KAY Jewelers

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Name: S**** K***
Date: 2023-11-23 17:17:43
Rating: 4
Comment: My 1st time ever goingI went for wedding bandsNice lady Bei helped me out

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Name: M****
Date: 2023-11-18 21:31:37
Rating: 5
Comment: Logan was an incredible help throughout this process. Logan was incredibly knowledgeable about every aspect of my search, Incredibly kind, and professional; making this purchase so easy.Thank you!

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Name: A***** A*****
Date: 2023-11-02 07:20:50
Rating: 5
Comment: First I want share that I’ve been a loyal customer to the Victoria Gardens branch for many years. Miss Nadia have created an amazing experience for me everytime I step foot at the store and have spent over 10k as a customer. Never once had any issues at her branch because everyone have been so kind to me specially Miss Nadedja. But tonight was a different story. I walked in to the branch coming all the way from Riverside and brought in my Leo Diamond earring that was missing a screw which have been an issue before and trying to see if I can get it replaced. I approached the ladies that was at the counter I told them my issue and BRIANA (however she spells her name) asked me if I purchased the diamonds at Kay, i was taken back with that question already cause why would I go to Kay’s if I didn’t purchase this there and also I had shared that I’m one of Miss Nadia’s customer. She continued to ask if I had warranty and I said yes. But I just want to highlight this fact, the whole time she never looked at me with eye contact cause she was too busy watching her phone that was sitting infront of the store iPad. Which I thought was very unprofessional and rude! She continued to say that she can send them to get it fixed and I had replied to her that this happened before and Nadia have replaced the screw here at the store. The Briana lady said that they don’t carry screws at the store and I corrected her that yes you do because they’ve replaced it here before. The whole time she had a very condescending and sassy tone which I didn’t appreciate at all. When she finally stopped with the LIE she said well we don’t give the screws for free we have to charge you. At no point did I ask to get one for free I was just repeating the courtesy that was given to me before. Finally miss Summer spoke up and said I’ll see if I can find one for you. She was very kind and helpful. Then BRIANA uttered comment saying “that’s Nadia, she can do whatever she wants she the manager here!” I didn’t appreciate her saying that infront of a customer and bath mouthing your manager it’s very unethical and unprofessional! Finally Miss summer was able to help me, she replaced my screws and went above and beyond for a customer. She reminded me of how the true Victoria Gardens core sales team performs. Miss Summer values customers and I can appreciate that. So I left the store and not even 5 mins passed by Miss Bei called me from the store and asked me to come back cause she thought the issue wasn’t rectified. She recognized me from my past visit and wanted to help me out. I truly appreciate her too for going out of her way to make sure I was taken cared of. But I will be lying if I said I wasn’t disappointed with my visit today. I hope whoever is the DM of Kay’s for this district will give Briana a retrain in customer service and teach her that personal items such as cellphones shouldn’t be utilized in the work floor, it’s unprofessional! Thank you to whom it may concern.As of November 1st 2023, Miss Nadia have reached out to me on her personal time. Making sure that the issues was going to be resolved and gives her a chance to continue to strive for excellence at her store. I’m grateful for Miss Nadia, she’s truly a shining Gem for the Victoria Gardens team.

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Name: B***** T*****
Date: 2023-10-30 21:36:43
Rating: 5
Comment: Zarin was wonderful! She was patient and made choosing a ring easy. Thank you Zarin.

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Name: B******** V******
Date: 2023-10-28 18:16:22
Rating: 5
Comment: Had a great experience with Jana we were able to try things on and no pressure to purchase . Kind and sweat heart.

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Name: J**** J******
Date: 2023-10-28 02:34:06
Rating: 5
Comment: Came in for a ring repair, although my information was not easily found these two wonderful ladies Daisy and Tooran did not give up and helped me with my repair. Thank you Kay, looking forward to seeing yall again for my future purchases.

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Name: J*** B****
Date: 2023-10-22 21:21:21
Rating: 5
Comment: Jana was very pleasant and helpful, made my day

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Name: C****** B****
Date: 2023-10-22 01:03:07
Rating: 5
Comment: Went in there to get my watch adjusted I ended up getting an account set up and received discounts and promotions I didn’t know I could get! Nadejda helped me out and she did a great job explaining all the benefits and the great items in store… definitely going back there just for her customer service skills

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Name: J******* C****
Date: 2023-10-12 21:34:41
Rating: 5
Comment: Nadia is the best! We come in every time were in town to visit and buy from her. Will always come back

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Name: K W***
Date: 2023-10-08 18:44:29
Rating: 5
Comment: I was ar Kay Jewelers at Victoria Garden getting a ring inspected & cleaned . I was greeted by Summer, who was friendly & she had a summer smile to match her name, Summer took my ring to start the inspection & cleaning . Then Tooran who also was friendly & professional took care of the paperwork of my transaction. I’m very pleased with the customer service I received, thanks Summer & Tooran see you on the next visit. West

