very pleased.
Name: j**** m*******
Date: 2022-11-07 17:01:05
Rating: 5
Comment: I took a risk and bought a used car through Sierra Chevrolet sight unseen. Alfonso Hernandez was great to work with and even drive an hour on Friday night to deliver the car to me. Everything was as promised and when the passenger seat got stuck after a couple days, they immediately offered to take a look and fix it.
Name: A***
Date: 2022-11-05 23:15:56
Rating: 5
Comment: As always great customer service! Andrew Lisk and Rudy Aguilar made my buying experience as easy and informative as possible. This was my 2nd purchase from them, and will definitely ask for them again when Im ready for my next purchase or trade-in upgrade. Thanks again guys! 👊😎
Name: R***** G*****
Date: 2022-11-05 16:42:40
Rating: 5
Comment: I made an appointment to have my oil changed and Joe Jimenez assisted me. I have dealt with Joe before, and he has always been very professional, courtesy and friendly. Thank you again Joe for your continued professionalism, courtesy and keeping me updated during the service.
Name: B***** P*******
Date: 2022-11-03 13:06:08
Rating: 5
Comment: Denise Truet, I had gone and called many Chevrolet dealers throughout California lookin for a specific work truck and found a variety of responses. One dealership felt like they were doing me a favor and didnt have the time of day for me. Other responses were fair, but eathier didnt specialize in these trucks or just didnt know, maybe they were new sales people. But, but Denise Truet had immediate answers to my questions and the resources to provide a great service to my company. We did everything over the phone and she showed me considerable attention even while assisting other people at the same time, I could tell how busy she was. When I finally met her in person I was pleased to meet a humble and caring sales person who wil definitely be saling me new service trucks in the future. Thank you Denise Truet
Name: J L***
Date: 2022-09-11 16:38:35
Rating: 5
Comment: I had multiple maintenance issues with my Chevrolet Malibu and the service department staff was able to handle everything in a timely manner. Great communication with me throughout the process.
Name: K**** B***
Date: 2022-09-06 21:38:30
Rating: 5
Comment: Jeremy Cesena helped me with the many services my vehicle required after 100k miles - everything completed within a day. He is a great communicator and very friendly. I would recommend inquiring for Jeremy’s services when you visit Sierra Chevrolet.
Name: M***** C*****
Date: 2022-08-30 03:36:48
Rating: 5
Comment: I had such a good experience buying my car at Sierra Chevrolet. All The staff is very friendly. Cristian,and George ( my sales guys) respected my budget concerns. I never felt pressured. The whole team made me feel welcome and willing to help me get the best deal.I would definitely bring a family member or friend here to purchase a car. I will be a returning customer.Thank you to the team at Sierra Chevrolet and Thank you to Mike Hoffman for a great experience!
Name: B**** S***
Date: 2022-08-12 13:22:10
Rating: 5
Comment: Alfonso was a very proactive salesperson. He not only reached out to me and answered my questions promptly, but he also followed up with during a time when the market for EVs was very aggressive. I appreciate his efforts and expedient professionalism and I look forward to doing business again with him at Sierra.
Name: C****** A******
Date: 2022-07-22 06:14:34
Rating: 5
Comment: Fast and honest service advisors. Everyone here works with quality and with integrity. If youre concerned about the service cost, then Sierra Honda service advisors will try their best to work out a fair service for your car repair.
Name: M***** W***
Date: 2022-07-05 17:27:32
Rating: 5
Comment: Sam Alfi has done a wonderful job at ensuring my buying process (out of state) was wonderful. Moreover, along with the finance team, they were able to get me through the whole process in about an hour (which is much better than other dealers Ive dealt with). Anytime I have questions, hes been available to answer them, too. If youre looking for a salesperson to make the buying process easy for you, please ask for Sam.
Name: L**** A*****
Date: 2022-06-17 05:18:32
Rating: 5
Comment: Mark and Andrew our salesmen were awesome! They took their time with us and really gave us excellent service! We appreciate everything that they did for us! Thank you for a great experience! ❤️
Name: M*** D*****
Date: 2022-06-08 22:15:37
Rating: 5
Comment: Parts department is really helpful and polite. I called in for some part number references and Patrick when out of his way to dig into some part fitments for me. Really great service and will definitely give them my business when possible.
