KAY Jewelers
address: 3030 Plaza Bonita Rd, National City, CA 91950, United States
Phone: +1 619-267-2765
services: Service options: Kerbside pickup, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Repair services,
Planning: Quick visit,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 619-267-2765
services: Service options: Kerbside pickup, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Repair services,
Planning: Quick visit,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
category: Jewelry store, Diamond dealer, Jeweler, Jewelry appraiser, Jewelry designer, Jewelry engraver, Jewelry repair service, Silversmith, Watch store
rayting: 4.8
site: https://stores.kay.com/ca/national-city/1363?cid=seo-listings
Cheap Liquidation: David & Sons Fine Jewelers - San Diego Engagement Rings Morris Appraisal, Inc.
worktime:
rayting: 4.8
site: https://stores.kay.com/ca/national-city/1363?cid=seo-listings
Cheap Liquidation: David & Sons Fine Jewelers - San Diego Engagement Rings Morris Appraisal, Inc.
worktime:
| Day | Time |
|---|---|
| Monday | 10 AM–9 PM |
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 11 AM–8 PM |
Name: D*** G
Date: 2023-12-02 20:38:01
Rating: 5
Comment: Mrs. Marjorie provided superb customer service! Attention to detail and her expertise in fine jewelry cannot be overstated.
Name: N***
Date: 2023-12-01 00:30:00
Rating: 5
Comment: Great service and very helpful staff
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Name: B***** P***** A***** M*
Date: 2023-11-28 22:58:19
Rating: 5
Comment: Theyre staff is AMAZING!
Name: A***** A******
Date: 2023-11-25 04:13:09
Rating: 5
Comment: Had an amazing experience at this store! Carlos was very helpful, nice, and encouraging. Got an engagement that was very beautiful and very affordable. Would definitely recommend! Give Carlos a raise!
Name: E***** L***
Date: 2023-11-25 02:56:24
Rating: 5
Comment: Carlos was really friendly and helpful when we were picking out our wedding bands. He was really professional through the whole process. Excellent customer service.
Name: M****** V*****
Date: 2023-11-25 02:17:59
Rating: 5
Comment: Marjorie was absolutely amazing! Helped me pick out a great set of earrings for the holidays. Thank you again Marjorie!
Name: E*** R****** G*****
Date: 2023-11-20 02:56:59
Rating: 5
Comment: Loved Carlos and Robbie, very nice and patient. Make sure you ask for either of them. 🥰
Name: G***** K***
Date: 2023-11-20 01:34:29
Rating: 5
Comment: Carlos and Luz were exceptionally patient and helpful. I was looking for a piece that was somewhat non-traditional and they helped me find exactly what I wanted. Thank you!
Name: W******* G*********
Date: 2023-11-19 22:43:23
Rating: 5
Comment: Had a stress free shopping experience thanks to Luz. She was curious, friendly, and most of all very helpful in giving me choices based on my interest. Ive been coming to the Bonita Mall location for many years. An experience like today will ensure I keep coming back for years to come.
Name: C********* V******
Date: 2023-11-19 21:10:02
Rating: 5
Comment: Love this store! Customer service is amazing and always a great experience shopping here! Carlos was very helpful!
Name: K******
Date: 2023-11-18 20:17:14
Rating: 5
Comment: Love this place
Name: I** B***********
Date: 2023-11-16 18:37:44
Rating: 5
Comment: Luz was awesome, she helped me so much on choosing the perfect gift for my wife!
Name: J*** V*******
Date: 2023-11-12 22:42:54
Rating: 5
Comment: Great service! Very welcoming. The employees always have a smile on their face. :)
Name: A**** J****
Date: 2023-11-12 00:34:28
Rating: 5
Comment: Robby was super amazing! He made my first buying experience unforgettable. He recommended be the ring in the middle and I am absolutely in love. Thank you Robby 💕
Name: D****** J****
Date: 2023-11-11 23:54:29
Rating: 5
Comment: Amazing service
Name: B*** M*******
Date: 2023-11-11 02:35:36
Rating: 5
Comment: Thank you so much to Carlos for helping me and my wife find the perfect stone for her wedding ring she loves it so much and you gave us the best service and price you could!
