Mercedes-Benz of West Covina
address: 2010 E Garvey Ave S, West Covina, CA 91791, United States
Phone: +1 844-314-4913
services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, Credit cards,
Phone: +1 844-314-4913
services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, Credit cards,
category: Mercedes-Benz dealer, Appraiser, Car dealer, Car finance and loan company, Car leasing service, Used car dealer
rayting: 3.5
site: https://mbwestcovina.com/
Cheap Liquidation: Trade-In Solutions Nunneley Estates & Appraisals
worktime:
rayting: 3.5
site: https://mbwestcovina.com/
Cheap Liquidation: Trade-In Solutions Nunneley Estates & Appraisals
worktime:
| Day | Time |
|---|---|
| Monday | 8:30 AM–9 PM |
| Tuesday | 8:30 AM–9 PM |
| Wednesday | 8:30 AM–9 PM |
| Thursday | 8:30 AM–9 PM |
| Friday | 8:30 AM–9 PM |
| Saturday | 8:30 AM–9 PM |
| Sunday | 10 AM–8 PM |
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Name: T*** S******
Date: 2023-11-10 01:47:38
Rating: 5
Comment: Ben from Mercedes dealer in West Covina did a great job selling me the ram.. he had a great attitude the whole time thanks ben I’ll be back.. I also wasn’t to add when I called back to get info on my purchase agreement Eladio V did all he can do to make sure I got the paper work I needed even if he didn’t sell me the car or had anything to do with my purchase thank you Eladio.
Name: N*** D****
Date: 2023-09-18 22:11:57
Rating: 5
Comment: Our experience purchasing from Mercedes-Benz of West Covina was excellent. Zaira Gutierrez went above and beyond what I expected from any salesperson. She was assertive, courteous, knowledgeable, and got us the best deal. She made sure my family was taken care of while I finished up the paperwork. She also bought my pregnant wife flowers and made sure she had snacks & drinks. It was the easiest, fastest, and most enjoyable car purchase I’ve ever done. We can confidently say we will be returning to Zaira for future car purchases and highly recommend her to anyone in the market for a new or used vehicle.
Name: A S***
Date: 2023-09-18 16:05:03
Rating: 4
Comment: It is my pleasure to take my vehicle to the West Covina Mercedes dealership fixing my air shocks observers. I hope things will be better after the new air shocks will be installed. I am very happy at this time with their service and customer loyalty service. I would like to recommend bring them your Mercedes benz to this dealership. If you agree with my findings, please feel free to leave me comments and findings with your experience. Kindly.
Name: J****** Z***
Date: 2023-09-04 21:04:43
Rating: 5
Comment: Kiki Huang is a great sales person that helps me getting my new benz. She is super reliable, patient, and very helpful to help me get a good rate and everything. Super recommended her!
Name: J*** C********
Date: 2023-08-30 02:17:19
Rating: 5
Comment: Just leased an SL55 with Zaira. If you go, I highly recommend asking for her. She was extremely knowledgeable about the car, going over every detail on the test drive. She went to bat for me to get me a deal that no other dealership could offer me. The leasing process was quick, easy, and seamless. This is probably my 13th car buying experience and has been hands down the best and easiest so far. 10 out of 10.
Name: G** E*** M****
Date: 2023-08-20 17:54:56
Rating: 5
Comment: Me and my husband just bought a Mercedez GLB 250 .. Zaira Gutierrez is the one that helped us. Not only was she a sweet heart, but she helped us get a good deal.. She is very professional, very attentive and she was very kind to my children.. The whole time we were she gave us snacks for my kids. She is simply amazing and made us have a great experience as we were waiting for the deal to be done. Thank you so much Zaira me and my family appreciate all your help 🤍🙏🏼🙏🏼 I totally recommend her ☺️🤍
Name: J**** S*****
Date: 2023-07-02 16:40:17
Rating: 5
Comment: Wanted to thank Gabriel for taking care of of us when we went for our car. Got a beautiful Audi A6 at a great price. Gabriel was very respectful and helpful. Will definitely be going back to them for my next vehicle. He made my daughter and myself feel very welcomed. Thanks again bro!
