Jaguar Land Rover Cerritos

category: Land Rover dealer, Appraiser, Car dealer, Car finance and loan company, Car leasing service, Used car dealer
address: 10861 183rd St, Cerritos, CA 90703, United States
Phone: +1 562-356-1000
Cheap Liquidation: David & Sons Fine Jewelers - San Diego Engagement Rings Estate Sales & Appraisals
worktime:
DayTime
Monday9 AM–8 PM
Tuesday9 AM–8 PM
Wednesday9 AM–8 PM
Thursday9 AM–8 PM
Friday9 AM–8 PM
Saturday9 AM–8 PM
Sunday10 AM–7 PM

site: https://landrovercerritos.com/
rayting: 4.4
services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Car wash, Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,




Name: J*** T******
Date: 2023-12-24 00:36:10
Rating: 5
Comment: Super helpful and knowledgeable. 10/10 recommend

Name: p**** G*******
Date: 2023-12-22 18:14:56
Rating: 5
Comment: Great experience. Steve was awesome and very helpful.

Name: L*** W*****
Date: 2023-12-22 00:56:34
Rating: 5
Comment: Land Rover’s General Manager (Shawn K), his sales team (Ajaz, Kasra); and Finance Director (Nima) are the best! I had a pleasant experience at the dealership and received outstanding customer service! I highly recommend others to visit the dealership for a great and smooth experience in shopping for a vehicle.
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Name: L******* B****
Date: 2023-12-19 01:54:14
Rating: 5
Comment: Excellent customer service .. I was impressed with the short wait time and the communication between my team and I was awesome..

Name: a******
Date: 2023-12-17 04:01:34
Rating: 5
Comment: Exceptional service. Great prices.. Would definitely recommend this dealer.

Name: M*** M*****
Date: 2023-12-15 22:39:30
Rating: 5
Comment: I had a wonderful experience at Jaguar Land Rover Cerritos all due to the exceptional customer service provided by Mina Rezk. When I took my 2016 Range Rover in due to the check engine light coming on 2 hours after I had just got the vehicle from a private mechanic that did over $3,000 worth of work on the car. Since that was the second time the check engine light came on after picking up from the private mechanic I felt like it was time to take it to an actual dealer and have them take care of the issue. As soon as I got to Jaguar Land Rover Cerritos I was welcomed by Mina with a pleasant and understanding attitude. I explained to him everything that has happened with the vehicle and all the repairs that have recently been done. He advised that they would look over the vehicle to see why the check engine light came on and then provide a full report to me with the recommendations and the pricing. About a day or 2 later I received the recommendations along with the estimate and I was surprised by the cost because I was expecting it to be a lot more than what it turned out to be. My car was only in the shop for a week and everything was addressed on the vehicle that needed to be addressed. When I tell you Mina really took care of me you better believe it. I’ll definitely be coming back to this dealership to receive the excellent service from Mina Rezk.

Name: R**** W*****
Date: 2023-12-15 20:34:27
Rating: 5
Comment: I have associated with Land Rover of Cerritos for years! Even with my first Discovery sport. Service department personnel I feel is one of the greatest parts department also one of the greatest sales department great also with one of the greatest sales manager I have ever met.

Name: H*** B**
Date: 2023-12-14 17:54:05
Rating: 4
Comment: My service agent was Glen, out standing professional whom I give 5 *****s. The dealership had my vehicle for 4 1/2 days, mind you my extended warranty was also at fault, no loners, I had to rent a car for 2 hoses and a thermostat. Ifeel if youre gonna have the vehicle for more than a day, loner?

Name: R****** T*****
Date: 2023-12-14 17:29:21
Rating: 5
Comment: Ahmed was an absolute pleasure, and I had a great experience overall! Informative, straightforward and thorough!

Name: j**** h*******
Date: 2023-12-14 00:16:55
Rating: 5
Comment: Steve is fantastic! This was my first visit to the service department at Envison. Steve provided vehicle status updates and my vehicle left running better than when I brought it in. Thanks again, Steve and the service team. Keep up the great work!

Name: N*** G******
Date: 2023-12-14 00:14:37
Rating: 5
Comment: Mohammend, Shawn and Santiago are amazing!!! Totally good customer service. Excellent attention to detail and very prompt and professional group here at Land Rover Cerritos!!! I will be referring family and friends here. Many Thanks Guys for your EXCELLENT customer service and great smiles!!! Mrs. Riddle

Name: J*** F********
Date: 2023-12-12 01:48:59
Rating: 5
Comment: I brought in a Range Rover Evoque for an emissions update and they had it finished in a couple hours. Not exactly sure what they did, but the car runs better than ever. They also washed and detailed the car for FREE!

Name: A****** A*****
Date: 2023-12-11 23:36:07
Rating: 5
Comment: Steve is excelente do not let him go he brings value to Range Rover! When he was no longer Range Rover honestly I was very disappointed in that secession!

Name: r****** m*****
Date: 2023-12-11 19:26:32
Rating: 5
Comment: Carlos and manager were the best I’ve worked with when buying a car. It’s never easy but this was as easy as could be.

Name: I*** H******
Date: 2023-12-10 16:39:43
Rating: 5
Comment: Knowledgeable, helpful, courteous and pleasant sales team specially Sergei and the manager Mike Bahrawi. No sale pressure tactics.

Name: D****** H***
Date: 2023-12-09 22:37:50
Rating: 5
Comment: I wasnt planning on buying today but they worked with me to make a compelling offer.

Name: j**** r***
Date: 2023-12-07 17:00:51
Rating: 5
Comment: Glen from the service department went above and beyond to make sure myself and my vehicle were taken care of. Great experience.

Name: J******* P******
Date: 2023-12-07 16:34:04
Rating: 5
Comment: Pleasantly respectful, professional and friendly.Making sure that I have a rental. communicating with me and informing on what needs to been done.

Name: D**** S******
Date: 2023-12-05 17:06:37
Rating: 5
Comment: All of the staff that I dealt with were terrific. Very professional and cordial. Everyone there congratulated me on my purchase. A class act.

Name: A*** S******
Date: 2023-12-04 23:38:41
Rating: 5
Comment: I havent had to purchase from a dealership in a long time. This place is great. You can be in and out in less than an hour. The Finance manager is quick and to the point. He is great with answering any questions. I highly recommend this dealership.