Name: A***
Date: 2023-11-11 02:35:16
Rating: 5
Comment: Thank you so much to Carlos and the Kay team for helping find my perfect stone for my wedding ring. He helped us find the most affordable price for the best looking stone. Overall this Kay team has the most welcoming environment and great customer service that I’ve seen.
Name: A** D********
Date: 2023-11-10 22:49:36
Rating: 5
Comment: Carlos and Robert are awesome!
Name: T******** M*****
Date: 2023-11-10 21:45:16
Rating: 5
Comment: Great experience.Ms.Kathy and the other employees of the store were extremely helpful and made it a great shopping experience.
Name: V***** M******
Date: 2023-11-05 21:07:34
Rating: 5
Comment: Came in to do an inspection on my ring and Carlos was great help. He also ended up cleaning my jewelry and took care of by business needs very professionally!
Name: k**** C*****
Date: 2023-11-03 23:21:50
Rating: 5
Comment: Luz and Robbie were very positive and helpful. They answered all my questions and gave me all the knowledge I needed, to choose the perfect ring.
Name: J******* C*****
Date: 2023-11-02 21:10:02
Rating: 5
Comment: Marjorie was of great help, she helped me find what I needed, had the patience to help me find what I needed and would definitely recommend asking for her help. 10/10 thank you again Marjorie 😊
Name: H**** W****
Date: 2023-10-27 21:16:30
Rating: 5
Comment: Luz was extremely helpful in my purchase! I always stand by Kays and the quality of their jewelry and the associates that are there to help.
Name: L**** T***********
Date: 2023-10-22 19:53:10
Rating: 5
Comment: Very welcoming, friendly and helpful! Thank you!!!
Name: L*** S******
Date: 2023-10-16 17:50:27
Rating: 5
Comment: Alicia is so helpful and super sweet! Request her for your jewelry needs and she will take care of you! Thank you, Alicia, for your time and professionalism!
Name: R******* S********* (*****************
Date: 2023-10-12 20:09:01
Rating: 5
Comment: Robby, Adrian and Alicia are literal jewelery angels on earth my experience has been magical
Name: I**** W****
Date: 2023-10-10 22:34:22
Rating: 5
Comment: Awesome help .. great service!!!
Name: A**** T****
Date: 2023-10-07 20:42:05
Rating: 5
Comment: Came in for a cleaning and earring back replacements. Quick easy simple process, love it!!
Name: J******* V*********
Date: 2023-10-07 18:58:46
Rating: 5
Comment: Great service
Name: D****** S***********
Date: 2023-09-24 20:32:00
Rating: 5
Comment: Cat is always so wonderful! Makes us feel welcome and special every visit ❤️❤️❤️
Name: D E
Date: 2023-09-23 02:48:20
Rating: 5
Comment: I am very satisfied with my visit at Kay Jewelers! My husband and I were greeted nicely when we walked in and almost immediately received help from Luz & Robbie whom were incredible! Came in for a upgrade on my ring, they paid attention to what was catching my eye and to say the least with their great guidance and help I left with much more than I imagined and extremely happy of course. Thank you again to the team at this store for your wonderful service!
Name: G*** A*******
Date: 2023-09-17 20:15:00
Rating: 5
Comment: Robert was excellent and his assistant smelled wonderful i will be back ty very much
Name: B***** G*****
Date: 2023-09-17 18:48:04
Rating: 5
Comment: Marjorie and staff were so helpful on finding me the perfect ring! Thank you ! Getting the ring resized was so easy and fast! First class customer service.
Name: R******* W****
Date: 2023-09-16 22:46:12
Rating: 5
Comment: Amazing Service Manager went above and beyond to take care of me !
