Santos Ford

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Name: K**** R*****
Date: 2023-12-04 19:28:43
Rating: 5
Comment: Always super fast service and the guys always let me know what needs to serviced next.

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Name: C******* H********
Date: 2023-12-01 18:30:41
Rating: 5
Comment: We bought our ST brand new from this particular FORD Store and we have only ever taken it back to this FORD for all maintenance. They are always very fast friendly and can always fit me in whenever I need services. This will be the first place we go when we are ready for a new car.

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Name: I*** V*********
Date: 2023-11-28 12:47:28
Rating: 5
Comment: The service dept employees were very polite and friendly.

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Name: D**** b******
Date: 2023-11-21 22:37:11
Rating: 5
Comment: Just a note to set you guys above the rest. Advise and fill air in tires. Clean windows. That would cost nothing and make a difference. Just a thought

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Name: J**** R***
Date: 2023-11-20 20:35:23
Rating: 5
Comment: Very good service

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Name: L*** L*******
Date: 2023-11-18 16:12:05
Rating: 5
Comment: We have purchased our vehicles here at Santos Ford for years. We also have them serviced here, the service department always goes above and beyond to get my car in quickly and fixed and they stay in contact with me throughout the process with updates. They have even driven me to work after dropping the car off which is so nice. I appreciate them for their good customer service. Thank you Jr Santos and Tony Amabile for our recent appointment

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Name: M*** H******
Date: 2023-11-17 03:20:49
Rating: 5
Comment: From the moment I walked in, I was treated with respect. They told me it was going to take about an hour to get the job done but they were done in about 45 minutes.

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Name: C******* V***** B****
Date: 2023-11-15 22:07:15
Rating: 5
Comment: Great service, prompt and friendly.

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Name: R** G******
Date: 2023-11-12 00:23:47
Rating: 5
Comment: Fast efficient service

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Name: J***** B********
Date: 2023-11-06 16:50:39
Rating: 5
Comment: Friendly and fast service.

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Name: T*** a******
Date: 2023-10-27 00:23:41
Rating: 5
Comment: The customer service was awesome!! My service was completed I a timely fashion!!

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Name: S** S****
Date: 2023-10-19 22:00:27
Rating: 5
Comment: Always get very good service. Have purchased my last 3 vehicles from Santos Ford.

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Name: M****** C******
Date: 2023-10-18 15:33:16
Rating: 5
Comment: Never liked auto service centers before, but now Santos Ford got my Fords covered, they dont make us older folks feel dumb!!! Thanks guys

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Name: J******* V***** W*****
Date: 2023-10-15 19:20:53
Rating: 4
Comment: Great service on vehicles but they ought to take better care to keep clean during that process. Mine had just been detailed and was delivered back to me dirty! My hands were dirty after driving home the steering wheel was filthy!They used to use protective mats on the floor and cover the steering wheel, but don’t anymore!

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Name: T*** S******
Date: 2023-10-14 22:46:19
Rating: 5
Comment: Repairs were done quickly and efficiently.

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Name: D*****
Date: 2023-10-13 22:51:46
Rating: 5
Comment: Very happy with the service department at Santos Ford, work done on time and at a reasonable cost.Received valuable information from service advisor.Clean shop and friendly staff.

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Name: J***** D*******
Date: 2023-10-09 18:37:09
Rating: 5
Comment: I am always given excellent care.

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Name: C*** G*******
Date: 2023-10-06 23:48:59
Rating: 5
Comment: Service personnel were very helpful, and did a good job

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Name: D** C****
Date: 2023-09-22 22:19:57
Rating: 4
Comment: Handled my repair with clear communication and great service!

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Name: T**** M*******
Date: 2023-09-21 19:08:31
Rating: 5
Comment: This place is awesome. Has tons of old school auto stuff like antique gas pumps of every kind. They even have these two huge awesome antique radios like the ones people wld sit around and watch and listen to like a TV before there were tvs. Old broncos on the show room floor like my dad had . Really really cool place even to just check out the antique nostalgic items. They even have a fish tank with a sunken ship and the biggest coy fish I ever saw!!!!