Name: A***** M*****
Date: 2023-12-03 21:40:53
Rating: 5
Comment: Hello All. You will not have a better car purchasing experience.Mr. Ahmad S. helped my wife and I. He helped us pick the correct vehicle at the right price he is a genuine gentleman that cares about what’s right for you.Manager Mike B. is an honest, down to earth man. He is a man of his word. And all anyone truly has is his or her word in this world. His word is his bond.Finance manager Nima capped it off by guiding and explaining it with such joy. He is joy. His smile is contagious. He has a big heart and wears it very well.While walking around the show room, all the other staff asked if we needed anything with a genuineness.From the minute we got there, it was Joy, laughter, helpfulness and new friendships. You will not find a better experience. Hats off to the person(s) who hired these gentlemen. Take care of them please. You have a winning team.Thank you once agian. My wife and I truly appreciate you and how you opened up and how you made us feel welcome. Thank you from the bottom of our hearts.Take care.

Name: T***** B******
Date: 2023-12-03 18:28:40
Rating: 5
Comment: They help us right away. Everything was amazing the service. Thank you guys for giving service and for giving me my first Land Rover.

Name: I*** R********
Date: 2023-11-29 07:08:52
Rating: 5
Comment: Great costumer service and overall great dealership, they are very professional and very kind. Really recommend coming here!

Name: L**** H****
Date: 2023-11-29 05:57:16
Rating: 5
Comment: Mark B. From the used car sales was very cooperative with negotiating the price of my car.Ahmad was nice and tried to get us a good deal on the new car. He worked with us to get the model and type of car that fits my characteristic. He spent a long time with us to find the car that I wanted.

Name: K***** G*****
Date: 2023-11-24 00:08:57
Rating: 5
Comment: Service advisor Amish was extremely helpful all of my concerns and the service needed on my vehicle were addressed in a professional and timely manner

Name: S**** B*
Date: 2023-11-22 20:39:09
Rating: 5
Comment: The customer service at Jaguar Land Rover Cerritos never disappoints.

Name: J***** S
Date: 2023-11-21 00:02:47
Rating: 5
Comment: Quick and efficient, Glenn Weitz was helpful and very professional, knowledgeable, and welcoming.

Name: S***** H********
Date: 2023-11-16 22:25:27
Rating: 5
Comment: Steve Lambert has been only but the absolute BEST!Thanks for all your support as we work through this roller coaster ride in fixing our Landrover Discovery SportSincerely Mrs Hernandez MariselaLoyal customer for the last 6 years

Name: J**** C***
Date: 2023-11-16 17:16:42
Rating: 5
Comment: Had a very good experience, it was quick and to the point. Test drive, then purchase no crazy 10k add ons being forced on you. Would definitely recommend to other friends.😎

Name: J**** L***
Date: 2023-11-13 19:18:11
Rating: 5
Comment: I had a great experience working with Steve in service. even upon arriving, Steve could smell coolant and knew I had an additional issue before I even could tell him what the car was telling me about the issue. I felt immediately that they knew exactly what they were doing and that I could trust them to take good care of my vehicle and address any issues that I was having. I was continually communicated with while my vehicle was in service and my vehicle was. I also needed a loaner vehicle which they provided and that process was quick and seamless as well.

Name: D**** G*****
Date: 2023-11-12 02:04:28
Rating: 5
Comment: Exceptional customer experience and service. Very friendly and professional.

Name: g****** n****
Date: 2023-11-12 00:14:40
Rating: 5
Comment: Service is great.My Velar is due for its first routine maintenance service.Steven L is very helpful and informative.He checked for any recalls and was able to get my door handle mechanism replaced under warranty.Place is very clean and waiting area had free beverage or coffee.

Name: M**** B*********
Date: 2023-11-09 21:44:02
Rating: 5
Comment: Absolutely love this dealership! Service has always been good, however Steve is the best!!

Name: F*** C****
Date: 2023-11-07 21:31:06
Rating: 5
Comment: Prompt and professional service from beginning to end: loaner car, updates, repairs.

Name: I** C****
Date: 2023-11-07 21:03:24
Rating: 5
Comment: Excellent communication throughout the process of fixing my beloved Defender. Warranty liability was never debated (rightly so), and the overall experience was great—good people and location. Thanks especially to Glenn in service and Juan & team in Spare and accessory sales, who are excellent in every way.

Name: E** B******
Date: 2023-11-05 19:07:31
Rating: 5
Comment: I always get great service. Staff is very friendly and helpful.

Name: I Y*****
Date: 2023-11-04 20:59:18
Rating: 5
Comment: Everyone at the Rover dealership was great. Our sales person Ryan was super amazing! He made our car buying experience wonderful. Thank you!

Name: a**** s
Date: 2023-10-30 23:45:58
Rating: 5
Comment: Outstanding service! Friendly and thorough. My service advisor was Glenn and technician was Alex. Ty both very much!

Name: K** L
Date: 2023-10-30 21:56:56
Rating: 4
Comment: Service experience was ok. Last Wed @7:45 am took Range Rover Sport in for Check engine light on and driver side window issue.At 2pm I texted advisor for update. No response. I called and that’s when he returned text. He stated there was an issue with Oxygen Sensor and would give full report in a few hours. The day ended with no contact. I text again next morning. Again no response until I called.Not until Friday morning advisor text stating car was ready. When I went to pick up, it had nothing to do with the sensor but just needed a software update. I think communication could have been better.

Name: E**** C*****
Date: 2023-10-30 21:55:36
Rating: 5
Comment: I dont know if this place changed ownership or they did something to improve their service.I had left a bad review about a year ago but I deleted it because their service is awesome, my service advisor Mina has changed my mind on how I felt about their business. Ive taken my car twice again since my last bad review and the service from their servi e department is AWESOME.THANK YOU MINA!

Name: G***** S**** T******
Date: 2023-10-30 05:12:14
Rating: 5
Comment: The sales team, particularly Kasra, exhibited both friendliness and professionalism, ultimately securing me a fantastic deal. I’m planning on returning in the future, and I’ll wholeheartedly recommend this dealership to friends and family.

Name: A***** Z*****
Date: 2023-10-28 22:38:39
Rating: 5
Comment: Exceptional service!! They even sent me a link to a video of what exactly they tested on my car! Super cool to see what was done and felt great knowing everything was taken care of!

