KAY Jewelers

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Name: J***** S*****
Date: 2023-10-20 04:58:39
Rating: 5
Comment: Always a good experience

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Name: K****** G****
Date: 2023-06-29 01:37:01
Rating: 5
Comment: **Update to review 6/2/23**I was contacted by management at Kay Jewelers due to my review. I wanted to update my review, since they did in fact, make it right with my ring. They fixed it at zero charge and even expedited the service due to an inconvenience. I appreciate the staff for doing this! I am pleased with the outcome. Thank you!Original Post:Very disappointed after my recent visit (5/9/23) to Kay Jewelers. I had purchased a wedding ring enhancer in mid-February. When they soldered the enhancer to my original wedding ring (not purchased at Kay), they resized them to a bigger size to fit. Six weeks later, a diamond falls out of my original wedding ring. Thankfully, I have the diamond. I take it in to Kay to see if they can put my diamond back in my ring. The diamond is probably a .05 point diamond. Its an accent one and tiny. The lady I spoke to told me it was going to be $450 to put a diamond back in my ring (honestly the diamond is probably worth $30 its so tiny)! I told her no, there is no way that the little diamond is worth $450 of labor! In the meantime, she checks my enhancer band that I just purchased six weeks prior and says I have three diamonds in it that are loose. I told her I dont know how that is, when I just got it back a little over a month ago and I dont wear it all day or even every day sometimes. I asked her if I could have the three stones in my enhancer fixed so one doesnt fall out and she said that in order for me to have that fixed, I have to pay the $450 to fix the little diamond first! Are you serious?! Seems like blackmail to me! I asked her what would happen if I wore the ring as I left. She said she had to mark down that the enhancer had three loose stones and doesnt suggest I wear it, otherwise Kay isnt responsible for a lost diamond. I have to find someone to first fix my little diamond in my original ring and then bring it back to fix the enhancer. In my opinion, all of the stones are loose and one fell out because they resized the ring and the prongs werent checked before giving it back to me. Im so disappointed that I purchased from Kay. This will be the last purchase from me and Ill be letting people know they dont stand behind their workmanship or the extended warranty I purchased for the enhancer.

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Name: N****** V******
Date: 2023-05-02 01:00:27
Rating: 5
Comment: I love Kay! They have been so helpful in every way! I appreciate how kind and attentive all the ladies have been to help me with all my jewelry needs!

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Name: l**** s******
Date: 2023-03-09 19:21:52
Rating: 5
Comment: Very nice and helpful staff I would recommend them.

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Name: G*** G*******
Date: 2021-07-20 03:52:29
Rating: 4
Comment: Its a nice store, have never seen the same employees in there twice. Hum

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Name: C C
Date: 2021-06-16 23:25:46
Rating: 5
Comment: This location is great. Everyone is very friendly and help you however they can. I trust this location with my jewelry new or past purchases.

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Name: m****** s****
Date: 2020-12-21 01:33:30
Rating: 5
Comment: Excellent customers service

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Name: Z*** A****
Date: 2020-11-27 19:38:52
Rating: 5
Comment: Great experience, had a little mishap with pricing and the manager Leo made things right and honored their pricing and was very professional. Will definitely be back.

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Name: A******* B****
Date: 2020-07-15 04:06:18
Rating: 5
Comment: Kay Jewelers went way out their way to help us buy a ring during this Covid 19 mess! Text messages and phones calls. My sons wife loves her new ring !

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Name: J**** L*****
Date: 2020-02-27 21:30:22
Rating: 5
Comment: Jermaine is awesome!

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Name: t***** h***
Date: 2019-09-27 20:32:41
Rating: 5
Comment: Calvin is very professional and took good care of us

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Name: C***** W*****
Date: 2019-04-03 00:35:52
Rating: 5
Comment: Always great service

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Name: A**** P********
Date: 2019-01-09 02:14:16
Rating: 5
Comment: Best service, great selection

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Name: B****** T*****
Date: 2018-12-23 19:08:42
Rating: 5
Comment: Great customer service wasnt pushy great experience!

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Name: L*** K******
Date: 2018-12-19 21:41:00
Rating: 5
Comment: Got the best selection for anything youre looking for. I love this place. I have bought several items here.

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Name: C****** M*******
Date: 2018-12-08 20:56:02
Rating: 5
Comment: Took my son here to get him a ring for graduation . Best decison. Price was on sale.

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Name: L**** M*******
Date: 2018-11-17 18:31:36
Rating: 5
Comment: Very pleasant I got help from a very wonderful lady great attitude great knowledge of the jewelry I was looking at I will definitely shop there again

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Name: R**** M*****
Date: 2018-07-10 16:24:06
Rating: 4
Comment: Nice people

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Name: K**** R*******
Date: 2017-12-12 22:25:07
Rating: 5
Comment: The ladies were very helpful

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Name: J*** S*******
Date: 2017-02-15 04:30:38
Rating: 5
Comment: Finally a national brand jeweler.