Name: N*** N********
Date: 2023-05-14 18:38:03
Rating: 5
Comment: I’m here to give thanks to Zaira Gutierrez again. If Mercedes is your dream car she’s gonna help your dream come true😍 Zaira is a highly professional seller and the sweetest person I’ve met on the market. I recommend Zaira’s service in the entire Mercedes-Benz area because she will pay attention to every aspect and detail of your future car, let you test drive it and give you the best price you can afford, and make sure you become a part of Mercedes-Benz family in the same day.She will stay in touch with you if you ever have questions.Thank you Zaira)
Name: K******* W*****
Date: 2023-04-28 01:20:28
Rating: 5
Comment: I have been buying all my cars from the same dealership for over 23 years. I have never purchased a car from anywhere but the Mercedes dealership next to my house. When it came to finding my dream car, MB West Covina had it. I was so hesitant to drive all the way to West Covina and work with people I dont know. I called Maher Aboughaly based on other Yelp reviews. What a great find! He was so kind, professional and helpful. He made me and my mother feel so comfortable. It felt like doing business with family.I didnt buy a Mercedes so he had to study the car prior which I appreciated so much. The test drive, negotiation, trade in, financing, everything went so smoothly. I was able to drive away that day with my dream car. I even forgot my garage door opener in my trade in and he mailed it to me in a day.Honestly, it was an amazing transaction and I cannot say enough about what a positive experience I had. Best of luck to everyone there, especially Maher! Hats off and thank you for helping make a dream come true!
Name: J* 3***
Date: 2023-04-04 00:47:14
Rating: 5
Comment: I want to give a shout out and special thanks to Gabriel for a his good hospitality and best service. No hassle just straight to business with good manners and charisma. Took care of me and my family right away with a nice Buick Enclave. Kept me informed with every detail as he could. Really liked his attitude, it was spot on to help out his customer and willing to get you the best deal as well to take care of you. Truth be told I gotten the best experience with this dealer than any other dealer I was shopping for a car. My respect brother. Will come back again in the future for another car for sure. Also thanks to Mo for closing up the deal and explaining everything to me with good knowledge as well. My pleasure doing business with you guys🤙.
Name: B******* L*****
Date: 2023-02-27 02:00:10
Rating: 5
Comment: I have purchased 3 luxury cars from the wonderful Denise Kerum, and most recently purchased a 4th car from her for my mother. Exceptional service from Denise & the entire staff at this location. I wouldnt take my business elsewhere. Denise goes above and beyond to fill my purchasing needs and always works with my budget in mind. bottom line: she makes it happen! TRANSPARENCY & HONESTY goes a very long way here, you will be in the best of hands!Will definitely be making my 5th purchase here when the time comes. Cheers, you guys are the best! Thank you Denise!! You are amazing!! Give the girl a raise! lol
Name: J** B****
Date: 2022-11-12 16:40:27
Rating: 5
Comment: A superb buying experience, thanks to Mr. Kazariane (GM), & his whole team at West Covina. I bought a beautiful 18 AMG GTC, & was provided a courtesy ride from the airport, the vehicle was washed, engine bay was detailed, tires upgraded per request, & Mr. Kazariane, followed up to make sure every aspect from sales to finance, was to my satisfaction. Kudos to the WCMB team for a great presentation for my birthday present to myself! Heres my beauty!