Name: a*** l**
Date: 2023-10-28 19:07:54
Rating: 5
Comment: Best advisor ever glen! And the tech alex ! Perfect alignment !!!! Highly advise

Name: K****** A******
Date: 2023-10-27 05:37:31
Rating: 5
Comment: The customer service was great. My Service Rep was Glenn and he polite, professional and helpful.

Name: A***** K**
Date: 2023-10-26 21:56:01
Rating: 5
Comment: I highly recommend this dealership! I had the most wonderful time buying my Jaguar I-Pace from here! Hazel was amazing and explained every detail of the car and answered all my questions. Nima was very thorough as he went through the finances and contract. Mark and another finance manager (forgot his name, sorry!) were very welcoming and worked with me to get the car in a timely manner. Overall, amazing guest satisfaction! Thank you all! Super excited!

Name: A** S**
Date: 2023-10-26 00:57:28
Rating: 5
Comment: Glenn is a good service adviser.Anna

Name: W**** C******
Date: 2023-10-25 23:56:05
Rating: 5
Comment: Very courteous. Helpful. My only complaint is, I was supposed to have a courtesy car and there wasn’t any there for me. They told me to be there at 8 o’clock. I was there at 8:10 and they told me they were all taken. Of course that didn’t make me too happy.

Name: C*********** O******
Date: 2023-10-21 16:02:12
Rating: 5
Comment: Great honest sales crew that worked hard to get me the car and deal I wanted. Large selection of cars at this dealership. Carlos, Mike and Nima were awesome!

Name: J*** S******
Date: 2023-10-21 01:25:09
Rating: 5
Comment: 100% recommend this dealership! Great service and our salesman Nick was the best! Answered all the questions we had.

Name: D****** R****
Date: 2023-10-19 23:21:25
Rating: 5
Comment: Very personable and attentive service. Steve was very professional starting with the initial encounter until the time he handed me my key. I will definitely continue my business with this company and will definitely recommend.

Name: a*** s*****
Date: 2023-10-19 20:02:45
Rating: 5
Comment: Mark was friendly professional and easy to work with in selling my Jaguar to you.

Name: F******** B****
Date: 2023-10-18 15:50:31
Rating: 5
Comment: I appreciate the fact that the staff were professional and kind, and were able to assist me in finding a vehicle that I am well pleased with!

Name: M** G******
Date: 2023-10-14 23:51:06
Rating: 5
Comment: Had a great experience. My car wouldnt start, had to have it towed to JLR Cerritos. Amish, the service advisor did a great job keeping me posted, arranging a loaner vehicle and getting everything coordinated

Name: B***** N***
Date: 2023-10-12 18:36:49
Rating: 5
Comment: Very accommodating with schedule. They took care of my vehicle with ease. Took care of the recall with no issues. Very prompt and courteous service department. Ask for Glenn!

Name: P***** C****
Date: 2023-10-12 02:34:24
Rating: 5
Comment: Very professional. Mr Lambert offered me the BEST experience that I’ve ever known in ANY service dealership. He gave a true sense that my vehicle (RR Sport ‘20) would be taken care of within a very short period of time, That proved to be true! Mr Lambert. Thank you so much!

Name: P******* R*****
Date: 2023-10-08 19:40:25
Rating: 5
Comment: The staff is so friendly and helpful. Especially Steve Lambert. He always keeps me updated on the progress of my car service. I don’t hesitate to recommend Jaguar Land Rover Cerritos.

Name: S**** M********
Date: 2023-10-07 16:38:14
Rating: 5
Comment: Shawn is an Amazing general manager and immediately will assist you if needed. Mina is very knowledgeable in service and helpful. Also, Juan in parts has great customer service skills and listens to his customers to take care of their needs.

Name: B****** R* W********* M*** M*** L***
Date: 2023-10-04 22:45:31
Rating: 5
Comment: The whole team is very dedicated to getting these very special vehicles fixed, cleaned, and ready to go!My service advisor, Amish Patel, from Jaguar Land Rover Cerritos, exemplifies this idea and also adds great customer service to list.My Jaguar (his name is Panthro) says thanks, and well be back for an oil change soon 😉

Name: E***** L*****
Date: 2023-09-24 18:47:05
Rating: 5
Comment: After buying 8 Rx350 since 1995, I walked out of the dealership yesterday when I got a cold reception from Lexus Cerritos.I drove over the Jaguar Cerritos and Miss Lin was out there with a great smile and waving to welcome us in. I told my friend, I will buy from this young, very pleasant woman. I was talked into buying the same day instead of waiting till January. What a great team of sales people from the beginningto the end. 👏

Name: G** P******
Date: 2023-09-23 19:53:06
Rating: 5
Comment: Had a blow out. Towed to Jaguar Cerritos. Service was great.

Name: M*** H******
Date: 2023-09-22 20:59:23
Rating: 5
Comment: Our first experience owning a Range Rover has been extremely pleasant due in no small part to Amish Patel and the personnel at JLR Cerritos. Buying from this dealership has helped to change my opinion on car salespeople and dealerships in general. In the past I would NEVER bring a vehicle I owned to a dealer for service; now I wouldnt have it any other way.

Name: K**** N*****
Date: 2023-09-21 23:08:00
Rating: 5
Comment: Steve provided excellent service and feedback. Kept me in the loop the whole process and was swift to answer any questions or concerns.

Name: D**** W****
Date: 2023-09-20 06:19:10
Rating: 5
Comment: Steven Gerald lamber was my service advisor and while every service advisor in the industry tries to annoyingly upsell things not needed, he kept it to a minimum. Thats one of the main reasons i hate going to the dealerships. He was also super friendly and nice and the dealership itself is leaps and bounds better than puente hills when it comes to service and cost.

Name: A** V********
Date: 2023-09-19 23:27:44
Rating: 5
Comment: Shahin and Mike were amazing. They made my purchase super easy and I would highly recommend them and their team.

Name: K***** D******
Date: 2023-09-15 23:11:55
Rating: 5
Comment: Mina helped me from start to finish and was extremely efficient and caring throughout the whole process :) can’t thank him enough!

