KAY Jewelers

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Name: S****** K******
Date: 2023-11-19 03:25:32
Rating: 5
Comment: Rubina and maya were so great so helpful with my purchase this is 3rd ring I got with them thank you so much for everything

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Name: W****** K****
Date: 2023-11-12 03:19:09
Rating: 5
Comment: Rubina was very helpful and they had exactly what I needed!

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Name: S** G*****
Date: 2023-11-09 21:07:20
Rating: 5
Comment: Karen is AMAZING she showed me the right ring for my forever! Thank you Karen!

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Name: R***** M*******
Date: 2023-11-01 02:03:55
Rating: 5
Comment: Can’t say enough great things about Karen!!!! She was an absolute gem in helping my son pick out a spectacular ring for my future daughter in law! She’s the best!

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Name: L***** G****
Date: 2023-11-01 02:00:36
Rating: 5
Comment: Karen is amazing! I visited the other day and she was so helpful!

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Name: J****** W********
Date: 2023-11-01 01:56:36
Rating: 5
Comment: Karen was very attentive and helpful in choosing jewelry that will be a timeless style.

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Name: B** K******
Date: 2023-11-01 01:49:41
Rating: 5
Comment: Karen was incredibly helpful when helping me pick out a new necklace for my girlfriend. I would definitely go back to this location for future jewelry needs!

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Name: C***** P*****
Date: 2023-11-01 01:49:26
Rating: 5
Comment: Karen was absolutely amazing and very helpful. Thank you Kay Jewelers for a great buying experience!

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Name: J********* S******
Date: 2023-10-31 03:36:56
Rating: 5
Comment: Karen was the best! She really helped me out in picking the best jewelry!

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Name: C*** S******
Date: 2023-10-30 18:36:08
Rating: 5
Comment: Karen is absolutely the BEST! We have been dealing with her for the past 10 years and she has ALWAYS been amazing. She is knowledgeable and never pushy when we come in. Jewelry should never be purchased in haste and Karen understands that. All the ladies here at the Kay in Brea mall have made us feel like we are friends, not just customers. Thank you ladies!! We won’t shop anywhere else 💜

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Name: J** M****
Date: 2023-10-30 04:45:58
Rating: 5
Comment: Robina is the best ! I came by and was just saying hi and robina has always been a big supporter of Saint Jude and asked me if I would like to donate and got 3 bears from her. Thank you for being so passionate about the kids!!

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Name: J***** L*****
Date: 2023-10-30 00:43:45
Rating: 5
Comment: Kevin was the nicest and most helpful person. Thanks for making this a pleasant experience. Will do business with you again

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Name: A***** L****
Date: 2023-10-28 21:10:18
Rating: 5
Comment: Karen was really nice and was very helpful. She has been helping my family for a long time and we couldn’t be happier!! Life long Kay’s shopper

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Name: S*** N***
Date: 2023-10-27 18:13:07
Rating: 5
Comment: KARENINA is so helpful and sweet she help me pick out a birthday set for my sister every time I come in shes over there helping me bring me her time

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Name: b******* l******
Date: 2023-10-27 00:51:11
Rating: 5
Comment: Kevin was great! Answered all our questions, we are very happy with our purchase!

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Name: B***** L***
Date: 2023-10-21 21:34:46
Rating: 5
Comment: I’ve been purchasing from this store location for over a decade. They are always welcoming & provide excellent customer service. Robina is amazing and has helped my husband and I with all our purchases, cleanings and inspections.

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Name: R****** O***
Date: 2023-10-21 21:12:14
Rating: 5
Comment: Karen and Robina were both excellent.

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Name: R****** I*****
Date: 2023-10-21 19:12:29
Rating: 5
Comment: Robina was super helpfu and nice to us. She helped us to look what we need for our wedding and gave us many good choices until we find the perfect one for us. She also offered to clean the engagement ring of my fiancé. Thank you Robina, much appreciated.

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Name: E*** W******
Date: 2023-10-21 01:21:01
Rating: 5
Comment: Went in to look at new wedding ring for my wife, staff was very polite very helpful . Karen really worked with us to help get what my wife wanted . She absolutely loves the ring . Thank you to all the workers at the store we will definitely be back to continue purchasing .

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Name: D******
Date: 2023-10-21 01:16:03
Rating: 5
Comment: Always shop at Kay Jewelers, Karen is so sweet and so helpful! I appreciate y’all!!

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Name: C***** M*****
Date: 2023-10-20 20:24:04
Rating: 5
Comment: Karen has been amazing. My husband and I have been recently coming in the Brea store and Karen been the one helping us and she is absolutely a gem! Thank you so much for such a great employee

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Name: J S
Date: 2023-10-19 21:41:53
Rating: 5
Comment: Very helpful and welcoming.

