KAY Jewelers

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Name: D****** P****
Date: 2023-12-06 03:49:26
Rating: 5
Comment: Thank you, Lucie! You were not only kind and knowledgeable but you took your time to make sure we got the perfect ring for our special day. I’m coming back for more.

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Name: T**** C*****
Date: 2023-12-05 23:38:02
Rating: 5
Comment: Lucy was very helpful!

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Name: S**** B******
Date: 2023-12-05 04:10:39
Rating: 5
Comment: Grace was beyond helpful and hooked it up! Come to KAY!

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Name: S******* D***
Date: 2023-12-03 00:14:05
Rating: 5
Comment: Amazing customer service from grace. She was a huge help.

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Name: D****** M*****
Date: 2023-12-03 00:14:01
Rating: 5
Comment: Grace was amazing. Helped me pick out the perfect gift.

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Name: M*** A****
Date: 2023-12-02 19:13:59
Rating: 5
Comment: Grace and Lucie were very kind and helpful, took their time to help us with all our questions and pondering on what to buy. They offered to clean our jewelry without our asking and even helped me look at my wife’s previous diamond in the microscope. Ask for them when you go and they will help you make the right choice!

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Name: J**** F*******
Date: 2023-12-02 00:19:38
Rating: 5
Comment: No matter how far I drive, but great customer service is the Best at this location and very helpful and caring and will always recognize Gabby for helping us in everything we needed and thank you for Manager Robert for great staffing they have in store, Mahalo for service

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Name: J***** R****
Date: 2023-11-27 23:44:50
Rating: 5
Comment: Ana is amazing! Very professional and knowledgeable. I definitely felt comfortable shopping beyond what I was going to buy. Shes the best.

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Name: T****** R****
Date: 2023-11-27 23:44:23
Rating: 5
Comment: Anna was awesome. Took such good care of my husband and I for our Anniversary. It was truly a pleasure. I would recommend this location just because she was here!

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Name: D****** �******
Date: 2023-11-25 02:17:27
Rating: 5
Comment: Super nice miss Grace excellent service

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Name: A*****
Date: 2023-11-24 23:35:21
Rating: 5
Comment: Grace was the best ♥️ Great experience

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Name: E*** S*****
Date: 2023-11-24 18:46:38
Rating: 5
Comment: Grace is the go to. Very smooth. Very kind

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Name: A****** A******
Date: 2023-11-22 03:46:47
Rating: 5
Comment: Ana Laura and Grace were fantastic!

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Name: L****** D*** C***
Date: 2023-11-20 08:13:46
Rating: 5
Comment: Where do I begin? Robert and his staff have been nothing but absolutely amazing!!! If your looking for a place thats down to earth, friendly and honest with the best prices then Kays Fashion Valley is your must go to! They greet you as soon as you walk in with a smile and hello. Always happy to help and the best part is they are never pushy... they take their time and never rush you to hurry up and buy now (which is very important! Trust me...Id have told my husband Ooh Nooo we dont and run out the door lol) they remember you here. You are not just another customer. My husband and I are more than satisfied with the exceptional customer service that Robert, Lucy, Grace and the rest of the staff have shown us. They treat us like family which we love as were very family oriented, so that itself was a huge plus. KAYS FASHION VALLEY is the only place we are getting our jewelry from. We highly recommend Robert and his team and if youve made it this far in my post then go in as soon as you can and say Leilani and Victor said Hi and we sent you! You wont leave disappointed 😊

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Name: V***** F*****
Date: 2023-11-20 01:26:27
Rating: 5
Comment: Just wanna send a big shout out to Robert & Grace at Kay jewelers inside of Fashion Valley Mall for the big help on our wedding ring purchases. My wife and I love how helpful they truly are. We got exactly what we were looking for and we couldn’t be more thrilled. I highly recommend any new or old customers that are searching to come visit. We promise they won’t let you walk out unsatisfied. Thank you so much Robert and Grace for all the help and love you’ve given us.

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Name: K***** V***
Date: 2023-11-15 23:34:59
Rating: 5
Comment: Ana Laura is amazing! Super friendly and helped us find the best ring for my husband and we got it during a great time! Early Black Friday sale!!