Name: A**** B*******
Date: 2022-05-29 17:35:00
Rating: 5
Comment: Tanya in service was delightful. She was personable and professional. Ricky and his team were also very impressive. We got into a mishap (ran over a parking stop with our Volt we had just purchased). We were scared we did major damage to the undercarriage of the car but all that happened was the liner was ripped off and we got a cosmetic gash on the floor pan. Your team understood That we wanted to take the car to 40 year friends of ours from church that own a body shop. The Sierra Chevy team was more than cordial facilitating the tow and getting everything ready giving me a minimum charge of $100 for the diagnosis. My overall experience at your dealership could not have been better. I look forward to bringing our Volt for regular service. God bless you all!
Name: J*** C*****
Date: 2022-05-23 17:32:59
Rating: 5
Comment: Elliot the sales rep made the purchase experience easy and great. He was always attentive and communicative. He made me and my wife feel well taken care off. Thank you.
Name: K*** G*****
Date: 2022-05-22 01:54:10
Rating: 5
Comment: Amazing treatment. Alfonso and his team were able to get me into the car I wanted and helped all the way through the process! Would definitely recommend purchasing your next car here first!
Name: L*** M*****
Date: 2022-04-17 19:37:15
Rating: 5
Comment: Sam Alfi helped us get into our new Bolt. Drove from quite far away, but he abd the whole team professional, friendly and easy to work with. No hidden costs or gimmics in which we truly appreciated. A couple of minor hiccups do to circumstances out of their control which was made up with exceptional customer service. Will keep them in mind for any future purchases with Chevrolet cars/trucks. Have continued to support us with help getting to know our new car! Thank you Mr. Alfi.
Name: M******** A*******
Date: 2022-03-08 16:09:55
Rating: 5
Comment: John Twiford showed exceptional customer service and I’m so happy I finally found a place who truly shows integrity. Thank you to everyone who serviced my truck! It’s in great condition and I look forward to going back next time I need my Truck serviced.
Name: R****** R*******
Date: 2022-02-23 02:41:20
Rating: 5
Comment: There were some problems with the recall repair that were not (totally) the fault of the service dept. (Their forklift broke down) The return was delayed but you did arrange a courtesy rental for me. Jade, in rentals, at the Dodge dealership, went out of her way to help me. My cell phone fell out of my pocket and she went back to the Dodge dealership to retrieve it and brought it back to me at the Chevy dealer. Kudos to Jade!!!
Name: K*** V** V******
Date: 2021-10-21 13:47:15
Rating: 5
Comment: Doug has been great helping out with any follow up questions after the purchase. He was also very helpful on the front end. Did not hesitate to answer any questions i had since the truck I was looking at had not arrived to the dealership.
Name: A****** M*******
Date: 2021-10-11 13:51:58
Rating: 5
Comment: Im very satisfied with make business with you. Especially wants to thank to Karen for her special attention she did the best work to get me the best deal for my purchase and the financial gay Steve did a great job explaining everything on the purchase contract. You a excellent team I never experienced a attention like these in others dealers. Thank you
Name: L**** E****
Date: 2021-07-31 21:47:47
Rating: 5
Comment: Awesome easy no hassle experience. Salesman and Finance were very knowledgeable in the vehicle and financing. I was in and out in a hour and a half. Great car buying experience... Thank you I definitely recommend this dealership.Louis Evans
Name: A****** C*****
Date: 2021-07-26 13:41:34
Rating: 5
Comment: Lorenzo and Jose were awesome. They helped me as much as they could, I was hesitant at first, but they put me at ease and made the purchase easy. We spoke in person, I walked away since I wasn’t sure if I wanted to really buy a new vehicle. They weren’t aggressive at all, they told me to take my time and we eventually made a deal. I highly recommend dealing with Lorenzo and Jose @ Sierra Chevrolet.
Name: h*** V***** L***
Date: 2021-07-24 15:44:39
Rating: 5
Comment: I want to thanks Sierra chevrolet and all the people that helped me find the perfect pick up truck for my family!.Cristian Zuno, Jose Palacios, and Rudy Aguilar have the best customer service I have found in any dealer. Great prices and awesome customer service!
Name: R**** D**** J**
Date: 2021-07-17 23:21:40
Rating: 5
Comment: Thank You Abe Tovar! He was excellent with his customer service, I had a very smooth check-in, he was knowledgeable of what my vehicle needed done and what was most important and what he recommends. I wasnt pressured into getting any services or products. He kept me informed as how my vehicle was going through service and what time it was going to be ready. I was there to pick-up vehicle, no waiting, in and out in less than 5 minutes. Job well done!