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Name: M*** F*****
Date: 2023-10-19 18:36:15
Rating: 5
Comment: Robina & Clarissa were great always give me a great deal

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Name: m****** o****
Date: 2023-10-17 20:40:17
Rating: 5
Comment: Very outgoing customer service and amazing help. love going to Kay’s jewelry

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Name: V******* H********
Date: 2023-10-13 21:38:29
Rating: 5
Comment: Weve coming to Kay for several years and Karen has helped us always pick out the most amazing pieces. She helped my husband select my ring and she did an amazing job! Thank you Karen and Kay Team for such amazing customer service!

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Name: J*** E******* J**
Date: 2023-10-10 01:18:04
Rating: 5
Comment: Karen is awesome! She’s been super helpful with everything I’ve asked. Definitely recommending her to family and friends.

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Name: L*** M****
Date: 2023-10-07 21:00:41
Rating: 5
Comment: Love customer service! Always very friendly.

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Name: e**** v*********
Date: 2023-10-07 19:35:06
Rating: 5
Comment: It was an amazing experience and rubina helped me pick out the most amazing presents for my mom and boyfriend she was so helpful… definitely coming back to purchase !

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Name: K**** G*****
Date: 2023-10-06 23:01:31
Rating: 5
Comment: This place was wonderful. Robina was super helpful from the moment I walked in the room to the moment I left with a ring. You will definitely be treated like a king here at Kay Jewelers !

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Name: R*** T*****
Date: 2023-10-06 21:12:04
Rating: 5
Comment: I came by to have a piece of jewelry cleaned. Robina and her staff were very knowledgeable and provide me with excellent service. Her level of service prompted me to upgrade my wife’s bracelet.

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Name: B*** S***
Date: 2023-10-05 22:41:55
Rating: 5
Comment: The best customer care!!!

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Name: M**** C*******
Date: 2023-10-02 00:40:35
Rating: 5
Comment: Karenina is the best! Always greeting me with a smile and she remembers my daughter, have been coming here for a few years and she’s always so sweet and truly cares about keeping her costumers happy

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Name: R*** C******
Date: 2023-10-01 23:15:35
Rating: 5
Comment: Excellent service by Karenina every time we stop by. Helpful and very friendly.

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Name: m****** c******
Date: 2023-10-01 20:13:43
Rating: 5
Comment: We came in looking for a mens wedding band and Kevin was so helpful and patient, Id definitely come back and work with Kevin again.

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Name: R*** H*******
Date: 2023-09-29 22:12:34
Rating: 5
Comment: Karenina was super sweet and helpful. Exchanged a necklace I bought two years ago and gave us no issues with exchange. Definitely will come back for my next purchase. Get the lifetime warranty it’s definitely worth every penny.

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Name: J*** G*****
Date: 2023-09-29 18:31:19
Rating: 5
Comment: Good Customer service. Friendly and helpful staff.

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Name: A***** D* L* R***
Date: 2023-09-16 20:50:05
Rating: 5
Comment: Karenina was a great help to us! She was kind and patient. Had a great experience here!

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Name: L****** S******
Date: 2023-09-03 23:25:13
Rating: 5
Comment: Kevin was a great help to us while shopping for engagement rings! We found the perfect ring and he made the whole process easy. Thank you Kevin!

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Name: a**** g*****
Date: 2023-08-25 20:51:49
Rating: 5
Comment: Very helpful at finding what I need

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Name: a****** a*******
Date: 2023-08-12 00:40:34
Rating: 5
Comment: Prefect place for jewelry.

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Name: M***** F*****
Date: 2023-08-06 21:36:36
Rating: 5
Comment: Robina is the absolute best, she always makes my fiancée and I feel very special and important. Robina customer service is 10/10. She is very friendly, professional and kind. I can’t thank Robina enough for all her time and effort she puts into when my fiancée and I visit her store.

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Name: N******* V*****
Date: 2023-08-06 21:32:36
Rating: 5
Comment: Robina has been amazing and made our time worth it as she has helped with many of our jewelry purchases. I would even say we have established a friendship with her, my finance and I have always been here and every time she has been warm welcoming to us . She has been their for us for quiet some time now and even when we are shopping it’s always a must to check in to see how she is doing. Our time is always valued she is a hard worker and engages so well with us and her other clients as well. Thank you for everything kay jewelers.

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Name: s*** m****
Date: 2023-07-31 23:01:46
Rating: 5
Comment: Kevin was chill, and super helpful (: thanks dude, go stros 🫣

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Name: R***** T*****
Date: 2023-07-22 18:24:17
Rating: 5
Comment: We had a wonderful experience at this location! Kevin was very helpful and we were so happy with his service. We highly recommend this location!