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Name: K***** M****
Date: 2023-11-15 23:14:06
Rating: 5
Comment: Ana Laura was a delight & took care of my wife & I for the our 10 year wedding anniversary. HIGHLY RECOMMEND using her service if you come to Kays

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Name: A** V*********
Date: 2023-11-09 19:38:17
Rating: 5
Comment: Very nice. Very helpful and very patient. Thank you. Lucie

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Name: N******* B******
Date: 2023-11-08 23:58:21
Rating: 5
Comment: Ana Laura was amazing in giving me the full breakdown in how gold appreciates and the. Her customer service was unlike any other. Definitely recommend if your trying to get your next piece of jewellery

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Name: M***** G****
Date: 2023-11-03 16:10:52
Rating: 5
Comment: Daniel, our salesperson at the Fashion Valley, Ca. store was very professional & helpful. He mounted my ring on a rod that rotated & showed us the problem with the prongs holding the diamond in place. I would highly recommend him to anyone that has any questions with their jewelry.

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Name: B***** P*******
Date: 2023-10-29 21:42:35
Rating: 5
Comment: Grace was wonderful and so helpful picking out our wedding bands :) go grateful!

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Name: A****** G*******
Date: 2023-10-29 21:40:58
Rating: 5
Comment: Had such a great purchasing experience with Grace, she was very knowledgeable and helpful

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Name: Y*** Z****
Date: 2023-10-26 22:36:00
Rating: 5
Comment: Love it there! Get the lifetime warranty for the jewelry! It’s worth it. Thanks Lucy!

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Name: E*** M*******
Date: 2023-10-24 18:28:29
Rating: 5
Comment: Lucie was very helpful and nice, would come again.

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Name: B**** B********
Date: 2023-10-21 23:06:28
Rating: 5
Comment: Lucy, excellent service! and beautiful

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Name: B****** M******
Date: 2023-10-15 00:31:58
Rating: 5
Comment: Ana and Lucy were so helpful and kind! My girlfriend really get comfortable looking for and choosing her jewelry!

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Name: N***** G*****
Date: 2023-10-15 00:31:50
Rating: 5
Comment: Such good service and were very helpful!! Thanks to Ana and Lucie I was able to find the perfect engagement ring!! ☺️💖

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Name: R*** L****
Date: 2023-10-11 00:49:50
Rating: 5
Comment: Ana helped me find my wedding band back in March, and when I came to bring it in for inspection last month, she was there to help me. My ring had to be serviced due to missing stones. While it was being serviced, Ana let me know that there would be a charge for the service, because I had just missed the inspection window. I agreed since I just wanted my ring repaired. When I came in to pick up my ring, she told me that she would not be charging me for the service and that they gave me a new ring. I was lost for words. My husband and I are beyond grateful. Ana has excellent customer service, and I’ll be stopping by again in the future to purchase with her.

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Name: V******* W*
Date: 2023-09-30 19:38:26
Rating: 5
Comment: Ana was super helpful throughout my entire shopping experience. Her friendly and cheerful demeanor made shopping there a great time.

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Name: T*** M*******
Date: 2023-09-26 21:08:33
Rating: 5
Comment: Ana is absolutely amazing. We will be seeing her in the future as well as recommending friends and family to her! Thank you Ana

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Name: J****** D******
Date: 2023-09-22 19:34:41
Rating: 5
Comment: Anna was amazing! She made the diamond trade in process very easy and I was able to get what I wanted and more. She did an amazing job with my ear piercing. Barely felt anything and was quick.

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Name: S**** J******
Date: 2023-09-17 19:34:34
Rating: 5
Comment: Ana, did a great job of helping find a necklace for my husband 10/10.

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Name: J****** C*******
Date: 2023-09-17 02:01:11
Rating: 5
Comment: Lucie was amazing and went above and beyond when we came in.

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Name: D**** K*******
Date: 2023-09-16 00:59:32
Rating: 5
Comment: Lucie was great at helping me find the perfect ring and even helped me pick a new band. She is the best person at her job and truly helpful.

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Name: P*** G******
Date: 2023-09-13 00:06:06
Rating: 5
Comment: Today I bought my first ever watch! It’s a beautiful citizen with leather strap and blue grey and gold colors on the head. I am so thankful to yisenia for helping me pick it out. Her recommendations and charisma were much appreciated.

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Name: E**** H***
Date: 2023-09-11 00:54:15
Rating: 5
Comment: Ana and Lucie were absolutely AMAZING. They helped me find the perfect engagement ring and had it resized on very short notice. Excellent customer service!!!

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Name: l*** p*****
Date: 2023-09-06 21:59:21
Rating: 5
Comment: Great guy named Robert Douglas! Took the time to go over every question we had!Great service.