Name: Y***** M*******
Date: 2023-09-16 21:42:51
Rating: 5
Comment: Gray customers service. . Robby is a sunshine to the store
Name: M****** K***
Date: 2023-09-04 19:56:46
Rating: 5
Comment: Robbie was very helpful, professional and courteous.
Name: D**** M*****
Date: 2023-09-03 22:58:43
Rating: 5
Comment: Robbie was so helpful, patient, informative, and sweet. He made my fiancé and my experience so easy for my wedding band!
Name: s***** c********
Date: 2023-09-02 20:17:21
Rating: 5
Comment: Got me taken care of at an amazing price. Also awesome customer service. Definitely recommend.
Name: C***** W****
Date: 2023-08-30 22:27:21
Rating: 5
Comment: Amazing service! Wanted a pair of earrings and was in a time crunch! Kathryn was not only able to find the earrings but have them shipped to the store within 24 hours!!! And…..they are beautiful!!! Thank you Kathryn and Team Kays!!!❤️
Name: R***** S******
Date: 2023-08-28 00:53:02
Rating: 5
Comment: Robby was great, provided great customer service and super friendly.
Name: F** S******
Date: 2023-08-28 00:52:02
Rating: 5
Comment: Robby was amazing and super friendly.
Name: S***** L***** C*******
Date: 2023-08-26 19:30:47
Rating: 5
Comment: Excellent customer service from Carlos!
Name: j**** a******
Date: 2023-08-26 01:11:41
Rating: 5
Comment: If you want a deal on the Jewelry and great service with a smile. Come see Carlitos
Name: S**** T*****
Date: 2023-08-22 13:38:18
Rating: 5
Comment: Dont really write reviews but the wonderful staff at this kay jewlers need to be recognized. They helped me and my fiance find a ring that was within our budget. Later when we needed to return for checkups, they would call and give us reminders. The thing that really makes a difference is how they treat you. The manager is very friendly and remembered our names as soon as she saw us again Carlos that works there is pretty awesome. No joke, everytime my partner and I need to go to kay for a cleaning or questions, we always go to that location and ask for Carlos.
Name: W***** M********
Date: 2023-08-13 22:12:50
Rating: 5
Comment: Customer service was fantastic! Best customer service Ive had in a jewelry store! Margerie and Catherine were a great help, and informative.
Name: A******** L***
Date: 2023-08-12 19:30:31
Rating: 5
Comment: Excellent experience for a large dollar purchase by Cat and Marjorie. I highly recommend them.
Name: S******** P*******
Date: 2023-08-11 00:23:40
Rating: 5
Comment: It was a great experience with Marjorie and Cat.
Name: W****** M*******
Date: 2023-08-07 23:50:19
Rating: 5
Comment: Excellent service & help!
Name: K*****
Date: 2023-07-30 00:33:34
Rating: 5
Comment: I went in looking to do an exchange and luz and cat were very helpful in finding the right pieces of jewelery that I was looking for. Thank you so much for your amazing hospitality and customer service. I definitely recommend going to this Kay jewelers for any of your jewelery needs.
Name: J** L*******
Date: 2023-07-30 00:14:39
Rating: 5
Comment: Luz and Cat were extremely helpful and worked through our difficult return situation. Service is of the upmost importance to me and they epitomize the very best of everything. Thank you Luz and Cat, we will be back to work with you again.
Name: K*** B*****
Date: 2023-07-29 23:52:13
Rating: 5
Comment: Catherine was amazing! Buying engagement rings is nerve wracking and she made the whole process pleasant
Name: b***** h******
Date: 2023-07-29 22:02:20
Rating: 5
Comment: Customer service was amazing!!Catherine was the sales person that helped me with my upgrade. After choosing the perfect stone she was able to have my order ready the next day!
Name: C****** R*****
Date: 2023-07-29 21:29:18
Rating: 5
Comment: Fast and efficient, super friendly service!!!