Name: E*********
Date: 2023-09-11 16:51:27
Rating: 5
Comment: I had the best experience purchasing my new Defender from JLR Cerritos! The dealership itself is gorgeous and modern. They also had great music playing which made it fun! Our Sales Associate was super friendly and knowledgeable. He really took his time with us answering all of our questions, facilitating the test drive, and working out a great deal for us. We felt very welcomed and it was a non- pressure environment. The GM came and introduced himself. He was very kind, willing to work with us, and professional. I am so happy we chose JLR Cerritos and I would recommend anyone interested in a new car to pay them a visit. They will take great care of you!
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Name: S****** C***
Date: 2023-09-04 16:11:20
Rating: 5
Comment: We appreciate the knowledge and good energy our service tech provided. Glenn was courteous, professional and his follow up was fantastic!

Name: M**** d* l** A****** S******
Date: 2023-08-10 15:50:41
Rating: 5
Comment: Glenn was very informative and patient. Mina was also very helpful. Amazing customer service.

Name: M******* S****** (** C**********
Date: 2023-08-09 03:25:44
Rating: 5
Comment: BEST TEAM EVER!!! They were so patient, understanding and helpful!!! Especially Nick Pin, he made the experience of buying a brand new car less stressful than usual. THANK YOU VERY MUCH CERRITOS TEAM!!!

Name: r*******
Date: 2023-07-06 18:44:32
Rating: 5
Comment: I walked around the place and there was nice cars and the people are very welcoming.

Name: C****** L***********
Date: 2023-07-06 04:21:58
Rating: 5
Comment: Great location. The staff is very friendly and answered all of my questions and concerns about the vehicles I was browsing on their lot.

Name: N**** R********
Date: 2023-07-06 01:09:46
Rating: 5
Comment: Got my oil changed, great experience very friendly and communicative . 👍🏽👍🏽 Would recommend to family and friends

Name: D****** S*******
Date: 2023-07-06 00:54:53
Rating: 5
Comment: Highly recommend bringing your car here to get serviced ! Everyone is very sincere and welcoming . Will definitely be coming back .

Name: O*** S******
Date: 2023-07-03 22:02:43
Rating: 5
Comment: I recently had my Land Rover serviced at Land Rover Cerritos and I must say I was thoroughly impressed. The team was professional and knowledgeable, and they took the time to explain everything that needed to be done. The quality of work was exceptional. I appreciated their attention to detail and the fact that they kept me informed throughout the process. Overall, I highly recommend Cerritos Land Rover for any Land Rover maintenance or repair needs. They exceeded my expectations and I will definitely be returning for future services.

Name: F******* V*******
Date: 2023-07-03 21:50:45
Rating: 5
Comment: I had such an amazing experience with rodolfo for the parts manager. he made everything super smooth and easy. I want to thank him for taking his time to find our parts and contacting us once they were delivered and checking everything was OK felt like a very valuable customer amazing service amazing manager.

Name: R**** C********
Date: 2023-07-03 18:53:45
Rating: 5
Comment: I have been bringing my car to get serviced here for a little over a year now and I absolutely love this place. The staff in the service department is amazing. The are nice, friendly, and informative. The team is the best. They contact with me through the whole process telling me whats going on, what they recommend, and how much things will cost. I have a 5 and 3 yr old that like to play with cars and they had no problem lending cars for the time being. I will continue to come back for my car needs.

Name: N******* G*****
Date: 2023-07-03 18:47:34
Rating: 5
Comment: I decided to give envision Land Rover Cerritos an opportunity to service my truck, and from the moment I arrived, I received 5 from the service Manager all the way to the cashier. Not to mention the Mechanic did a phenomenal 5 star service. They now have a new costumer

Name: O*** S******
Date: 2023-07-03 16:13:48
Rating: 5
Comment: I recently took my car to Land Rover Cerritos for some repairs, and I couldnt be happier with the service I received. The staff was friendly and knowledgeable, and they took the time to explain the repairs that needed to be done in a way that was easy for me to understand. They also provided me with a detailed estimate upfront, so I knew exactly what to expect in terms of cost.The repairs were completed in a timely manner, and my car is running better than ever. I appreciate the attention to detail that the technicians at Land Rover Cerritos showed in diagnosing and fixing the issues with my car. I also felt that the prices were fair and competitive compared to other auto repair shops in the area.Overall, I would highly recommend Land Rover Cerritos to anyone in need of high-quality auto repairs. The staff is professional, the service is top-notch, and the prices are reasonable. I will definitely be returning to this shop for any future repairs or maintenance needs.

Name: y***** c********
Date: 2023-07-03 15:52:46
Rating: 5
Comment: The overall experience could not have been better! Sales teamwas amazing, and because of them, my dream of owning a new defender came true! The way businesses conduct themselves when things dont go perfect it what separates average ones from great ones! the whole team are rockstars! If you are looking for a vehicle, you have found the right place!