Name: A**** B**********
Date: 2021-06-11 21:09:17
Rating: 5
Comment: Douglas was amazing to work with. He was able to answer every question we had, wasnt pushy at all and we felt like we were working WITH him to find the right car for us. Steve was in financing was also super friendly and helpful. Walked us through all the paperwork, was very straightforward and really helped make the entire experience so much better. Would highly recommend to anyone.
Name: M***** B******
Date: 2021-05-07 15:24:58
Rating: 5
Comment: My new car purchase experience was great. I couldnt be more satisfied. Thanks to Jose the sales rep that sold me my car and Steven from finance for explaining all the financing in details, as well as everyone else at Sierra chevy that help me that day. Thanks for making this purchase easy.
Name: S** l***
Date: 2021-05-06 02:34:52
Rating: 5
Comment: I had a great experience with Abe! My air conditioning condenser malfunctioned and the repairs were extensive. Abe made the entire process smooth and painless! I was fortunate to work with someone who takes pride in what they do and who genuinely cares for their customers. Thank you Abe!!!
Name: S**** F***
Date: 2021-05-01 04:48:28
Rating: 5
Comment: Alfonso was a great salesman who served us well. He was great help and very knowledgeable. It was the best experience we had. Steve taught my son every step in signing the documents. In cannot thank him enough. Great service.
Name: D*** C*******
Date: 2021-04-28 18:19:29
Rating: 5
Comment: Edwin Rivera helped me with my service. He was upbeat and very helpful. I asked him some questions about other things I need to do with my Blazer and he was extremely helpful, offering a number of suggestions. Its a pleasure to visit Sierra Chevrolet for my service and another reason that Im happy with my first Chevy purchase. Edwin really deserves a pat on the back.
Name: R**** P*******
Date: 2021-04-19 01:32:24
Rating: 4
Comment: Service did a good job repairing my car, replacing the defective air bag (recall) with my first appointment, and the control panel for the A/C and heater, and the rear door lock for my second appointment. Plus they were great in arranging a Lyft ride for me so that I wouldnt have to hang around the dealership for a good part of the day. The only thing I would recommend is that they call me as soon as my car is ready. For both jobs, I called to check on my cars status because it was beyond the estimated timeframe. Both times my car was ready, but they just had not called to let me know.
Name: J**** E*********
Date: 2021-04-13 13:22:06
Rating: 5
Comment: The experience was smooth and hassle free. All Covid-19 protocols were used as far as I saw. The staff very courteous and helpful. I was in & out dropping and picking up my vehicle. Very satisfied. Thank you to the staff, keep up the great work.
Name: M****** L****
Date: 2021-03-12 14:54:45
Rating: 5
Comment: This was our second purchase with Sierra Chevrolet and I cant express enough gratitude towards sales and finance team! Gus (our sales guy) was fantastic with scheduling our appointment and ensuring availability! Lorenzo (our sales manager) worked out a fabulous deal with us that we could not pass up on. It included Gap and platinum extended warranty! Once we transitioned to financing with Steve (our finance guy) it was smooth sailing! Steve was great with conversation along with very thorough explanations as to what we were signing. He even suggested a great date night location fir my hubby and I! I really look forward to working with them again when we return to purchase our truck!
Name: A******* P****
Date: 2021-03-10 02:35:53
Rating: 5
Comment: I recently bought a Chevy Bolt EV from Sierra Chevrolet because they were very upfront and thorough with the numbers since I started emailing them. From the price of the vehicle to rebates and discounts and broke it all down so I could see where each discount came from. They are low pressure and high transparency (which is rare). Christopher and Juan were very helpful and also the finance mgr Steve Del Campo made the process of signing a (thousand) documents more pleasant and even informative.
Name: J******* G******
Date: 2021-01-04 04:31:29
Rating: 5
Comment: Robert was amazing to work with through the process. He was dliligent and stayed in touch with us months in advance of my trade in. When I was ready, he answered all the questions my husband and I had and went to great lengths during the busy holidays to make sure we got the deal and vehicle we wanted. Steve in Finance was quick and efficient and made that gruesome paper signing process easy and actually fun with his conversation. It wasnt an ideal way to spend NYE but it was quick, efficient and without issue. I have already referred someone to the Robert and I have no problem doing it again due to his excellent work.
Name: m***** h**
Date: 2020-11-20 15:04:05
Rating: 5
Comment: Andrew went above and beyond with professionalism as well as excellent customer service he helped me find the car I really wanted. Steve the finance guy was amazing too! They both were very knowledgeable and kindly explained everything in depth and made the experience very easy and fun.