Name: L****
Date: 2023-07-27 19:54:20
Rating: 5
Comment: Amazing Service! Ask Marjorie to assist you she is great!!
Name: B**** T*****
Date: 2023-07-21 21:01:39
Rating: 5
Comment: The salesperson are so joyful and knowledgeable of the jewelry
Name: C***
Date: 2023-07-18 23:16:22
Rating: 5
Comment: Very kind, friendly, and always great customer service
Name: M** E*** D*******
Date: 2023-07-15 21:22:02
Rating: 5
Comment: Beautiful and Perfect gift from Hubby
Name: L**** 5*
Date: 2023-07-14 20:52:01
Rating: 5
Comment: Catherine and the staff were really helpful and amazing.
Name: M**** (****** S******
Date: 2023-07-11 04:53:32
Rating: 5
Comment: I bought my fiancèe a set of princess cut diamond necklace and earrings to match with her ring. Highly recommend this store for their high quality jewelry and great customer service.
Name: M****** L**
Date: 2023-07-11 04:42:43
Rating: 5
Comment: I had an amazing experience with Kay Jewelers! The store had an impressive selection of jewelry! I was in search of a ring which will remind me of my mom and Ms. Catherine assisted me and took the time to understand my preferences and budget, offering guidance and great recommendations! It was a diamond tiara contour ring and I am in love with it! I also had my engagement ring modified and Ms. Catherine made the service smooth and quick! The outcome of my ring was phenomenal. I also love that they offer (one time purchase) lifetime protection plan so I am worry-free and have peace of mind. I highly recommend Kay Jewelers to anyone in search of beautiful jewelry and excellent service!
Name: E**** C*****
Date: 2023-07-07 02:23:12
Rating: 5
Comment: Love the service. Cat is the best at customer service!!
Name: C**** M*****
Date: 2023-07-04 23:46:52
Rating: 5
Comment: Carlos was extremely helpful and a delight to work with! All of the staff was friendly and prompt to offer assistance.
Name: J**** H********
Date: 2023-07-04 02:19:37
Rating: 5
Comment: I bought my jewelry for my wife and I here at Kays. We bought The Leo First Light wedding ring and band from Cat and she went above and beyond to make sure we got a great deal. We are both very happy with our purchase and very thankful for their great customer service!
Name: C******** S********
Date: 2023-06-27 02:30:02
Rating: 5
Comment: Love!!!! Great communication and prompt service. My fiancé got my engagement ring and enhancer which is absolutely beautiful. And that’s not the best of it. My fiancé was on deployment when I purchased his band so I couldn’t get it sized til he came back around Father’s Day. We were leaving town for our wedding 6 days later and needed it back before flying out. Carlos and Katt were on top of it!!!! They stayed in comms with us and got the ring sized and back in my hands within 5 days. I can’t explain how much we appreciate the great service at KAY plaza Bonita. Will always come here for our jewelry needs.
Name: L**** K*******
Date: 2023-06-26 19:06:41
Rating: 5
Comment: Excellent customer service! Would give 10 stars if u could!!
Name: A** A*******
Date: 2023-06-24 22:06:25
Rating: 5
Comment: I recommend Kay in Westfield Plaza Bonita, they are so helpful and good service. I came to trade-in my ring and Carlos was super helpful and even suggested some ring designs. Now I got myself a beautiful ring.
Name: L** K****
Date: 2023-06-21 00:42:35
Rating: 5
Comment: Team is amazing ❤️
Name: L******** A*****
Date: 2023-06-06 23:27:07
Rating: 5
Comment: I am rating this review for customer service. Sadly, did nit maje a purchase today. Walked into the store and almost left with some new diamonds. But appreciate the exceptional and most friendliest client support from Carlos. He went above and beyond for all my interests.
Name: E*** Q*******
Date: 2023-05-27 19:18:57
Rating: 5
Comment: Luz did a terrific job helping us! Satisfied with her service!