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Name: D* B********
Date: 2023-09-21 15:09:33
Rating: 5
Comment: The Santos Family always takes good care of our vehicle needs. They are also accommodating to our time value, which is always appreciated.

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Name: J*** C*
Date: 2023-09-20 10:08:59
Rating: 5
Comment: Everything Was Great Once Again,Santos Ford Is The Best Around!!

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Name: r***** j*****
Date: 2023-09-13 13:06:41
Rating: 5
Comment: Excellent and Honest Service. Highly appreciated and highly recommended

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Name: W*** Y***
Date: 2023-09-12 03:02:06
Rating: 5
Comment: The salesperson was very helpful and courteous/friendly. We were ready to purchase signed papers but, found 27,000.00 missing from our funds. I regret to cancel this transaction, as we do not have the necessary funds to complete the contract.

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Name: P*** V********
Date: 2023-09-07 21:37:47
Rating: 5
Comment: Great experience with Tony from service. Timely communication during the repair, took care of the warranty, and vehicle is now back on the road.Thanks,Paul.

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Name: V******* S*******
Date: 2023-09-06 00:16:03
Rating: 5
Comment: Very very nice, fast, I would recommend there service to all near and in Los banos California.

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Name: S***** T*****
Date: 2023-08-31 21:02:41
Rating: 5
Comment: As I do love the service people and the great customer service. At the time I picked up my car there was not an issue found for the recall for TCM or transmission control module. However, today on Thursday 31st of August just 2 days later the check engine light has come on again and it has to go back in now. This will be the fourth time for the same issue.

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Name: C****** J*****
Date: 2023-08-29 19:13:35
Rating: 5
Comment: Always timely and friendly.

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Name: D*** K******
Date: 2023-08-26 23:21:46
Rating: 5
Comment: Excellent service! Knowledgeable with decades of industry experience!

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Name: M**** C****
Date: 2023-08-24 20:05:32
Rating: 5
Comment: Always a job well done and completed on time. Very professional and friendly.

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Name: W****** H*******
Date: 2023-08-08 22:00:30
Rating: 5
Comment: Frank and Bruce are awesome. Thank you for the great experience and the amazing truck.

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Name: H**** K******
Date: 2023-08-05 19:23:23
Rating: 5
Comment: Very professional swift & friendly service !

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Name: j*** b****
Date: 2023-08-04 00:17:11
Rating: 5
Comment: Great, drove me home and picked me up too. Fast service.

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Name: C******** G*******
Date: 2023-08-02 19:05:53
Rating: 5
Comment: Great service and knowledgeable. Thanks

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Name: M*** H***
Date: 2023-07-26 19:22:21
Rating: 5
Comment: As usual, service is great. I am very happy with the service that I get at Santos ford. Highly recommend them.

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Name: C*** P*******
Date: 2023-07-23 01:55:32
Rating: 5
Comment: Craig is the man I absolutely loved working with these guys they were incredibly accommodating and would do business with them again.

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Name: V***** B***
Date: 2023-07-22 20:43:19
Rating: 5
Comment: I am extremely satisfied with the service at Santos Ford. They were able to get my vehicle in for service and able to complete the visit quickly. The staff is very friendly and knowledgeable. I will be continuing to have my vehicle maintained at this location.

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Name: l**** c****
Date: 2023-07-21 22:27:53
Rating: 5
Comment: Great service. They provide the service exactly as it was discussed and on time. I appreciate the reliable and dependable way they conduct business.

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Name: J***** G********
Date: 2023-07-20 22:44:58
Rating: 5
Comment: Went in to have my AC serviced. They fixed the issue and even washed my Expedition for me! Great service.

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Name: B*** S****
Date: 2023-07-20 04:04:25
Rating: 5
Comment: Courteous, prompt n diligent.

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Name: K** P****
Date: 2023-07-19 02:34:18
Rating: 5
Comment: My experience at Santos Ford was exlent,J R did a great job and took care of me.

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Name: D**** M*****
Date: 2023-07-15 19:21:07
Rating: 5
Comment: I’ve always had excellent experiences at Santos Ford. Staff are professional, courteous and respectful. They often exceed my expectations.