Name: M***** J*****
Date: 2023-07-01 21:35:27
Rating: 5
Comment: I recently had the pleasure of purchasing a car from Land Rover Cerritos, and I must say it was an exceptional experience from start to finish. From the moment I stepped into the dealership, I was greeted by a team of friendly and knowledgeable professionals who went above and beyond to ensure my satisfaction.First and foremost, the sales staff at Land Rover Cerritos were incredibly helpful and patient. They took the time to understand my specific needs and preferences, guiding me through the vast selection of vehicles available. Their expertise and genuine interest in finding the perfect car for me made the entire process stress-free and enjoyable.The dealership had an impressive inventory of cars, ranging from sleek sedans to powerful SUVs, all meticulously maintained and in excellent condition. The transparency in their pricing and the willingness to provide detailed information about each vehicles history and features was truly refreshing. I felt confident and well-informed throughout the entire decision-making process.Moreover, the negotiation process was surprisingly smooth and transparent. Unlike other dealerships Ive visited in the past, there was no pressure or pushiness to make a quick decision. The staff at Land Rover Cerritos were professional, respectful, and fair in their dealings, making me feel like a valued customer rather than just another sale.When it came time to finalize the purchase, the finance team at Land Rover Cerritos exceeded my expectations. They worked diligently to find the best financing options tailored to my budget and explained every detail thoroughly, ensuring I was comfortable with the terms. Their efficiency and attention to detail made the paperwork process hassle-free.I cannot forget to mention the exceptional after-sales service I received. The dealerships commitment to customer satisfaction extended well beyond the purchase itself. They promptly addressed all my post-purchase queries and concerns, ensuring that I was completely satisfied with my new car. Its evident that Land Rover Cerritos values its customers and aims to build long-lasting relationships.In conclusion, my experience at Land Rover Cerritos was nothing short of outstanding. The combination of friendly and knowledgeable staff, extensive vehicle selection, transparent pricing, and exceptional customer service made my car buying journey truly remarkable. I wholeheartedly recommend Land Rover Cerritos to anyone in search of a top-notch car buying experience. They have set the bar high for excellence in the industry, and Im grateful to have had the opportunity to purchase my dream car from them.Kudos to the entire team at Land Rover Cerritos for their professionalism, dedication, and commitment to providing an exceptional car buying experience.
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Name: C**** S***
Date: 2023-06-22 15:24:24
Rating: 5
Comment: This dealership is the BEST of all the Land Rover dealerships!! I traded my Range Rover Sport with an Evoque and I couldn’t be happier! The team there is absolutely wonderful!Thank you Fares (salesman) for being so patient and working so hard to make it happen, you are the really best!Thank you to Shawn (general manager), the best GM of all Land Rover dealerships (and believe me I met some creepy ones before). Shawn is by far the most genuine and professional of all and helped me out with getting the best offer on the market. Shawn is the BOMB! :)It can be a stressful process to change cars but this team made it happened so smoothly. From sales to financing, everyone was beyond amazing!I am so thankful to have met them, this is now my go to place to get my Range Rovers. Thank you all so much for working so hard for me, I’m so happy with my new car.Until next time
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Name: D**** V*********
Date: 2023-06-16 22:00:24
Rating: 5
Comment: Had a great experience with service, they work diligently and the technicians are very skilled and experienced. They provide honest work and I can trust they can fix my car right the first time!

Name: A******** M***
Date: 2023-06-09 17:01:46
Rating: 5
Comment: Thank you Oscar F. for helping us with our purchase. We love our ‘20 Range Rover Sport

Name: G******* H*******
Date: 2023-06-02 20:59:28
Rating: 5
Comment: Kara Ari..was the nicest and professional sales man I ever met. My uncle and I really enjoyed his professionalism, kindness and the big effort to get the car of my dreams. Tachakor🥰

Name: E*** B********
Date: 2023-05-31 18:27:03
Rating: 5
Comment: My wife and I had just the most pleasant buying experience you could imagine here. It all started when we contacted Gian Carlo and came in for an appointment to look at a Range Rover. He was friendly, helpful, and most importantly not pushy. We enjoyed working with him and then we got to meet the GM Mark. He’s a very nice man and really gave us the best deal possible not trying to sell us anything we didn’t need. We were very happy with the deal and most importantly my wife got a beautiful new car! In addition, they were able to match the same financing from my credit union and It was such a pleasure to deal with their financing guy Nima. Finally, they even bought my wife’s previous car and matched Car Max’s offer. All around such a great group of people and I would highly recommend to anyone to start your car shopping here!
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Name: A** L**********
Date: 2023-05-30 13:10:57
Rating: 5
Comment: My experience with Shahin, the Internet Sales & Leasing Consultant was excellent. He was helpful, professional and addressed my concerns and needs. I would highly recommend dealing with him and the team at Cerritos Land Rover if you are considering getting a Land Rover vehicle.

Name: S******** G*****
Date: 2023-05-24 15:48:00
Rating: 5
Comment: I love this Jaguar Land Rover dealership! It is very clean and welcoming. Amanda in the service department is so kind and friendly. She was very quick and efficient. I was able to be in and out picking up my loaner vehicle. Definitely would recommend this specific dealership!

Name: K***** E*******
Date: 2023-05-05 06:56:45
Rating: 5
Comment: I came to get my car serviced and for a new key! Please ask for Mina, who works in the service department. He was very attentive and helpful. He made my first visit to the dealership as a new Range Rover driver wonderful.

Name: J*** A******
Date: 2023-05-04 17:27:59
Rating: 5
Comment: Been in the market for a Range Rover for quite some time, came across one that caught my, went on down to check it out and immediately Ryan Ramirez was attentive and supportive throughout the whole process. I am glad to say that I took my dream car home that day. Thank you Ryan and Thank You Land Rover Cerritos!

Name: m L*
Date: 2023-04-06 04:07:59
Rating: 5
Comment: To be honest, I was originally planning to pursue a Maserati before discovering this dealership. After visiting them, I completely forgot about Maserati. This dealership is by far the best I have ever experienced. The quality of their service is superior to Mercedes and BMW. But what really sets them apart is their staff. From the sales team to the managers and finance personnel, everyone was exceptionally kind and helpful. My salesperson, Jesus, was especially outstanding. I highly recommend him, as his genuine and kind assistance was what ultimately helped me make my decision.

Name: M***** H********
Date: 2023-03-24 10:12:51
Rating: 5
Comment: Outstanding service. Respectful and interested in your needs. Ryan is excellent to work with. Very pleased with my purchase there. Thank you. AAA+++

Name: N**** E***
Date: 2023-03-17 20:11:16
Rating: 5
Comment: I had an amazing experience working with Kasra at Land Rover Cerritos last week. Kasra is very knowledgeable and he goes above and beyond to help his clients. He is very smart and listens carefully to what you need and provides detailed information. I really appreciate that and I think Kasra is a great asset to this company.

Name: Y**** S***
Date: 2023-03-15 01:12:05
Rating: 5
Comment: Im happy to provide a glowing review of Adam and the fantastic experience I had purchasing a Hyundai from him!From the moment I stepped onto the lot, Adam was warm and welcoming, making me feel comfortable and at ease. He took the time to really listen to what I was looking for in a car, and didnt try to push me towards something that wasnt a good fit for me. Thank you, Adam, for making the car-buying process such a pleasure!
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Name: M**** M******
Date: 2023-02-24 02:13:45
Rating: 5
Comment: We had an amazing experience with Kasra, he helped us with patience. Kasra provided us A-Z about the future of the Car that we loved! He’s very detailed, honest and friendly!Thank you so much

Name: t******* z**
Date: 2023-02-11 16:26:18
Rating: 5
Comment: I recently purchased a New Range Rover Velar from Adam and it was an outstanding experience. Adam was incredibly knowledgeable and helpful, providing clear and concise information about the car. The buying process was smooth and stress-free, and I never felt pressured. I am absolutely in love with my new vehicle and have received numerous compliments on it. I would highly recommend Adam and the dealership to anyone in the market for a new car. Thank you, Adam, for making this such a wonderful experience! I love my New Car!