Name: C***
Date: 2023-05-15 02:32:01
Rating: 4
Comment: Today my wife and i went to this jewelry store. And the sellers were very nice to us.
Name: H*** M********
Date: 2023-05-07 04:07:05
Rating: 5
Comment: Have had the best experience working with this location. Carlos is the best!
Name: C******* B**** Q*****
Date: 2023-05-06 22:08:17
Rating: 5
Comment: All the staff here are verg welcoming. Kath is so helpful!
Name: N****** K*** Q*****
Date: 2023-05-06 22:04:50
Rating: 5
Comment: We love this location even tho we live 40mins away. I recommend this location all the staff are so friendly and welcoming. Carlos and Kath thank you for your good customer service ☺️
Name: A****** F*****
Date: 2023-05-06 21:19:23
Rating: 5
Comment: Kat and Marjorie were great, excellent customer service! Highly recommend!
Name: N*** F****
Date: 2023-05-06 03:38:00
Rating: 5
Comment: Katie helped me find a perfect enhancer for my ring ! She was so sweet and her customer service was amazing !
Name: i***** q*******
Date: 2023-05-02 02:29:27
Rating: 5
Comment: I was helped by cat, amazing customer service, great sales men, not pushy ! Helped me adjust my new expensive watch to fit ! Kevin jewelers didn’t even bother helping me and when I asked they said no, even tho I bought the same one over there ! Definitely coming back here with cat !
Name: S****** C***
Date: 2023-05-02 00:54:01
Rating: 5
Comment: This store has amazing employees. I had merchandise that wasn’t from here and they went above and beyond to help me. The merchandise was from the store upstairs and we took our business to Kay’s!
Name: A** C****
Date: 2023-04-30 22:56:10
Rating: 5
Comment: Katie & Luz were amazing. Second store we went and 3rd jewelerwe saw at the mall ovar all. Luz greeted us and had Katie assist with my fiance and I looking for our wedding bands. Both were kind an attentative. In the end we were happy with our decision in our purchase and the help we got. Will only do business with Kay Jewlers and that is mostly because of Luz and Katie
Name: A**** D*****
Date: 2023-04-30 22:18:55
Rating: 5
Comment: I came into kay jewlers to help my sister and her fiance look at rings. Luz had complemeted my wedding ring and I mentioned the fact that I havent been able to take it off in years because I had put on weight and havent been able to lose it. She was very concerned and told me my ring was covered under warranty and they could resize for me and she did it right there on the spot. I have been so uncomfortable for years and nervous to have my ring cut but she gave me such reassurance and made me feel so safe to do so. While Luz took the time to help me in such an incredible way, her associate Katie stepped in and assisted my sister and her fiance to help them find the most perfect wedding bands. I will always bring my business to Kay Jewlers and always make sure to recommend them to others. The level of customer service, quality, price and warranty is the best hands down! Thank you so much Luz and Katie for your excellent customer service and knowledge.
Name: C****** M*****
Date: 2023-04-28 23:58:21
Rating: 5
Comment: Carlos was very kind, he quickly helped me out with a ring polish and did a fantastic job! I really appreciate his work thank you!
Name: P****** H******* �**********
Date: 2023-04-28 21:15:55
Rating: 5
Comment: The best jewelry store since 1916
Name: A***** O*****
Date: 2023-04-22 21:11:36
Rating: 5
Comment: Carlos has been a great help, thank you so much for helping us get my ideal ring..
Name: M***** B******
Date: 2023-04-22 20:01:52
Rating: 5
Comment: Carlos was very helpful well dressed awsome customer service
Name: J***** S*****
Date: 2023-04-22 00:32:36
Rating: 5
Comment: All of the Kay Jewlers’ members were absolutely amazing! They were all so sweet, helpful, and really showed that they cared about my wife and I! We appreciate them so much!