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Name: D****** B**********
Date: 2023-07-14 22:50:07
Rating: 5
Comment: Service Department was friendly, fast & efficient today. My key fobs needed reprogramming & I purchased an extra. I’ll be back for more car service at Santos Ford. I appreciate their efforts!

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Name: k***** h*****
Date: 2023-07-10 00:46:35
Rating: 5
Comment: Got my truck in fast, they were able to fix the fuel pump issues and ready for pick up the next day.

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Name: O************ G***
Date: 2023-07-07 01:14:45
Rating: 5
Comment: Took my fiesta in for repairs took awhile but I got her back and it was in great condition

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Name: M**** C*****
Date: 2023-06-27 23:31:07
Rating: 5
Comment: I will not take my car anywhere else other than Santos Ford, . Jose Camarillo is an excellent mechanic. Thank you!

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Name: A***** D****
Date: 2023-06-26 18:32:29
Rating: 5
Comment: Great customer service every time!

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Name: L*** V***
Date: 2023-06-23 21:52:15
Rating: 5
Comment: They work around my schedule and i have never had a problem would recommend

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Name: s**** h*******
Date: 2023-06-20 03:11:13
Rating: 5
Comment: I am from out town dealing with a car emergency and the guys at Santos were really helpful! Colin and Isaac really made a bad situation so much better and I really appreciate their service.

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Name: D**** S*******
Date: 2023-06-15 22:38:01
Rating: 5
Comment: Awesome service! I had an appointment for check engine light, the light went off, so I cancelled. The very next day, the light came back on, I was able to drop off without an appointment. Friendly & very accommodating.

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Name: F****** U*
Date: 2023-06-15 22:33:20
Rating: 5
Comment: Never a dull moment sharing ideas with the service staff.

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Name: L*** P*****
Date: 2023-06-12 15:00:10
Rating: 5
Comment: Eddie and everyone else from parts to cashiers are so courteous, helpful and provide excellent communication.

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Name: D***** K*******
Date: 2023-06-09 04:27:00
Rating: 5
Comment: Always a great job. Santos Ford has excellent service!

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Name: I***** L****
Date: 2023-06-03 01:00:02
Rating: 5
Comment: Eddy was super helpful and explained everything in detail and when it came to solving the issue with my Ford explorer. Though it did take a little longer than I expected to get it fixed but it wasn’t their fault, the parts took a few days to arrive but once they came in they had it done in a couple hours AND as they gave my car a nice complimentary detail for the inconvenience! Great costumer service and Eddy communicated with me and gave me updates as much as he could.

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Name: E**
Date: 2023-05-26 22:45:28
Rating: 5
Comment: Very friendly very helpful and got the job done quick

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Name: A**** V*****
Date: 2023-05-18 20:58:23
Rating: 5
Comment: I have been using Santos Ford for quite awhile now. It is easy to schedule appointments and work is performed to my satisfaction every time.

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Name: H***** M*******
Date: 2023-05-17 00:35:46
Rating: 5
Comment: Santos Ford is the absolute best! Their customer service and quality of work is a 10/10! We appreciate a family owned business that sincerely cares about their customers!Thank you Santos Ford!

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Name: B*** C*******
Date: 2023-02-02 20:17:56
Rating: 5
Comment: Great experience... Nice people

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Name: A***** F******
Date: 2022-09-02 14:03:23
Rating: 5
Comment: Santos Ford has treated me and my friends with the utmost professional and care. I have nothing but great things to say about our local dealership!

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Name: J***** P******
Date: 2022-09-01 17:56:19
Rating: 5
Comment: Mike Santos and his son made the buying process really easy and fun for my Wife and I, I would absolutely recommend them to anyone wanting to buy new or used!

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Name: N**** M******
Date: 2021-10-07 06:10:17
Rating: 4
Comment: Nice showroom with vintage Broncos. Not very much in stock for purchase (just like the others out there) but we found a gem and got a nice deal. They worked hard to accommodate our requests, so good job Santos Ford.