Name: n***** s********
Date: 2023-02-10 22:36:07
Rating: 5
Comment: Jaguar Land Rover CerritosRead our review guidelinesGreatThis is Niyala. would like to share my experience with Kasra Ari the sale guy and sale manager guy, Kasra was very responsible and he help me with my purchase, he was very nice, polite and I felt like home when I was talking to him, he and the sale manager gave me very good deal, Im happy with my purchase, I believe in good service and how people they deal with you and they were %100 genuine and thats why I give them over 5 star Thank you both I will definitely go back there for my next purchase in the future.

Name: E**** B*****
Date: 2023-02-06 22:06:02
Rating: 5
Comment: Had an excellent experience with Land Rover Cerritos and particularly with Shahin. He managed to find the top trim Autobiography fully loaded at a reasonable price. Very satisfied with the service and occasional follow ups to ensure theclient satisfaction.Thank you for the great vehicle and the outstanding customer service.

Name: J*** T*****
Date: 2023-02-05 21:07:39
Rating: 5
Comment: I came in to purchase a new full size and was very pleased with my experience here! Hazel helped me with everything and she was very nice! Sales Manager Mike and Finance Director Anna made the rest of the process easy. Thank you all for getting me in my dream car! I’ll definitely come back for my next purchase!

Name: M****** L**
Date: 2023-01-11 03:37:19
Rating: 5
Comment: My daughter and I had a wonderful experience purchasing a used Audi from Envision Jaguar Land Rover in Cerritos. It was a very easy transaction, as the Envision dealership had priced our Audi at a very fair price, far below market value. Jamal Ward was our sale advisor; he was polite, cordial, and very friendly. He treated us with dignity. Wael Jubarat was the finance manager for our deal and he was also pleasant and cordial. I would do business with these gentlemen again if given the opportunity. In the meantime, Im going to keep an eye on their inventory to see if I can get another remarkable deal from Envision LR-Jag.
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Name: a***** s*****
Date: 2022-08-27 17:15:52
Rating: 5
Comment: They were fantastic, specially Elie. I wish i could give her 7-Star, She is amazing 👏 . She was so helpful, honest, and knowledgeable in her field. She was trying all her best to give me a good deal as much as she can. I am so glad to work with her, never regret, highly recommend to all my friends and family 👌

Name: E**** K*****
Date: 2022-08-22 20:24:11
Rating: 5
Comment: Came to this dealership to trade in my old Range Rover and got into a brand new one with the help of the amazing Ellie. She was knowledgeable, listened to my needs, and got me the best deal for me and my family.

Name: L*****
Date: 2022-08-21 03:25:39
Rating: 5
Comment: My lease was up on my car and I decided to contact the dealership where I originally purchased the vehicle from. I got transferred to the fleet manager who was a little rude and not very helpful at all.I decided to reach out to Cerritos Landrover the dealership where I service the vehicle at. I spoke with the fleet manager Ellie Shafiee who was extremely helpful in answering all my questions regarding the lease end process and even offered to assist me with the process on her day off.I was not able to come in until later in the week and she stayed well past her time off to ensure that everything was completed in a timely manner and that I was comfortable with the end result.

Name: M******* S******
Date: 2022-08-16 18:09:05
Rating: 5
Comment: I have been searching for a Range Rover Velar for a long time and finally found it at this dealership.  At first I was skeptical (nervous and worried) since I have not dealt with this dealership before.  However, the minute Ellie took my call I felt right at home!  She went out of her way to text me every detail and several pictures of the car without hesitation.I have plenty of experience purchasing vehicles from different dealerships in my life, and one thing I learned is that a good, professional sales person can make your experience hassle free and easy.  Honestly, if it wasn’t for her help and follow-ups I would not have gotten the Velar that I wanted.  Thank you so much!I also want to thank Mike, the sales manager, for helping me through the whole process!  He is definitely a sales manager with a great, positive attitude!(Mike and Ellie, you guys are amazing!)
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Name: M***** G*****
Date: 2022-05-05 16:51:03
Rating: 5
Comment: AMAZING Services! I’m a first time customer & the level of luxury, class, respect & kindness I received was unmatched! Steve was so informative and went above & beyond my expectations. I highly recommend everyone with a Land Rover in SoCal to come to Envision Jaguar Land Rover

Name: K* T*****
Date: 2021-11-06 15:59:11
Rating: 5
Comment: Exceptional customer service from initial intake. What could have been a very stressful situation with my check engine light was handled with compassion, quality care and great service. A special thanks to Assistant Service Manager Job Santos and Team.

Name: D** W******
Date: 2021-06-06 07:22:25
Rating: 5
Comment: I recently leased a car from Land Rover Cerritos and had a great experience. I knew what car I wanted when I got there, so with that in mind the whole process took about 2 hours which I very much appreciated. I worked with Tibo specifically, who was extremely helpful and friendly - he made the leasing experience super smooth and easy. Finance was also great to work with. No complaints here, would recommend!

Name: R**** H*****
Date: 2021-03-28 18:58:31
Rating: 5
Comment: Our salesman Axle was absolutely amazing. Not pushy, intelligent, knows the cars,classy, and made the day even more special.If youre going here ask for him, you will be happy you did.Roger Hickey

Name: m*******
Date: 2021-03-01 19:40:48
Rating: 5
Comment: Misko was our salesman that greeted us from the very beginning with such warmth and professionalism. He really took his time explaining the Evoque, which is what I was interested in and the differences in comparison to the other models. He made the whole process enjoyable. I haven’t ever had an experience at a dealership that was so smooth from start to finish. Everything was streamlined and efficient from the beginning to the end. This is a first class dealership that made you feel very special. The customer service from Misko to the finance department was great. Misko even let me pick out the color of my bow to go on my new car and took pictures of me with my beautiful new car. It was truly a wonderful experience and I would recommend go visit Misko if you are in the market to buy a Range Rover. He has earned my business and referral business for life.