Name: B***** R***
Date: 2023-04-22 00:29:38
Rating: 5
Comment: Lovely store, fast and friendly people! Theyre all very informative and will help you with any jewelry needs!
Name: L** C********
Date: 2023-04-19 23:52:27
Rating: 5
Comment: Absolutely astounding service! Will come back again!
Name: V******* B****************
Date: 2023-04-19 23:52:20
Rating: 5
Comment: Amazing Service!
Name: A*** H********
Date: 2023-04-18 01:38:01
Rating: 5
Comment: Great customer service and very helpful and knowledgeable technicianThank you Lyn and Kat.
Name: D***** M*****
Date: 2023-04-17 22:27:03
Rating: 5
Comment: Cat was the best
Name: A****** C*****
Date: 2023-04-07 17:57:39
Rating: 5
Comment: Wonderful attention Alicia awsome Thank you
Name: A***** R******
Date: 2023-04-04 03:02:42
Rating: 5
Comment: Kat was such a huge help to my significant other and finding me the most beautiful silver necklace. Katie had great customer service and even cleaned my jewelry while we shopped for more! Both very knowledgeable and helpful! 10/10 recommend !
Name: A*** F*****
Date: 2023-04-04 03:00:45
Rating: 5
Comment: Came in at plaza Bonita KAY needing help looking for a necklace for my wife, Cat was the greatest help she was super knowledgeable and understood how to help a non jewelry inclined husband.
Name: A*** T******
Date: 2023-04-03 20:33:04
Rating: 5
Comment: This store definitely deserves a 5 star! Ive been here many times and the staff are always so nice and helpful. Love this place! Love the staff and the service they provide. Kat helped me out with my engagement ring and got me the ring I really wanted. She went out of her way to help me out. She also made sure I can reach her through phone or messages and kept in contact regarding my ring. she is the best! Very professional and down to earth.
Name: A******* P****
Date: 2023-03-28 03:53:43
Rating: 5
Comment: All of the employees that I have dealt with the times I visited the store were great. They went above and beyond their expectations. They were very nice, professional, and helpful.
Name: R***** R****
Date: 2023-03-19 22:55:33
Rating: 5
Comment: Katie was great! She really took her time with us to make sure we got exactly what we were looking for. She was warm, patient, and we are so grateful for the experience she gave us. Thanks Katie!
Name: J**** G***** (*******
Date: 2023-03-19 20:44:27
Rating: 5
Comment: Wonderful experience. I got what I wanted. And they were really helpful
Name: A******* C******
Date: 2023-03-19 20:21:55
Rating: 5
Comment: I came here undicided and scared..but Luz a signal of God and helped me feel better and make the right decision. Amazing staff and happy with the service provided. Thank you
Name: M****** N*******
Date: 2023-03-15 20:58:12
Rating: 5
Comment: Very fast and efficient
Name: V****** C*******
Date: 2023-03-12 20:38:19
Rating: 5
Comment: Catherine was amazing and she helped me and my fiancé out with so much respect. Definitely coming back.
Name: F***** G*****
Date: 2023-03-12 00:29:33
Rating: 5
Comment: Excellent customer service, and very friendly.
Name: A******* E**
Date: 2023-03-05 21:58:32
Rating: 5
Comment: I was very hesitant in visiting again Kay Jewelers after an unpleasant experience at Fashion Valley K.J.Mrs. Catherine and Mr. Carlos at K.J. Plaza Bonita made my experience at this location excellent!Great customer service and attentive to my needs!I will definitely be returning to see them both for future purchases. Thank you!!
Name: G*** E**
Date: 2023-03-05 21:55:35
Rating: 5
Comment: Catherine and Carlos provided exceptional customer service. They were patient, understanding and very knowledgeable. Will definitely visit them again!
Name: M******* F**
Date: 2023-03-01 21:37:48
Rating: 5
Comment: Luz and Kat are amazing! They are always so helpful and give great recommendations. The whole team are so nice as well!