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Name: A**** G*****
Date: 2023-08-26 21:20:32
Rating: 5
Comment: Five stars! We had a wonderful experience working with Daniel. We told him our vision of how we wanted our engagement stone reset and he made it happen. It was an easy experience, all through which he was very patient and understanding. He gave great suggestions and is very knowledgeable. We tried working with Kay’s in Mission Valley and had a one star experience. Leave it to Daniel to restore the Kay reputation for us. We will definitely be going back to Daniel for all future jewelry needs.

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Name: B** �**** D**** F****
Date: 2023-08-13 21:06:33
Rating: 5
Comment: Great experience and Lucy was an awesome help with assisting us. She was able to verify our warranty and get us set up for our rings to be fixed.

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Name: K**** H*******
Date: 2023-08-11 00:35:04
Rating: 5
Comment: Lucie was great! And very patient with me as I searched for the right ring and right size!

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Name: T***** L**
Date: 2023-08-08 01:58:26
Rating: 5
Comment: Ana. The girl with the coolest anime tattoos helped me get my wifes wedding band in a rush. She called the jeweler and got it rushed ordered, resized just for me in a few days. 10/10

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Name: c*** s****
Date: 2023-08-04 22:43:25
Rating: 5
Comment: Lucie was amazing! If you are going to kays fashion valley ask for her!

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Name: T***** B********
Date: 2023-08-04 02:13:36
Rating: 5
Comment: Ana was very helpful. She helped me get everything I came for. Will definitely be returning.

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Name: A****** P***
Date: 2023-07-30 21:14:50
Rating: 5
Comment: Grace was super helpful outstanding customer service!

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Name: N****** D****
Date: 2023-07-30 20:45:31
Rating: 5
Comment: Anna had great customer service upon entering the store. Was very welcoming, kind, and helpful.

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Name: K** A*******
Date: 2023-07-27 01:38:38
Rating: 5
Comment: Great and friendly service! Thank you Robert and Grace for being super attentive, helpful, straightforward!

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Name: B***** w*****
Date: 2023-07-27 01:38:20
Rating: 5
Comment: Robert and Grace were super helpful and things were easy! In and out in 5 minutes

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Name: l****** s****
Date: 2023-07-24 01:05:57
Rating: 5
Comment: Came in to just look around and because of the great service from Ana, Robert, & Yesenia we walked out with everything we wanted. They were very helpful and patient with us which we gratefully appreciated and definitely made this store our preferred Kay’s to go to from now on.

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Name: H**** R****
Date: 2023-07-24 00:03:01
Rating: 5
Comment: Great experience here with Grace !

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Name: c***** a*******
Date: 2023-07-23 23:39:03
Rating: 5
Comment: Very friendly and welcoming to the store and knew of all the deals they were having that day. Thank you Ana for helping me find a gift for my boyfriend

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Name: k***** f********
Date: 2023-07-23 21:31:07
Rating: 5
Comment: Great customer service and thanks to Ann for the help

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Name: c***** E******
Date: 2023-07-23 01:05:20
Rating: 5
Comment: Ana Did so Awsome Helped Me Pick Thee Ring

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Name: R**** O****
Date: 2023-07-22 19:14:18
Rating: 5
Comment: Great service!

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Name: F******* d* l* T****
Date: 2023-07-21 23:09:16
Rating: 5
Comment: Great customer service! Very attentive to our needs, accommodated our tastes, and made very helpful suggestions! Would absolutely come shop here again; ask for Lucie Dominguez: very kind and helpful! :)

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Name: C****** R***
Date: 2023-07-18 22:02:35
Rating: 5
Comment: Daniel and the team made my day when a repair timeline wasn’t going to work for me. They coordinated with local stores to get me what I needed on my timeline. 10/10

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Name: B***********
Date: 2023-07-05 22:36:03
Rating: 5
Comment: Lucy and Robert were super amazing in assisting me with my ring :)

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Name: J**** W*****
Date: 2023-07-03 20:46:39
Rating: 5
Comment: Lucie was fantastic! 100% recommended!

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Name: E**** M*****
Date: 2023-06-13 01:03:08
Rating: 5
Comment: Robert is absolutely amazing! He is very knowledgeable and takes the time to explain things in a way that’s easy to understand. Ask for Robert during your next visit

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Name: H****** A********
Date: 2023-06-01 23:09:36
Rating: 5
Comment: Melke was great help and very nice!