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Name: D***** G****
Date: 2023-10-02 00:10:01
Rating: 5
Comment: Logan was truly professional, patient and kind. He greeted me when I arrived and helped me once he was done with the previous clients. He was able to clean my jewelry and assisted me with putting them back on. Thanks so much Logan!! Job well done

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Name: J**** A******
Date: 2023-09-24 00:59:16
Rating: 5
Comment: Nadejda from the Victoria gardens kay jewelers is absolutely phenomenal!! She’s so patient and kind. She’s very knowledgeable and so friendly. She helped me pick out the most gorgeous ring I’ve ever seen! I seriously got emotional when I picked my ring up from being made. If you’re shopping at Kay’s you must ask for Nadejda. You won’t be disappointed!

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Name: J**** M*****
Date: 2023-09-10 03:57:23
Rating: 5
Comment: Logan and Carissa has excellent customer service and helped me out so much and helped me find the necklace I’m in love with.

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Name: C***** L****
Date: 2023-09-07 02:41:23
Rating: 5
Comment: Nadia was amazing!!!

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Name: C****** J*******
Date: 2023-08-26 22:39:38
Rating: 5
Comment: There was an issue with my warranty not coming up but rest assured, Janna to the rescue. I can’t say enough great things about her. She went above and beyond. She was able to locate the warranty and sent my ring off for repair. See Janna for all your needs!

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Name: J****** T*****
Date: 2023-08-26 18:38:01
Rating: 5
Comment: As soon as you walk in we were greeted with such a positive attitude and smiles. The manager Nadia was so helpful.

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Name: J*** E*****
Date: 2023-08-13 23:03:40
Rating: 5
Comment: Very friendly. Patricia was very helpful as well as Nadia.

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Name: J****** L****
Date: 2023-08-13 01:34:25
Rating: 5
Comment: Amazing service!! Nadia and Logan were amazing! So thorough! Easy! They knew what they were talking about! And they’re amazing people to talk to! Will definitely be coming back either to say hi and/or to but some items! I didn’t get the name of the other girls, but they were great as well! Amazing vibes here! :))

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Name: J**** K***
Date: 2023-08-12 01:10:10
Rating: 5
Comment: The Manager and staff at Victoria Gardens are the best at making sure that you are completely happy. Beautiful ring and experience!

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Name: J****** C******
Date: 2023-08-06 23:54:54
Rating: 5
Comment: Hi My name is Jocelyn and Tooran is amazing, very helpful! If I need anything else, I will definitely be coming to her for help.

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Name: A**** R***
Date: 2023-07-26 03:50:46
Rating: 5
Comment: Wonderful service provided by the Kay Jewelers, I love my wedding rings.

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Name: J****** S****
Date: 2023-07-23 01:16:53
Rating: 5
Comment: Madeline at the Victoria Gardens store is amazing! Very helpful and professional great customer service.

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Name: a***** n***
Date: 2023-07-15 18:30:47
Rating: 5
Comment: Nadejda the assistant manager at Kay’s did an exceptional job working with both my fiancé and myself!In more detail, Nadejda is warm, welcoming, and mindful of the overwhelming yet exciting feeling of finding the perfect ring. Both my fiancé and I had been looking for assistance with our wedding rings for quite some time. The level of anxiety of walking into a jewelry store and feeling like a sale was very overwhelming for both him and I. It had gotten so bad my fiancé and I had a code word for when we felt overwhelmed.Luckily we found Nadejda. Nadejda was mindful, knowledgeable, and most importantly patient. When working with Nadejda she seeks to make your experience enjoyable and stress free.Thank you Nadejda and Kay team for a wonderful experience. We look forward to working with you soon!

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Name: U***** K******
Date: 2023-07-14 21:51:32
Rating: 5
Comment: Went in for my semi annual inspection. Tooran was a lot of help...as always. Thank you.-Ursula

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Name: K*** W*****
Date: 2023-07-12 21:17:41
Rating: 5
Comment: Tooran was very helpful and patient with me in the store. Love how welcoming she was and plan on coming back here again for future purchases

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Name: D******** R********
Date: 2023-07-11 23:49:23
Rating: 5
Comment: I recently came into the store and had such a great experience with NADIA. She has great customer service, and was very attentive to all my needs. I will be back to see Nadia soon. Thank you!

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Name: R***** R****
Date: 2023-07-11 20:33:06
Rating: 5
Comment: Nadia & Bei took great care of me. Great customer service!

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Name: H***** A****
Date: 2023-07-11 20:19:13
Rating: 5
Comment: Nadia and associate were amazing. They made my experience very pleasant!