Name: T***** D****
Date: 2022-10-25 05:01:43
Rating: 5
Comment: October 14, 2022 today I visited Mercedes-Benz West Covina formerly Penske Mercedes-Benz. I had taken my car to my local tire shop when the TPMS warning appeared on the instrument panel. The shop replaced all four sensors. The warning appeared again. I returned to the shop a week later. The shop replaced two of the sensors. The warning light was still on. The shop said the warning light should go off within forty-eight hours. I returned to the shop two days later. I asked for a full refund. The shop refunded me the total amount that I paid. I told the shop that I would return the sensors once the vehicle was returned. I spoke to a couple of independent garages. They all said that I would have to use Genuine Mercedes-Benz parts. The after market parts do not always work.I ordered four sensors from Chris Escobedo in the parts department. Chris was very helpful in locating the correct parts for my vehicle. I always found that Mercedes-Benz of West Covina has a large selection of parts. Competitive pricing and a courtesy staff.After thirteen years the battery in my 2009 E550 stoppped working. I shopped several places for a replacement battery Costco, AAA, auto parts stores a couple other dealers. I eliminated the auto parts stores, Costco, AAA with their pro-rata warranties that may last as long as their warranty. I knew it had to be a Genuine Mercedes-Benz Battery. I compared prices and Mercedes-Benz of West Covina gave me the best price for a new battery. There was no bargaining the price was firm. The salepelson delivered the battery to the trunk of my car verified the part number again before placing the battery in the trunk. When i returned the old battery I received a $37.00 credit from the dealership. The Parts Department is very busy and is well staff to handle the calls and customers in line. The dealership has a large inventory of Mercedes-Benz parts and if it is not in stock they will have it for you in a couple of days.
Name: S********* K********
Date: 2022-10-08 21:38:38
Rating: 4
Comment: I bought my first Mercedes-Benz GLC here certified pre-owned, Roberto Quiroz was very helpful and treats me friendly. He promised to fix the small scratches and dents etc., in couple of days.The only issue I faced so far is, The car was not completely detailed when it was delivered which has lot of per hairs on floor mats, cargo, behind seats, storage bin etc., and lot of dirt underneath Cargo Tray. But the service department had my car for a week to fix some scratches, re-paint the bumpers and detail the car completely.To my surprise when I went back after five days to pick up my car, I noticed that the car was detailed to remove pet hairs from floor carpets, storage bins but one of the issue I mentioned to clean underneath cargo tray still left dirty. I was disappointed and came home without car.Roberto Quiroz from Sales team felt really bad for me visiting multiple times and he told me that he takes responsibility to get it done and deliver the car to my home and also reimburse my Uber rides. He is really helpful.I am waiting today to see if the car completely cleaned in and out or do I have to go or call them again.
Name: S**** L** (****
Date: 2022-06-26 22:30:54
Rating: 5
Comment: This is the first time I have purchased a car via text and it was amazing! The process was very simple. All I had to do was show up, test drive and sign paperwork! My sales lady Sally was so helpful! Lots of patient on the phone and keep me posted for the whole process.
Name: A**** M**********
Date: 2022-06-26 22:24:37
Rating: 5
Comment: Just bought a CLS450 from Sally Lao. Hands down the easiest and best experience. For a great deal ask for Sally!
Name: K**** L**
Date: 2022-05-30 23:02:06
Rating: 5
Comment: My friends lease was ending soon, called everywhere but low inventory with mark up, finally we were able to found a GLE in stock at West Covina. Jacky Tsou was a great salesman, he helped us get the best deal, smooth transaction. Highly recommended to look for him!
Name: s* m** m*
Date: 2022-05-28 07:50:15
Rating: 5
Comment: Thanks for Sallys help I finally got my first Mercedes Benz convertible. She is very easy to work with and willing to help me with the nogotiating process. Five Star 👍🏻
Name: T**** a*
Date: 2022-05-28 07:39:42
Rating: 5
Comment: Got this brand new GLE from Sally Lao. Answered all my questions even she is on vacation. Shes very good at keeping me up to date with inventory. Great customer service and will totally get all my cars from this amazing salesperson
Name: T**** F*****
Date: 2018-04-10 06:28:29
Rating: 5
Comment: Great selection of Benz vehicles, Awesome service by Consultant Marcus Armendáriz and honest finance Consultant Ted C. My wife and I left very happy and satisfied with our E350 purchase. Truly a great experience.
Name: O*** R****
Date: 2023-12-10 04:35:16
Rating: 5
Comment: Zaira Gutierrez is an ANGEL, she gave us the best deal on a 2020 Mercedes Benz GLC 300 Coupe. She is not just a regular sales person, she’s an AMAZING BRILLIANT friend! Thank you Mercedes Benz West Covina!