Name: S C**
Date: 2020-12-29 22:32:49
Rating: 5
Comment: Was the best buying experience I’ve had in years from start to finish. I would recommend Penske Range Rover to all my friends and coworkers. Rated 5 plus on the rector scale. Thank you again for the great experience. Axel Sardaryan was very professional through the whole process. My wife is loving the new Range Rover Sport Silver Edition. Thank you again Penske Team!!!Sam

Name: T**** D* T*******
Date: 2020-12-08 17:31:13
Rating: 5
Comment: The service Dept takes pride in making sure their customers are happy. I purchased wipers for my F pace they installed it no problem. Love the atmosphere.

Name: J****** L*****
Date: 2020-12-02 06:08:57
Rating: 5
Comment: I had some work done on a 2015 Jag XF, the service and the work was excellent. Customer service was outstanding. I definitely will continue too do all my maintenance service at Jaguar Land Rover Cerritos. I had the best experience and Im very grateful that the pricing was also reasonably. Thanks....

Name: G******** A******
Date: 2020-11-30 01:01:28
Rating: 5
Comment: I called this dealership after having a pretty negative experience at another and Axel really took care of me. Let me know when the car I wanted was available to see and got me the deal I wanted. Very happy with my car!

Name: J** W***
Date: 2020-11-28 07:28:16
Rating: 5
Comment: Great sales team and service department. Bought my Velar 3 years ago from Cerritos LR and just bought my Defender there. Would strongly recommend to anyone. Not many LR dealerships that are trust worthy in SoCal but Cerritos is.

Name: G***** W****
Date: 2020-11-15 00:55:49
Rating: 5
Comment: I had a 12:00 appointment, and I was out by 2:30. Not bad still had the rest of the afternoon to get a haircut. Everybody is so cordial, my service rep Vanessa Martinez, Jim lynch and Sean who sold me the car stopped by in the waiting area to talk. I feel like I’m part of their family.

Name: S********
Date: 2020-11-13 23:08:27
Rating: 5
Comment: Make no mistake, I received excellent customer service at the Land Rover Dealership service department. The advisors were wonderful and friendly. Also, I received excellent service from Jim; one of the advisors! He walked me through the issues I was experiencing and helped facilitate a visit to the dealership to get an immediate issue resolved. I’d purchased a Land Rover vehicle from a non Land Rover dealership and was already experiencing issues. Jim coordinated my vehicle being looked at and serviced speedily, which was incredible! My vehicle is still experiencing issues not due to the service department but due to the fact that the dealership I bought it for did not sell me the vehicle in the condition that they advertised. So I will be calling back again for further instruction.I only have one tiny observation which takes my rating from a 5 to a 4.85 approximately. That is, on the first day I came to the dealership there was someone who worked in parts smoking a cigarette. I had my window rolled down and asked him if he smelled smoke before I realized it was him smoking while inspecting another vehicle. When my car was returned to me after excellent and prompt service I did faintly smell smoke. As a non smoker I am very sensitive to this type of thing and smoke also agitates a condition I have...Of course this is not a reflection on the overall service I received. Cerritos service were polite, ready to help, and I would easily recommend them to someone else. Thanks Cerritos crew, 💕💕💕💕

Name: M**** J******
Date: 2020-11-13 01:40:05
Rating: 5
Comment: I cant say enough about this particular Land Rover/ Jaguar delaer in Cerritos.First off, Suren aka Sean who was my sales guy and Michelle at Finance were both really straight forward and welcoming.Second, this dealer in particular does not look to rip people off and the reason why I say that is that realistically most dealers these days do and its rare to find one like this one that doesnt. Their used cars are well priced and they work with you on financing terms. Their new cars have good rebates that save you hundreds or thousands of dollars.

Name: S** G
Date: 2020-10-30 23:55:48
Rating: 5
Comment: Chris in the service dept is amazing. Really caringCompassionate and professionalI had to take my SUV back 4 times for them to get it right, including 2 recallsBut it is the closest dealership

Name: J**** P*******
Date: 2020-10-13 01:20:39
Rating: 5
Comment: Went to this dealership for a previously owned vehicle. We worked with Sean. It was our first time at this Land Rover dealership. Sean is friendly, personable and organized. We never felt rushed. He spent time with us answering all of our questions.Lauren in the business office is just as friendly and helpful.We look forward to going back to pick up our new vehicle.Although there is an LR dealership closer to where we live, we will for sure be going back to this location for our future LR needs.

Name: S***** L****
Date: 2020-09-29 01:11:47
Rating: 5
Comment: Sean provided such great customer service! He was patient and kind- making the purchasing process easy and non- stressful! All the staff at Cerritos Land Rover were very kind and helpful! Thank you for making a dream of mine a reality!

Name: T**** W**********
Date: 2020-09-23 18:07:39
Rating: 5
Comment: My experience with Thaibaud at Penske Land Rover was, dare I say, fun!!! Yes, no cheesy sales pitch, just pure authentic honest conversation to help me find what works for me, patient while I evaluated all my options at Land Rober(as I also went back and forth between dealerships for many hours that day). I just kept returning to Penske Land Rover. Had Thaibaud been so focused on “selling me”, I never would have returned, because my intention that day was to buy from another dealership in which I had already selected the car I wanted(after not such pleasant treatment by their salesperson Which left a bad taste in my mouth). That bad taste gave me a wild hair to just stop on the way and check out Land Rover just before going to sign for the other car. It had been a longing to have one for many years but I didn’t think it was possible and that it was out of my league. His ability to just allow MY process for even considering this change in my original direction and honoring my way of evaluating all that helped me to know this was right FOR ME, is what gave me the ability to get crystal clear in my decision without remorse from pressure. Thaibaud was personal, and someone who is definitely knowledgeable and passionate about helping people find their dream cool ride at whatever stage they are at. Penske Land Rover dealership was nothing like I’ve ever experienced in car shopping. It was relaxed, educational(which was key to me seeing that financially this made so much sense), had some laughs and I felt he got it with what would make this right for me. It felt like having a friend helping me out. If you are looking to lease, or to buy new or pre-owned, I encourage you to go see Thaibaud and get yourself educated. The experience is a smooth ride! Oh and the car!.....just wow on it’s drive, bells and whistles, sound system, comfort, space, functionality and it is just a beautiful car. It’s not a car. It does so much more than a car. It’s more like a tiny home on wheels. And free car washes at the dealership, c’mon....this dealership nails it!