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Name: C***** A*******
Date: 2023-06-26 00:03:47
Rating: 5
Comment: Miranda was very very helpful, friendly, amazing. Definitely made our day. My Fiancé came in grumpy because we couldn’t find a wedding band for him and we actually found one he loves and he definitely left with a smile on his face. Also found mine for a great price too.

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Name: A***** M******
Date: 2023-06-21 06:36:37
Rating: 5
Comment: Miranda at Victoria Gardens was a great help! Love the ring she was able to help me pick out for my fiancé!

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Name: D**** O*****
Date: 2023-06-11 04:50:52
Rating: 5
Comment: First time at Kay Jewelry and best customer service I have received. Was very appreciative of Tooran who was extremely helpful in explaining and showing a variety of pieces. Will definitely be going back and gladly recommend.

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Name: T***** N***
Date: 2023-05-26 21:08:48
Rating: 5
Comment: Tooran was nice and extremely helpful ! ⭐️⭐️⭐️⭐️⭐️

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Name: K*** T*****
Date: 2023-05-14 03:07:35
Rating: 5
Comment: Carissa helped me pick out the perfect engagement ring and my fiancé loves it. Came back for more things for Mother’s Day and her customer service can’t be beat.

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Name: n***** j***
Date: 2023-05-13 23:23:01
Rating: 5
Comment: Me and my fiancé were looking for a wedding band which it’s been very hard to find due to the style we were looking for. We came to Kay jewelers just to look and Carissa assisted me and my fiancé. She was patient & friendly. She was able to find exactly what we were looking for ! We highly recommended Carissa.

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Name: R****
Date: 2023-05-13 21:55:18
Rating: 5
Comment: Tooran was really helpful and made my experience at the store better

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Name: Y****** Y******
Date: 2023-05-12 23:33:42
Rating: 5
Comment: Carissa had great customer service skills, was very patient and helpful

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Name: B******* D
Date: 2023-05-11 22:59:02
Rating: 5
Comment: This is Bre and Omar,We had the pleasure to be helped by Tooran. she was very kind and made sure she met our needs.

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Name: G******* S******
Date: 2023-05-10 18:09:44
Rating: 5
Comment: Carissa was very informative and answered all my questions. I appreciate her being so helpful and will definitely come back here because of her .

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Name: i***** g***
Date: 2023-05-07 03:31:27
Rating: 5
Comment: Nadia was a big help, very grateful for her.

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Name: B****** G
Date: 2023-04-28 01:07:58
Rating: 5
Comment: Tooran was very nice and helpful! I had a great experience.

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Name: G****** R****
Date: 2023-04-22 23:10:28
Rating: 5
Comment: Tooran was amazing

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Name: T***** K**
Date: 2023-04-21 22:12:06
Rating: 5
Comment: I had a great experience, Tooran took her time and showed, explained very well since I have no clue about jewelries. Thank you for helping me choosing great gift for my wife!

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Name: F*** O
Date: 2023-04-15 22:45:21
Rating: 5
Comment: I’ve been looking for a ring for a while. finally found one I liked. Carissa and Tooran were very helpful they had a great selection. The individual attention and professionalism shown was very much appreciated. Their level of service was outstanding.

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Name: C**
Date: 2023-04-07 19:48:53
Rating: 5
Comment: Candace was amazing!

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Name: G****** C********
Date: 2023-03-28 02:46:44
Rating: 5
Comment: Great service and informative. Tooran was amazing!!

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Name: A******** L**** G******
Date: 2023-03-26 03:29:16
Rating: 5
Comment: Amazing like always, Tooran help me and she is so great

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Name: N**** M******
Date: 2023-03-25 22:07:42
Rating: 5
Comment: Me and my husbands experience with Tooran has always been very professional. She is very charismatic as well. We recommend her customer service to anyone looking for a good experience.

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Name: A***** J******
Date: 2023-03-25 20:15:52
Rating: 5
Comment: Always good customer service when we come in.

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Name: A****** C******
Date: 2023-03-25 18:48:45
Rating: 5
Comment: Great service and great people. I will continue to keep coming back. Anthony and Logan are great guys.

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Name: E*** R****
Date: 2023-03-25 00:58:11
Rating: 5
Comment: Amazing help made my shopping experience easy and very pleasant

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Name: L****** M****
Date: 2023-03-18 22:26:57
Rating: 5
Comment: Anthony Gonzales was a great guy and great seller 10/10 would recommend

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Name: A****** A******
Date: 2023-03-18 05:05:35
Rating: 5
Comment: Awesome customer service! Anthony is a great salesman and took his time with me to select a new watch for myself. Definitely coming back to purchase more from him. I would give 10 stars if I could!