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Name: C**** M******
Date: 2021-03-26 21:21:33
Rating: 5
Comment: Mike and Joe in the service department are LEGENDS. While driving down to San Diego, my brand new F250 started to get the Death Wobble (google it if you dont know what it is). The closest dealer was Santos and boy am I glad I stopped there. Mike and Joe stopped what they were doing and got me taken care of right away. They knew the issue immediately and also knew that sending me down the road was extremely unsafe. Not only did they get me safely back on my road trip, they were able to finish it an hour faster then anticipated. Forever grateful for Santos Ford and the amazing service from Mike and Joe.

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Name: j***
Date: 2020-11-12 00:08:03
Rating: 4
Comment: Bad service

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Name: M*** L***
Date: 2020-09-25 22:01:04
Rating: 5
Comment: Mike and Jeff in the service department really did a great job trying to get the cruise control working in my van. I had seen it done on YouTube and they tried to make it work in the real world, which is more than another dealership was willing to do. When it didn’t work Jeff jumped up and ran to service to see if there was anything that could be done. I’m so used to people just saying “it’s not our problem” and that’s that. Jeff’s professionalism and great customer service helped me deal with my financial loss and disappointment. He was also very honest with me about the situation and what the next steps would be. Brian in service was also very knowledgeable and helpful in explaining the install to me. Thanks again!

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Name: M****** S******
Date: 2020-04-24 22:16:44
Rating: 5
Comment: I wish I could give 6 stars! This morning I bought my RV in for an oil change and a possible windshield wiper adjustment. After the hood was opened, the technician basically found the air filter just laying there due to the previous technician in Florida breaking a part. After a little adjustment he was able to fit it back on. Then my RV is not a typical high of the ground model. Again the Ford folks reviewed, adapted, and overcame all obstacles. One more time the windshield wiper adjustment was problematic, but after conferring with a teammate, the problem just melted away. This is some of the finest repairs I have ever seen in my 63+ years on this earth. A hearty BRAVO ZULU to all concerned.

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Name: L**** P*******
Date: 2020-03-15 15:53:34
Rating: 5
Comment: I have gotten 4 new vehicles here. One was for my daughter who lives in Sonora, got her car the extended warranty they have, best decision we made. They have honored all the repairs that were brought to there attention. I just got a new Edge from there in August and I love it. I described to the salesman what I wanted, they did not have 1 on their lot, but I got exactly what I wanted 2 days later. Thank you Santos Family for taking care of your customers!!

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Name: j*** j****
Date: 2020-01-10 16:35:30
Rating: 5
Comment: Recently bought a Focus SE Sport and everyone from sales to finance was awesome! Dont know how they got me aproved but they did.I had been car searching and running my credit to try n get back on feet with a car for work. Because of my work it had to be a more recent vehicle. And just as I was thinking nah no way..... I got a call from these guys and they got me aprovedwith a real good deal for what i wanted. I am definatly coming here for my next Purchase.

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Name: M****** W******
Date: 2019-10-06 18:32:58
Rating: 5
Comment: I just bought a 2016 Ford Focus from Santos Ford. John, Bruce, and Michael Santos all went above and beyond for me to make sure I received the best deal! I could be happier with my car! This is the 2nd car I have bought here and even with my original car and dealing with Marion Santos was an amazing experience! And the last two years dealing with Karen has been a wonderful experience!! They are the best!!

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Name: K** S*****
Date: 2019-06-22 17:22:16
Rating: 5
Comment: We drove 350 + miles to trade in our 2017 F350 Dually and purchase our beautiful 2019 F350 truck. They gave us a great deal for our trade and sold us the new truck at an awesome price! Jeff Roberts was Amazing! He worked the entire deal out over the phone and was extremely very helpful! He is truly an asset to this dealership! Great team!! Would recommend them to our friends and family!

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Name: A*** W
Date: 2019-05-05 02:24:35
Rating: 4
Comment: Jeff the salesman was really nice. Would definately recommend him. Was in no way pushy and overall was a really nice guy. They would not negotiate at all on the price of the truck, but it was not listed as overpriced so it was ok. Another thing they didnt fill the vehicle all the way up after buying only $25 worth, and with a diesel thats not much. Those are the only two downfalls about this dealership. Overall tho we had a good experience here!! And got my husband his dream truck. :)Also the guy in finance was super nice! Im blanking on his name tho.