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Name: M***** A******
Date: 2023-07-22 05:08:44
Rating: 5
Comment: Karen, Rubina, and staff are all great to work with always professional, helpful & kind we have been coming here for years they always meet are jewelery expectations which is all why we continue to come back to kay in brea

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Name: M**** K***
Date: 2023-07-22 01:32:53
Rating: 5
Comment: Robina is very helpful and kind. Knows how to help you choose the right design

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Name: A***** A******
Date: 2023-07-20 21:47:45
Rating: 5
Comment: Thank you robins and Karenina for the great service. I will come back for sure!!!

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Name: J**** K******
Date: 2023-07-20 20:44:55
Rating: 5
Comment: Karen and Robina were extremely helpful and such nice ladies. Thank you so much for your help!!

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Name: C**** F*****
Date: 2023-07-15 22:10:05
Rating: 5
Comment: Service was amazing and went out of their way to show me as many items as needed.

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Name: m***** r*******
Date: 2023-07-15 21:15:22
Rating: 5
Comment: Fantastic people who work at Kay Jewler’s in Brea. Rubina and Karen are amazing and always willing to go above and beyond to help with our needs. They are the reason we continue to come back, always make us feel like family.

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Name: E*** G********
Date: 2023-07-14 00:39:38
Rating: 5
Comment: Kevin was great help! Knew exactly where the items were that i was looking for. Quick and courteous service. Robina also did a wonderful job wrapping my gifts!

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Name: B***** B*****
Date: 2023-06-24 01:28:10
Rating: 5
Comment: Carolina is AMAZING! She took care of my husband and I above and beyond! She helped us out with our wedding rings and bands! She was very patience with us while we tried on the rings we were interested in and helped us out with getting the right size. She answered all of our questions about our ring and the warranties that we got with the rings. She even remembered us when we went in recently to do our 6 month inspection and cleaning for my ring! She even asked how our wedding was, you can tell she cares about the customers. This is our number one Kay Jewelers we look forward to coming here because they have a wonderful caring staff, it is always clean in the store, and it’s located inside the brea mall so you can do some shopping and have lunch or dinner while you are over there. Thank you Carolina for making our wedding day special.

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Name: a**** j
Date: 2023-06-01 22:03:45
Rating: 5
Comment: Staff was very kind and helpful. I am more than satisfied with my purchases over the years, this recent gift was the best one yet. They have sales quite frequently, so I was able to get this watch at a great price!

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Name: b*** p****
Date: 2023-05-28 04:31:38
Rating: 5
Comment: Thank you Robina for helping pick the perfect anniversary gift for my wife. She absolutely loved the tennis bracelet.

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Name: R**** S******
Date: 2023-05-27 21:53:05
Rating: 5
Comment: Clarissa was fantastic, super knowledgeable and friendly!

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Name: G*****
Date: 2023-05-15 06:27:14
Rating: 5
Comment: Great customer service!

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Name: M****** C*****
Date: 2023-05-08 21:17:15
Rating: 5
Comment: Clarissa was wonderful!!! Superb customer service skills. Patient and thorough with all the options.

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Name: M***** M*******
Date: 2023-05-07 21:44:59
Rating: 5
Comment: Best key jewelers best sells ladys Karens and robins

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Name: A*** G**** L***
Date: 2023-04-22 22:20:44
Rating: 5
Comment: Kahled is super friendly and very easy to shop with! We had a great time getting our rings resized. Thank you so much!

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Name: J***** T***
Date: 2023-04-19 16:02:02
Rating: 5
Comment: Long story short. I’ve been working with Robina for the past few months to create a custom engagement ring and she has been helpful and dedicated hours to my project. I’m very happy and in awe of the final product. Starting from which stone to pick to helping decide how to fix or add to the digital renders for the finish product. I understand it is a big box store but her team offers their time and commitment of what a small business would give you!

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Name: D**** P*****
Date: 2023-04-17 21:24:30
Rating: 5
Comment: Robina and Carolina are wonderful. Helpful and knowledgeable.

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Name: S***** T*****
Date: 2023-04-17 19:50:45
Rating: 5
Comment: Great customer service

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Name: M****** T*******
Date: 2023-04-17 19:28:59
Rating: 5
Comment: I have to say the employees gave the best service… they were very nice and attentive and very greeting the second I walked through the doors… they try to make sure you are very happy with what your looking for even if u don’t know what u are looking for…. They offer great ideas to help you in anyway possible… Carolina, Karen, and Robina are more than excellent…they were outstanding. Thank you

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Name: J*** G*****
Date: 2023-04-17 18:56:57
Rating: 5
Comment: Amazing service and always a great experience been coming here for years and will do so for many more

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Name: A***** G*****
Date: 2023-04-15 22:27:13
Rating: 5
Comment: Robina is such a great help! Always knows what I’m talking about before I do. She helps me pick out the perfect jewelry for my sisters and mom.