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Name: A***** G********
Date: 2023-03-15 02:09:44
Rating: 5
Comment: Thank you Logan and Nadia for all your help! Excellent customer service!

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Name: K**** J******
Date: 2023-03-07 18:57:24
Rating: 5
Comment: We purchased all our jewelry in the location.Thank you Nadia your staff are always friendly.

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Name: M*** M********
Date: 2023-03-06 21:20:13
Rating: 5
Comment: I want to thank the women that is working with Kay jewelers today they did an incredible job I Recommend Is Rancho Cucamonga store to anyone that is looking for the outstanding service And the quality and care that they give you thank you

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Name: g***** e****
Date: 2023-03-05 20:05:51
Rating: 5
Comment: Really enjoyed Carissa my jewelry consultant customer service

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Name: 1*********
Date: 2023-03-05 06:50:58
Rating: 5
Comment: Wonderful customer service walk in the store, I was very taken care of, help me out with everything I needed very much appreciated! Im grateful for Anthony an the Managers dont recall there names but overall they made me feel very WELCOME thank you for everything.

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Name: A*** A*****
Date: 2023-02-05 04:44:26
Rating: 5
Comment: Came into KAY jewelers and will honestly not forget this moment picking out such a beautiful Ring at my specific liking mA big thanks to Alexxis she is very patient and will spend as long as you need to walk out the store as Excited as I am to now propose to my future wife💍💍💍

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Name: T***** W*****
Date: 2022-04-28 22:27:23
Rating: 5
Comment: Best deals around

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Name: E*** G*******
Date: 2022-02-10 22:45:25
Rating: 5
Comment: Good customer service.

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Name: R*****
Date: 2022-01-04 01:44:52
Rating: 5
Comment: Great customer service very knowledgeable and professional I would definitely return to have nastassia (I probably spelledthat wrong😔) help me out again thank you my daughter loved our purchase.

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Name: J**** R**** R***
Date: 2021-02-13 04:31:40
Rating: 5
Comment: They where super nice

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Name: R******** R***
Date: 2021-01-11 17:17:53
Rating: 5
Comment: We love it here. Everyone is super friendly, they engage in conversation with us, take time to really listen and provide the best experience. We wouldnt go anywhere else.

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Name: J**** O*****
Date: 2021-01-05 18:22:40
Rating: 5
Comment: Every time I go in I feel like home and 1 thing I love is Nadia she knows exactly what I want

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Name: O****** P****
Date: 2020-12-20 21:48:37
Rating: 5
Comment: We purchase all of our jewelry at this location. All of the staff are always super friendly and helpful but Nadia is my favorite to do business with. Thank you Nadia and Kay Jewelers. You have earned a long time customer.Alex & Lorena O.

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Name: C**** R***
Date: 2020-12-08 00:02:28
Rating: 5
Comment: Staff was very helpful and friendly, I was able to find what I was looking for quickly and was informed of the sale going on!

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Name: L*** R********
Date: 2020-06-18 17:13:47
Rating: 5
Comment: Went to the one at Victoria Gardens Nadia helped us she was amazing

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Name: L*** M****
Date: 2020-01-03 03:39:59
Rating: 5
Comment: Monique is amazing. She was so helpful. We will definitely be back the next time we are in the market for jewelry.

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Name: V****** N***
Date: 2019-09-23 17:34:37
Rating: 5
Comment: Employees were so nice and friendly. Very knowledgeable about jewelry and so eager to help with all my needs.

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Name: Y***** L******
Date: 2019-02-09 16:39:35
Rating: 4
Comment: Most of the time nice staff, and at time seem like people dont wanna help you

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Name: B**** S*******
Date: 2018-12-29 01:43:28
Rating: 5
Comment: I really like this store. Much different from most chain stores.

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Name: J*** H*****
Date: 2018-12-24 20:55:03
Rating: 5
Comment: I got a perfect tennis bracelt for my wife

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Name: M***** G******
Date: 2017-08-16 23:35:12
Rating: 5
Comment: Top Notch customer service received ever in a jeweler store Miguel was awesome helpful and even gave some wonderful suggestions he looking for awesome Jeweler come to Kay Jewelers and speak to Miguel Victoria Gardens

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Name: T****** C*****
Date: 2016-03-29 18:51:00
Rating: 5
Comment: Love Kay Jewelers, my husband got an awesome deal on my 4+ carat wedding rings for our 50th anniversary. He purchased my chocolate diamond ring for Christmas....will keep shopping at Kay. Very please with the service, they clean my rings every 6 months..

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Name: T** M***
Date: 2012-01-29 00:41:36
Rating: 5
Comment: Went to just window shop. Ended up thinking about a definite purchase. Thanks for the awesome service xochitl..