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Name: J**** M*******
Date: 2019-02-27 04:22:18
Rating: 5
Comment: Special ordered my dream F250sd with Jeff Roberts and traded in my F350sd. Treated fairly and given a fair price. This was the best overall car selling and buying experience I have ever had. Given exactly what I wanted for my trade, and they beat ever dealer I called on the purchase of the new truck. From Jeff, to Juan Marquez in finance, to ever single sales person, to their detail shop, this place is world class. Took the time to make sure everything was perfect and ZERO games. Special acknowledgement to Jeff Roberts, as he went above and beyond the call of duty. He is a great and honest man, and will refer everyone I know to him at Santos Ford! If you want a ford, look no further, you will be impressed and leave knowing you were treated fairly and given a great deal! A+A+A+A+A+

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Name: x*********
Date: 2018-12-01 02:30:12
Rating: 4
Comment: I like there lobby, they have some old school gas pumps and a fixed up oldschool Ford but I was here for other business so I cant provide specifics... seemed friendly!

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Name: B***** H******
Date: 2018-11-17 02:24:38
Rating: 5
Comment: My name is Buster Hewlett. I just read a scathing report about Santos Ford. This report was rather disturbing to me because I am the one who referred my daughter Kim to go to them, trade in her unsafe car and get into a nicer vehicle. I have personally done business with Santos Ford for years and everything has always been as “right as rain” and still is as far as I’m concerned.The report didn’t say anything about Santos Ford taking a free loaner car to her and picking up the newly purchased used vehicle and taking it back to Los Banos and putting new tires, battery, and anything else it needed to make it right for my daughter. Santos Ford paid off her old car loan of $6365 to get her into a better car. Her old car is not worth close to that, but Santos Ford went above and beyond to make the deal happen.After all of this, Kim’s fiancé convinced her to back out of the deal and buy a different car from a different dealership. I know they got this car cheaper, but now she owes Santos Ford $6365 to make it right.Batteries can go bad, especially when the cold weather first hits. There was a mistake made on the tires but Santos Ford was taking care of it to make it right. I was never unhappy with Santos Ford in any way, and for the record, I was the co-signer on the vehicle for my daughter.I was happy with the original deal that was made. I had the confidence in Santos Ford to make everything right and they did just that.I am currently buying a new truck from Santos Ford because I have always been happy with the service and attention all of their customers receive.Buster HewlettHewlett Antique AuctionsLe Grand, CA

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Name: S****** S*******
Date: 2018-09-06 22:22:08
Rating: 5
Comment: THIS IS MY FIRST EXPERIENCE PURCHASING A CAR AND ALL I CAN SAY THAT THIS HAS BEEN AN AMAZING AND WONDERFUL EXPERIENCE. THE SALES ASSOCIATES ARE GREAT, FRIENDLY AND VERY HUMBLE. BRANDON WAS GREAT AND VERY PERSONABLE. JEFF AND CRAIG WERE GREAT AND VERY ATTENTIVE AS WELL. THANK YOU ALL FOR A GREAT BUYING EXPERIENCE ESPECIALLY FOR MY FIRST VEHICLE. I GREATLY APPRECIATED IT.

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Name: D***** H*****
Date: 2018-05-22 21:40:28
Rating: 5
Comment: Jeff Roberts is an awesome salesman he worked hard to get me into my new Expedition El. I came from Fresno to buy it local guys wouldnt work with me. Definitely worth the drive Santo Ford will definitely be coming back when we get our new F250

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Name: C**** F*****
Date: 2018-05-10 12:52:14
Rating: 5
Comment: I bought a used truck from these guys last year. Very friendly people and felt like I was treated very fair. My truck recently lost the transmission. I brought it back to Santos Ford and their servicer department really stepped up and is taking amazing care of me. I will be buying my next truck from them and I highly recommend them to any one.