Name: A*** C
Date: 2020-11-15 21:35:18
Rating: 5
Comment: We recently turned in our Chevrolet Bolt when our three-year lease ended (great EV, by the way). Andrew Lisk handled our transaction and we couldnt have been more pleased with the courtesy and respect that he showed us. Although we did not purchase another automobile (I just retired and no longer needed a third vehicle in the household), I recommend Andrew if you like to work with no pressure sales consultants.
Name: K******* L**
Date: 2020-11-13 22:18:57
Rating: 5
Comment: My service representative was Abe.He was really knowledgeable and extremely courteous to what I needed. He went about my car situation very professionally. It brought great relief to know that my car was in the hands of people who really knew what they were doing.He not only moved my car up the line to get it checked first but he also helped me with the shuttle bus. Abe communicated with me throughout the day on the status of my car. I greatly appreciated his intentionality.I will definitely be back in the future for any car repairs!
Name: T*********
Date: 2020-10-15 13:36:56
Rating: 5
Comment: What a great team you guys have there at Sierra Chevrolet .. Alex was very helpful and knowledgeable about the trucks, a brief phone call with him is what brought me in to your dealership. The whole process was no pressure and I would definitely recommend you guys to my friends. Steve was awesome too, he walked me through the financing and warranties with my truck. I had a lot questions and he had all the answers. I live in Toluca Lake. There are quite a few Chevrolet Dealerships I had to pass by to get out to you guys, definitely worth the trip!! Most of all, I love my new truck!! Thanks guys!!
Name: M*** W*****
Date: 2020-10-04 00:08:33
Rating: 5
Comment: Karen the sales associate was so very helpful and she made it possible for me to drive off in a new/used car. She was just great wonderful. In the finance dept. Steve was very informative and did everything accordingly and explained it well, thank you both so very much for my first time buying experience.
Name: j** r*
Date: 2020-09-30 20:13:05
Rating: 5
Comment: Diane immediately came out as I drove in for my appointment. She was able to get my routine maintenance work and recall work completed much sooner than estimated. Very courteous and efficient. Thank you!
Name: K**** H****
Date: 2020-09-28 15:41:53
Rating: 5
Comment: I had a great experience with Cristian as my sales manager and Steve as my finance manager. Both were excellent with providing me with the right information to make my decision to come back as a customer to purchase another lease with Sierra. Cristian was very good at getting me the vehicle I wanted and was very kind throughout the process. Steve was excellent at walking me through the numbers and details of the lease agreement.
Name: S M
Date: 2020-09-22 19:53:36
Rating: 5
Comment: I have been a salesman at a competitors dealership for 13 years. I know what really goes on at a dealership and I know very well how the service department (writers, techs, etc) operate.The online appointment system failed completely. (As to be expected) but ....When I arrived I was greeted promptly and helped out by Abe. He was gracious, did not complain about the fact that my online appointment wasn’t there, and very quickly and efficiently took my truck in and gave me realistic parameters on what to expect. He offered many different options in regards to getting me back home or back to the dealership when the vehicle was done.Abe stayed in contact with me through out the day in a very professional unobtrusive way and was more than willing to break down all of the details of the service and its costs when I arrived for pick up.The man was articulate, helpful, easygoing, focused, knowledgeable and quick.Abe is obviously an asset to Sierra. Especially during the current economic times as they pertain to the auto industry.YOU NEED PEOPLE LIKE ABE. GIVE THAT GUY AN EFFING SPOT BONUS OR SOMETHING! No joke.
Name: S**** M******
Date: 2020-08-03 18:49:20
Rating: 5
Comment: The team at Sierra Chevrolet was simply amazing. The pricing is extremely competitive and the team we worked with went above and beyond to make my Dads car buying experience great. Karen, Lorenzo (Sales Team) and Steve (Finance) were so patient with answering all of the questions my Dad had. I highly recommend you visit them if you are in the market not only for a vehicle but for great service. I cant thank them enough. They have gained a lifetime customer.
Name: A****
Date: 2020-02-22 02:34:29
Rating: 5
Comment: Bought my car certified preowned. I was happy with the selection. As well as the customer service. Had my oil changed and the mechanic did a great job letting me know what else needed maintenance with out pressuring me to get it all done that day. Honest and reliable.