Name: N******
Date: 2023-02-25 03:34:40
Rating: 5
Comment: Love Kat, she is the greatest, top tier costumer service, very personable I felt like she know me my whole entire life. I told her my name once about a year ago she still remembers me and my wife. I recommend this store 💪🏾
Name: A***** M*******
Date: 2022-12-17 23:06:49
Rating: 5
Comment: Was looking for a gift for my husband & Isabela was a great help! Amazing customer service, definitely recommend.
Name: s******* S******
Date: 2022-09-22 15:16:28
Rating: 5
Comment: I want to say that I had the best experience with working with Kat, Carlos and Ann at this Kay’s. My husband and I worked with them to get my custom wedding ring and they went above and beyond to help make that happen! They are truely remarkable to work with and know that we are in good hands when it comes to buying jewelry and the whole process that comes after!! Definitely 100% would recommend coming to them for all your jewelry needs!
Name: J J********
Date: 2022-07-18 17:51:19
Rating: 5
Comment: Friendly staff. Very understanding and helpful.
Name: D**** S******
Date: 2022-07-18 17:17:42
Rating: 5
Comment: I’ve read a few of the older reviews for this Kay’s store in Westfield Bonita Mall, and I think it is worth mentioning this location is under new, stellar leadership which changed my view of Kays!In November 2021, my wife’s diamond somehow dislodged from its setting. Having recovered the diamond and faithfully followed the protection plan requirements for 15 years, my wife, ventured into the Westfield Mall Bonita store to have the ring fixed. After receiving a call that the ring was ready for pick up, she arrived to find a note in the system that her engagement ring was not able to be fixed and the manager was not available. The manager, Catherine Boyd, later called saying the setting was the incorrect setting for the size diamond in the ring and our only options were to have the entire ring re-built (the style was no longer offered) or, more excitingly, come in and pick out a whole new ring. My wife and I love this ring; choosing a different setting was not part of our shared history. After explaining to Cat that the ring originally came to me bent and imperfect because the setting was the incorrect size, AND since another store had the ring rebuilt to the correct size this would ultimately be the third time we have had a major flaw in the structure of the ring. Prior to my interaction with Cat, I had spent a decade and a half avoiding Kays because of this original experience.This all was complicated by our impending move from San Diego to Omaha, NE, another military move to be executed Feb of 2022.Under these strained circumstances I first spoke with Catherine Boyd. I told her the entire sordid Kay’s story which I truncated above. Cat immediately recognized the situation and personally begin to oversee the rebuild of my wife’s engagement ring. Cat provided my wife with her personal cell phone with a promise to update her on the ring’s progress. Upon its completion, she would have it mailed to her Bonita store first so that, when released from Kay’s hands to arrival in ours, she could control the process with someone who was familiar with the situation. Cat followed up on all her promises. For 6 months, we received periodic updates (and pictures!) of our ring’s progress through the rebuild stage, from molding to finished product. More importantly, for 6 months, we knew we were not forgotten. Just before Mother’s Day 2022 we received our ring. Catherine Boyd’s customer service and caring stand out in the top 3 of my experiences over the thousands of interactions I’ve had as an adult.When I saw the ring after the months of rebuild, I was immediately transported back 15 years and realized I would choose this exact same ring all over again. Cat intuitively understands what I have come to realize during this experience- that in Kay’s bridal set displays you do not sell jewelry, you sell stories. That ring is the story of my wife and I and represents the best I could do for her when we were young and life was simple. No other setting, no matter how new or bigger or what a great deal it would be, could shine back our story to us the way this one has for 15 years and will for years to come. With no expectation for more business or an upsell, Cat spent 6 months correcting someone else’s mistake and exceeding my expectations. She single-handedly cast Kay’s in a different light for my family and it is my intention to call her store whenever I am in the market for jewelry, wherever I may live. I would encourage everyone to do the same if they want an experience that is more than a simple transaction and celebrates the humanity behind jewelry.