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Name: H****** V*****
Date: 2023-05-14 19:12:17
Rating: 5
Comment: Great service and big shout out to Grace who was wonderful! I highly recommend this place!

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Name: C****** E**********
Date: 2023-05-14 03:08:19
Rating: 5
Comment: LUCY and ANA were so professional and patient helping myself and my husband to be. We were a bit of a difficult customers trying to find the perfect wedding band but they helped us with positive attitude! Thank you Lucy and Ana!!!

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Name: A** G******* D*****
Date: 2023-05-14 03:08:08
Rating: 5
Comment: Ana and Lucie helped us today. We came back to pick my wife to be ring and Ana stayed after it was closing time to find the ring and help us. Thank you so much! Getting married in 2 days and they helped a ton!

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Name: E**** H********
Date: 2023-04-29 22:03:12
Rating: 5
Comment: Amazing Experience! Robert was exceptional when it came to our in store experience. Above andbeyond Service while dealing with our Jewelry shopping experience. Knowledgeable and Experienced in his Realm of Profession. His Expertise and Service is 10-10!. Thanks again Robert.

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Name: j**** f******
Date: 2023-04-12 22:23:47
Rating: 5
Comment: Robert Douglas was great

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Name: M**** H******
Date: 2023-03-24 01:21:46
Rating: 5
Comment: Brittany was very helpful finding the perfect gift for my daughters golden birthday!!! She was so personable and sweet. She made me feel very comfortable and even helped me get a credit line set up. Thank you soooo much

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Name: K**** E*****
Date: 2023-03-18 15:42:19
Rating: 5
Comment: Daniel went above and beyond and put a new battery and a watch that I bought years ago from Kay jewelers. I really appreciated him making sure my links to my beautiful watch were all enclosed correctly. Thank you Daniel for your services.

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Name: D**** O****
Date: 2023-03-13 23:11:46
Rating: 5
Comment: Robert is always ready to help . HE is really good at his job hands down . If he is not there ana is the to go person . This store has good prices and always they happy to help customers 😊

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Name: D** T*****
Date: 2022-10-03 19:51:42
Rating: 5
Comment: I’ve never been a fan of big box store jewelry places but I gotta say these gals are awesome.Because of Lucy and grace I plan on coming here for all future jewelry needs. I drive 30 minutes just to come to this location rather than 10 minutes to the plaza location. I live in PR which Makes it difficult to get my ring cleaned or repaired but this location always wakes it happen even though the other locations say they have a 2 week wait. I also never buy warranties but I’m glad grace sold me on it. Could not be happier with the quality of service here and will definitely recommend them every chance I get!

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Name: K******* B*****
Date: 2022-06-28 18:57:58
Rating: 5
Comment: Ive had issues at the Kays in Mission Valley so coming to the Fashion Valley location was a breathe of fresh air. Everytime I would come in for my ring inspection there were some kind of issues at Mission Valley and Id get stuck forever.This past Sunday I stopped by the Fashion Valley location and was helped by Robbie. He was AMAZING!! So quick and efficient, very friendly and just a wonderful experience! Even my husband joked and said that was the fastest and easiest experience we had at Kays. Robbie is the best and I hope to see him at all my future visits. Thank you so much Robbie!!!

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Name: K**** H******** (********
Date: 2022-05-13 23:46:59
Rating: 5
Comment: As soon as I walked in, Robbie was as super helpful! He had a very chipper and positive attitude and helped me get the necklace I wanted super quickly! I was in and out! Thank you so much Robbie!

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Name: F******** A*******
Date: 2022-03-13 06:36:31
Rating: 5
Comment: I bought my wife a few presents, employee here helped me alot, thank you for helping me do a great choice

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Name: A** x***
Date: 2021-04-01 20:37:43
Rating: 5
Comment: AMAZING customer service and communication! We had THE best experience with this store, my fiance and I left confident and happy. We personally worked with Robert (store manager), Ana and Cat on several occasions in person, on the phone and emails. Ana was the first person to greet us when we walked in the door. She was kind and never pushy. Cat sat down with us to educate on diamond cut, clarity and compared several diamonds before choosing THE one. She also kept in touch with me throughout the entire process, giving me updates and making sure my ring was ready before I drive out there. Such a great team and I cant wait to pick up my ring! (we live 2 hrs away).