Name: J*** Y*
Date: 2020-02-06 17:16:40
Rating: 5
Comment: I recently bought a Bolt with the help of salespeople Karen and Jose, and the experience was smooth and excellent. They were upfront about pricing, and Karen stayed past her shift to work around our schedule. Unlike other dealerships, the people here know about EVs. When going through the piles of paperwork, Steve from financing walked us through and explained everything simply and succinctly. He offered to let us use their fast charging station whenever we passed through. This was our first ever Chevy purchase, and the customer service here would entice us to go with them again.
Name: J**** M***
Date: 2019-08-03 22:43:47
Rating: 5
Comment: Transparency! Wow, Ive owned and leased quite a few cars, and this was the first dealership that within a few emails, I felt FULLY confident that it was the right decision! Upon asking about a lease offer I saw on the Sierra website, Corey - Sales Manager - emailed me all the details - including fees, residual value, money factor - all the information I needed to feel assured I understood the lease terms. Ive never had such wonderful transparency - ever.I headed to the dealership and realized I needed more time to decide. My sales person, Cristian Zuno, was patient and understanding. I realized that I wanted a particular interior option, and let the dealership know. They found the exact car I wanted, and I picked it up that next weekend. I sat with Corey, all paperwork was ready. I then sat with Steve in finance and he was incredibly thorough - like Ive never seen before. The whole process was so smooth and fast - I was in and out in under 30 minutes with my Bolt Premier!
Name: J**** B******** I*
Date: 2019-05-22 14:52:58
Rating: 5
Comment: The dealership staff were extremely helpful. Our sales professional Doug provided a five star experience! Also, his managers greeted us and helped us get a great deal on a new Impala! We will definitely be buying another car here!
Name: J***** M*******
Date: 2018-10-02 23:36:44
Rating: 5
Comment: I couldnt be more impressed with the level of service I received from Sierra.After going to a few other dealerships in the area, I was referred over to Sierra Chevrolet.From the moment I walked-in I was treated with respect, and could tell that your team was genuinely interested in earning my business.I initially worked with Gus, Rashad, and Edward, who took me on a couple of test drives and explained the features of the cars I was interested in. They were very knowledgeable, and took their time to ensure I understood everything.Then I worked with Rudy to go over purchase options on the car I selected. Rudy took his time and explained my options, including the rebates for electric vehicles. Even though the dealership was very busy, I did not feel rushed, and everyone took their time with me.I was very impressed that Rudy and his team were not pushing me into getting the car. In-fact, Rudy told me that if I was able to wait one day, he would be able to get me a better deal since he could speak to another department the next day. Even though he could have closed the deal on the spot, he did what was best for me as the customer, and took additional steps to get me a more favorable deal. Very impressed!Rudy came through with his promise, and called me early the next day to tell me everything was approved. He then set an appointment for me to come-by that day to meet with his partner, Corey, so that I could be in and out as soon as possible.The process from there was seamless. The car was cleaned, washed, and charged; ready to roll. Corey was super friendly and helpful, and explained additional features on the car. I sat down with Steve in the finance department, and he explained all of the finance details, and gave me lots of helpful additional information on my new electric car. Steve continued the trend of not being pushy, and taking his time to ensure I understood everything I was signing.The most impressive part came at the end of the purchase. My wife needed to sign a form for our trade-in, but she was unable to make it down to the dealership for a few days. Corey and Rudy arranged for Gus to drive to my house (more than 15 miles away) in rush hour, so that my wife could sign the form there. Gus showed-up on-time, explained everything to my wife about what she was signing, asked us if we had any other questions, and was friendly throughout the entire process. UNBELIEVABLE CUSTOMER SERVICE!Anyways, super impressed across the board. Thanks for helping me out.Keep up the good work!
Name: A***** C****
Date: 2017-09-17 06:50:18
Rating: 5
Comment: Everyone was so patient and polite. We bought my car here and they really broke down the contract for us so we could understand everything. We loved the experience so much that we can back here 6 months later to buy my husbands car. They gave us great trade in values, great deals, and an overall great experience.
Name: V***** T*****
Date: 2017-05-02 18:19:50
Rating: 5
Comment: Great place to buy a Chevy, will definitely come back. Ive been purchasing Toyotas and Hondas all my life. This was my first Chevrolet purchase ever, Im actually impressed with the quality and features with todays Chevrolet. Hopefully I can get a Silverado in the future, great quality cars. Im happy!
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Name: M****** Z*****
Date: 2023-12-22 18:28:05
Rating: 5
Comment: Staff was great and got me a great deal.