Name: k****** b***
Date: 2022-05-13 18:04:37
Rating: 5
Comment: Great place to pick up jewelry for your loved ones, perfect customer service!
Name: J**** S** M***** (****
Date: 2022-03-08 04:10:23
Rating: 5
Comment: These guys have great service; I had my ring resized. defenetly will come back
Name: V****** H****
Date: 2022-01-10 00:11:16
Rating: 5
Comment: You will NOT regret purchasing from here, also you WILL BE taken care of. The staff here is so amazing and extremely helpful. Anna is such a sweetie and will make sure you get what you want! I am excited to be a part of the Kay family! I would recommend everyone here. They also have great financing! Give them a shot!
Name: M** C*****
Date: 2022-01-05 16:17:20
Rating: 5
Comment: Great staff ...always so friendly
Name: P**** S***** P**** R********
Date: 2021-11-18 18:37:27
Rating: 5
Comment: They are the best and their quality is excellent! Thank you.
Name: m***** m*****
Date: 2021-03-10 04:42:47
Rating: 5
Comment: Great service
Name: P***
Date: 2021-03-06 23:02:42
Rating: 5
Comment: Purchased online and picked up the next day. Very little wait time but Im chalking it up to Covid-19.
Name: R****** G*******
Date: 2021-02-07 00:59:22
Rating: 5
Comment: Excelnt satisfied customer
Name: E**** C*******
Date: 2020-11-08 06:28:06
Rating: 5
Comment: The best customer service ever! I went to get la right resized and they did it quickly and cheap.
Name: M**** J********
Date: 2020-07-07 06:35:01
Rating: 5
Comment: Happy I when to Kay the lady that helped me she really helped me I got a great deal and her customer service was amazing do recommend this location cause they do work with u did try another place in same mall no match will be back
Name: N**** J******
Date: 2020-01-28 18:27:16
Rating: 5
Comment: Awesome!
Name: O*** C******
Date: 2019-05-04 01:57:31
Rating: 5
Comment: Excellent customer service and many more to buy
Name: G***** O*****
Date: 2019-03-16 21:41:05
Rating: 5
Comment: Mini is an Excellent associate who can assist you in finding the correct item for your needs. She is Professional, Knowledgeable and easy to work with.JARED Jewelry is the Place
Name: C J******
Date: 2019-02-16 18:51:42
Rating: 5
Comment: Great customer service and knowledgeable
Name: L**** B****
Date: 2019-02-08 00:54:16
Rating: 5
Comment: Thanks candy for helping me!😀
Name: L**** M*****
Date: 2018-11-28 02:21:16
Rating: 5
Comment: Coming here after a long day of work I was tired and cranky. After dealing with the manager Lindsay and her polite staff, my mood was lifted from their kindness. Great folks to do business with
Name: L****** S****
Date: 2018-11-14 22:24:37
Rating: 5
Comment: Always great service, always kind! They have answers to every questions. Love this location!
Name: M*** A*****
Date: 2017-11-03 03:06:53
Rating: 5
Comment: I purchased a mid price BULOVA watch from Kay jewelers a lil while ago and had to take it in for a new battery.Honestly ANNA gave us the best customer service possible and always called us with updates and sounded happy to talk to usThis was the second Kay jewelers we tried .The first Kay jewelers in mission valley was SOO terrible that we took the watches back from the lady and said no way.Even thou ANNA didnt make a sale by taking our watches for service she is extremely professional and courteous to us that now we feel comfortable making large purchases because we know she will take good care of us in the future .Thank you Kay jewelers and ANNA at plaza bonita mall.
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Name: Y****** R***
Date: 2023-12-12 21:21:23
Rating: 5
Comment: I absolutely loved the customer service at this location. Mary Carmen was the one who immediately attended me and I absolutely loved her. She gave me suggestions, was super patient with me, and never came off too pushy as some sellers can come off.