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Name: W*****
Date: 2018-04-28 17:14:06
Rating: 5
Comment: I always research the cars I want to buy on the internet before before actually looking in person. I found the Lincoln MKZ I was looking for on Santos Fords lot. Since it is a used car there were a few little cosmetic issues on the vehicle that most car dealerships and cars salesman would say these are things that come with a used car, however Jeff at Santos Ford asked if I really wanted this car & what he could do to make me comfortable with buying it. I told him my concerns with the cosmetic issues & went out his way to ensure those things were fixed at no charge to me or increase on the sticker price of the vehicle, just so I was comfortable with my purchase. I love my new MKZ & Thank everyone at Santos Ford for their great customer service.

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Name: H******* C*****
Date: 2018-04-27 03:26:56
Rating: 5
Comment: Do you guys have Motorcycles

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Name: J****** G****
Date: 2018-02-13 18:16:47
Rating: 5
Comment: Did a great job on vehicle replacement and were very willing to work with me on a reaquire vehicle problem that took a lot of effort and skill, even though they were doing it all as a courtesy.This is the difference between working with a small family oriented small town dealer like Santos, rather than a big city dealer like Lithia that doesnt really give a damn about the customer, and it really shows. What a great difference between Santos and all of the other dealers we brought this challenge to.Bruce Neimi is an expert and the company workhorse. Bruce went to bat for us and didnt quit. Their motto is, No Suits No Ties No Lies, and they lived up to it.

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Name: R**** M*****
Date: 2017-12-06 01:22:57
Rating: 5
Comment: Thank you so very much Jeff!!! He went above and beyond what was require.. for service before and after the sale! I wish him luck and many more sales for Santos Ford! And a Thank You to all who lent me a hand in the process of purchasing my truck! Take Care.

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Name: N***** B********
Date: 2017-07-25 16:03:01
Rating: 5
Comment: We purchased a 2017 Mustang from Santos Ford. The transaction was super easy and the car is absolutely stunning. It runs excellent. I am very pleased with our purchase from Santos Ford. The salesmen are gentlemen and go above and beyond to give you the best deal out there in the market place. They offer special financing as well. I love Santos Ford.

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Name: J****** �******* L******** L******
Date: 2017-07-09 19:23:29
Rating: 5
Comment: Jeff was great and provides great service. We got a super deal on our 2016 Ford Escape. Im so glad we chose Ford Santos as our dealership. Very kind and friendly service. We would definitely re-purchase at Ford Santos!

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Name: J******** D*********
Date: 2017-07-02 22:05:31
Rating: 5
Comment: These guys were so far out I couldnt believe it I got stranded and they honestly made the whole thing a lot easier on me.

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Name: C**** R****
Date: 2017-07-01 17:40:16
Rating: 5
Comment: Went to check out a new car at Santos Ford. Santos Ford has great prices,Jeff helped me out he seems very genuine and honest. I was greeted by professionals the moment I walked through the door. As a business owner myself I was very pleased by my experience at #santosford. Thanks again!!

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Name: C***** A*****
Date: 2017-06-26 02:27:54
Rating: 5
Comment: Here looking for a gift for my wife

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Name: V****** M******
Date: 2017-05-18 23:15:30
Rating: 5
Comment: I recommend Santos Ford because of the helpful, fast and friendly service. We are very happy with our new car and will return in the future.

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Name: s*** p*****
Date: 2017-05-08 05:52:26
Rating: 5
Comment: Great service, kind staff and very interested in selling. Answered all my questions and engaged in conversation.

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Name: J***** M*****
Date: 2017-04-07 03:17:10
Rating: 4
Comment: After we got service, he was awesome.

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Name: C*** P******
Date: 2017-03-27 13:21:21
Rating: 5
Comment: The only place I trust with my vehicles

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Name: M*** N****
Date: 2017-02-16 20:49:34
Rating: 5
Comment: Great Customer Service, The Service Dept is Great!

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Name: A****** B******
Date: 2016-07-07 20:53:53
Rating: 4
Comment: Really nice people

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Name: W*** L*****
Date: 2015-08-11 12:55:09
Rating: 5
Comment: Awesome dealership! They really care about their customers.

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Name: J**** H********
Date: 2015-04-23 16:10:28
Rating: 5
Comment: Excellent service and very helpful for a first time car buyer.