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Name: J*** F*****
Date: 2023-04-10 05:05:39
Rating: 5
Comment: I would just like to commend Robina Canales for doing such a great job. She is the best, so knowledgeable, kind and professional. Thank you Robina!

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Name: N******* W*******
Date: 2023-04-05 22:41:35
Rating: 5
Comment: Phenomenal experience! Karen was friendly, knowledgeable and an absolute pleasure to work with!

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Name: C**** G*******
Date: 2023-04-01 21:59:33
Rating: 5
Comment: Everyone was so helpful and kind!Very attentive and quick service.Needed to get my ring resized and engraved and it came back in less than the estimated pick up time. Thank you Kay Jewelers!

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Name: M**** A****
Date: 2023-03-31 23:23:12
Rating: 5
Comment: I brought in several pieces of jewelry for repair and purchased a few new items. The staff was the most helpful and kind as could be. I will definitely come back again and again for my jewelry needs.

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Name: M***** C****
Date: 2023-03-12 01:24:07
Rating: 5
Comment: Robina was wonderful in helping me find my wedding band. Great customer service!

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Name: J******* P****
Date: 2022-12-20 23:56:35
Rating: 5
Comment: I forgot his name but a tall young man helped me find a necklace for my wife a little while ago. Very helpful and kind.

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Name: B*** M******
Date: 2021-02-21 02:49:16
Rating: 5
Comment: Best costumer service ever.

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Name: J****** D********
Date: 2020-02-12 23:22:11
Rating: 5
Comment: Love this store all the girls are very nice and I always get the best deals! They have sales before holidays you can get 80$ jewels for like 25$. Just sign up for the mail stuff it will save your life. I wish I got the lady’s name who helped me but I been in so much all of them have helped me and all have been nice.

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Name: P****** S*******
Date: 2019-06-28 20:52:39
Rating: 5
Comment: Robina Rocks!!! bought a braclet for my fiance with a warranty plan(Robina had reccomended it to me) and my fiance got it caught on her purse or something we took it into kay at the Brea Mall and instead of fixing it Robina gave us a brand new one under warrant Now Thats what i call customer service !!!! i live in the I.E. and have a kay jewelers a few miles from my house but because of her knowledge and customer service skills (which are second to none) i drive the 50 miles from my house to the Brea Mall just to go to her store Robina your awesome and keep up the good work

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Name: S**** G****
Date: 2019-05-05 03:50:36
Rating: 5
Comment: Rubina store manager is awesome thank you thank you beautiful human being excellent understanding customers concerns and strives to achieve and deliver exactly what will benefit the customer. I’m 100% satisfied customer/ friend. Thank you ❤️

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Name: B***** K S****
Date: 2019-03-29 21:25:45
Rating: 5
Comment: Very nice people. Thanks. Baljit

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Name: b**** s** m*****
Date: 2019-02-24 01:13:17
Rating: 5
Comment: I only shop at Kay for all my jewelry. The customer service is great.

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Name: B******* V*****
Date: 2017-05-07 00:39:04
Rating: 5
Comment: Ive usually have EXCELLENT experience here; today however, was horrible.I had a broken diamond that I brought in a few months back and I called to check status, as its being repaired; well, the girl who answered was very nice, didnt know the answer to my question so got a hold of a manager Maryann to help me. This lady didnt greet me at all. She just began to describe the ring to me..... hum....... I dont need the description!! Wow. So I just waited for her to be done speaking and asked her what my options were if I didnt like the ring. She asked how long I had it and I said approximately 2 years. She continued speaking to other people RUDLEY before answering my questions in full. Then said Id have to call the main store if I had a concern regarding the appraisal, as I had already paid over $300 for with my first ring... she said oh honey this is a new ring, so you have to pay that again! (Didnt like the way she answered so I snapped back) : how is that fair ? 🙄🙄🙄Im already on edge with my broken diamond, and a naked hand, lady!!So Rowena called me back and made me feel a little better. Turns out that lady picked up my call instead of her call that was waiting on her ... mix up. But yea, A+ for fixing the situation! 😍😍

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Name: M**** �*** a** f*** M**** B*****
Date: 2013-07-21 14:57:15
Rating: 5
Comment: Vivian was more than helpful... helped me customize my engagement ring for my fiance and it was absolutely perfect... a guy couldnt ask for more. Also helped me settle a few bill issues. Recommended the best deals and savings... I got exactly want my fiancee wanted for a great price where no other Jeweler was able to even come close.... save yourself the foot work and go to Kay Jewelers in Brea Mall and see Vivian... and tell her Marco sent you.