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Name: W** R***** R*****
Date: 2021-03-29 21:17:11
Rating: 5
Comment: Cat (aka Catherine) was OH so helpful in buying a new ring for my wife, and the price online was $500 MORE than the price that Cat managed to give us at her Fashion Valley store :)

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Name: S******* G*****
Date: 2021-03-26 23:28:00
Rating: 5
Comment: Have been looking all over for a ring that wasn’t online or in a nearby store. Went to this location and met Savannah and she was the absolute best!!! Have never met anyone more happy and eager to help me out. Will definitely be coming here for future purchases just for her help.

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Name: l**** e******
Date: 2021-03-22 18:05:59
Rating: 5
Comment: My mothers birthday was this weekend and she loves yellow gold! However, because she owns many pieces it is hard to decide what else to get her. Catherine was the person that helped and oh my ! I am so pleased with my purchase. Even though it was busy, she truly gave me 100 % dedication. Definitely recommending this place to my family and friends !

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Name: A**
Date: 2020-02-20 19:56:53
Rating: 5
Comment: I had to make a return, and Robert made the process simple and quick without a second thought. Really appreciate such great customer service!

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Name: K***** R*****
Date: 2019-05-16 21:49:42
Rating: 5
Comment: Elizabeth was super helpful. She went above and beyond to help us!

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Name: F**** L****
Date: 2019-05-11 03:15:56
Rating: 5
Comment: I was helped by Lauren (might be Laura) and she was refreshing. She was pushy and was also honest. She was also not a robot lol that was a definite positive! Dont waste your time. Just ask for Lauren.

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Name: D**** p******
Date: 2019-02-12 04:07:01
Rating: 5
Comment: Extremely friendly service. Warm smiles and exceptional service

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Name: J**** M*********
Date: 2018-12-15 18:29:55
Rating: 5
Comment: Robert and the team did a great job here. Informative and welcoming. Good selection and quick turnaround time to get work done. I’d recommend this place to anyone looking for some friendly jewelry shopping in a store with a good selection of items.

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Name: M******* B***
Date: 2018-11-17 00:50:44
Rating: 5
Comment: I highly recommend coming to this Kay Jewelers over the one at Mission Valley mall. Despite living much closer to the Mission Valley store, I prefer going to the Fashion Valley store, because the Fashion Valley sales associates, especially Michael, are way more professional and friendly. I can go to the Fashion Valley store and Michael (& the other sales associates) are respectful and give me equal attention regardless if I am shopping alone or with my husband or if I am in my professional work clothes or in casual clothes. Michael (hes the tall, softspoken, humble guy) is extremely helpful when shopping for new jewelry or getting my jewelry cleaned or fixed. Lets just say, he knows his jewelry, which makes your shopping experience great! I typically get an email about my jewelry arriving and Michael calls me, too, which I appreciate (he has even called before I get the email). Another thing I LOVE about the Fashion Valley store (or maybe its Michael going out of his way to get my jewelry back to me ASAP) is that my jewelry arrives several days before the estimated date and I get notified as soon as it arrives. Last, as a parent who has to do most (all?) shopping with my kids, I appreciate Michael (& the other associates) making the shopping experience less stressful and interacting with my kids to keep them entertained while we are in the store.

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Name: M*** O*****
Date: 2018-08-24 23:45:05
Rating: 5
Comment: Just fine

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Name: M*** C*****
Date: 2018-06-04 20:47:01
Rating: 5
Comment: I highly recommend Kay Jewelers! I purchased a superior quality watch from them more than 15 years ago and they continue to clean and service the watch, including battery replacement absolutely free. It is rare to find a business that stands behind their customers better than Kay Jewelers!

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Name: A***** F***
Date: 2017-12-17 20:18:37
Rating: 5
Comment: I cannot say enough good things about the people at this store. Robert was amazing at getting my ring replaced just in time for the holidays. I have never felt so taken care of before. Lucy championed to get my replacement ring resized almost immediately. They have truly made me holidays complete. Everyone in that store is so helpful and kind. David was great as well. Thank you so very much.

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Name: g*** w****
Date: 2017-03-26 04:09:03
Rating: 5
Comment: Lucie Q. Is the shiz! Go see her for the perfect ring for the woman of your dreams.

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Name: T**** S
Date: 2017-02-17 18:36:45
Rating: 5
Comment: Dakota took excellent care of me when having some pieces cleaned and fixed. Turn around time was super fast. And she honored the price I thought it was going to be even though I was wrong. What an awesome experience. I will be back, and will always come here first for any jewelry needs. Thank you kay! Thank you Dakota!