Name: O*** T*******
Date: 2020-09-22 21:05:28
Rating: 5
Comment: Major electrical failure with Jaguar I pace in an otherwise wonderful vehicle. Primary difficulty was support on phone assist and with jaguar call one for service which were not practically helpful or understanding the gravity of my problem. Unable to get rapid appt, I called a private tow and contacted a service agent directly and just delivered the car! Subsequent service with my representative Chris Labady was wonderfully kind, helpful, knowledgeable and professionally handled.

Name: M*** L****
Date: 2020-09-04 02:39:57
Rating: 5
Comment: I did not purchase my Ipace from Jaguar Land Rover Cerritos as they did not have a vehicle equipped with the options I wanted, but I have received excellent service and support from this dealership, helping with a software update and questions. The Service Advisor was a pleasure to work with and very knowledgeable.

Name: R****
Date: 2020-09-02 07:27:00
Rating: 5
Comment: Came in on a Saturday afternoon, it was hectic. Sean spotted us and told us he would be right with us. After looking around we found the car we wanted by that time Sean came back to us and asked us to join him in his office. Sean asked what is was that I wanted in a car and showed me to the vehicle which had it all. Sean knew exactly what they had and didnt have off the top of his head. I want to say everything went smoothly but I was indecisive. I had originally been interested in a Q7 or Q8 but after speaking with him and checking out the Velar my mind was changed. Then the deal was made and I had a new car.If you want someone knowledgeable, friendly, energetic. Look for Sean hell probably be busy with someone else at the moment but hes worth the wait!

Name: M***** T*****
Date: 2020-08-06 05:51:34
Rating: 5
Comment: What can I say, it was a great experience from beginning to end, my sale person Sean new exactly what I wanted and new everything about the car, thank you Mr Giannini for taking time out of your busy schedule to help me out and making sure that I had the best deal out there. Also, dealer made me feel really safe with all the Covid awareness and test drive was amazing. Thanks again!!!!Please see JLR Cerritos for all your needs.

Name: D****** S*******
Date: 2020-08-02 17:29:54
Rating: 5
Comment: I had a great experience with the service team, specifically Vanessa and Richard, at Penske. After having an accident while out of town, they quickly worked my Range Rover repairs into their service schedule, completed additional upgrades and assisted an auto shipper to deliver my vehicle back to me over the weekend when service is normally closed. I am very happy and appreciate all their efforts! *****5 STARS*****

Name: L**** R*****
Date: 2020-07-31 17:56:35
Rating: 5
Comment: One of the best dealerships I’ve ever visited. The show room was spotless and the staff were ultra friendly. The general manager went above and beyond to make sure I felt at home. Truly exceptional experience.

Name: S******* O******
Date: 2020-04-30 02:46:53
Rating: 5
Comment: Today, I upgraded from a 2016 Range Rover Sport HST to the 2020 Sport HST. The sales rep. Sean Khnkoyan was super helpful. He helped me 4 years ago with my 2016 purchase and because i loved his service and expertise, I made sure to use him again with this new lease. He was very nice, listened and made sure he got me exactly what i was looking for. At one time, I wanted to see a specific color (Corris Gray i believe) and he went out of his way to search for this car. Although i ended up getting the red, i still appreciated all his efforts towards meeting all my needs. If anyone wishes to test drive or purchase/lease, i suggest asking for Sean Khnkoyan. He is the BEST!!!

Name: J**** D*
Date: 2020-03-26 19:30:51
Rating: 5
Comment: Chris Labady in Service Department was great. Took care of my problems and a recall that I did not know about. Made all arrangements for me to get back and forth from the dealership. Was very professional and solved my concerns. Made effeicient use of time. Thank you much appreciated!!

Name: M***** B*********
Date: 2020-03-24 21:10:51
Rating: 5
Comment: Vanessa is a great service person. I had been getting Suspension Fault notices on and off. I was worried I had a problem and she helped the service team identify the issue! My Range River has been working perfectly since I drove it home. Thank you Vanessa!!Madson

Name: A** P*****
Date: 2020-03-13 00:11:11
Rating: 5
Comment: I bought my vehicle at this dealership in 2007. I have been taking my car there and only there for service. The customer service has always been great!!! Easy to get an appointment and the service representatives always explain the service that the vehicle needs.

Name: D*** P*****
Date: 2020-02-26 17:03:30
Rating: 5
Comment: For the last 10 years, we have had our Jaguar XJ8 serviced at Jaguar Land Rover Cerritos because they are the closest dealer. Initially, their service was OK, but for the last few years it has been pretty unacceptable. It was very difficult to schedule an appointment - even when we had an urgent safety issue that needed attention, and all but one of the service technicians we usually dealt with were totally unresponsive failing to take calls or return calls for days at a time.Recently, we had a brake issue. I called for an appointment explaining it was urgent and was told it would be 4 weeks before I could get an appointment. I left a message for Chris Labady - one of the few responsive service technicians. Not expecting a call back, I found another dealer and made an appointment. Chris called me back within a couple hours. I told him I appreciated his call, but explained I had made an appointment elsewhere because he was the only one who seemed to be concerned about customer service. He urged me to reconsider. I declined. Within thirty minutes, his boss, the service department manager, called me and told me they had made changes to improve customer service and didnt want to lose us as customers. To show how serious he was, he offered to send an employee to our home with a loaner car and to pick up our car. Two hours later, an employee arrived at our front door, took our car and left the loaner. They had our car for several days, during which they communicated regularly with us about the progress on the repairs.Its not often that a business actually turns around their customer service and commits to action rather than just words, but in this case, Jaguar Land Rover Cerritos demonstrated their commitment to good customer service. They really couldnt have done more for us in this situation, hence they have earned 5 stars.

Name: M******* G*******
Date: 2020-02-10 00:56:02
Rating: 4
Comment: We used a broker to purchase the vehicle. However, because of this we are not able to see the vehicle first hand. We love the vehicle; but, the voice control does not work and the speakers crackle every now and then. Car scheduled to go to the dealer already to check the issues mentioned above.

Name: R***** K***
Date: 2020-02-08 20:35:15
Rating: 5
Comment: One of the easiest car buying experiences I’ve ever had. In fact Sean made it so easy we bought two cars. From start to finish and the follow up was the best. A customer for life.

Name: 1**********
Date: 2020-02-06 22:36:31
Rating: 4
Comment: ...after an initial miscommunication, I was contacted by the General Manager. He addressed all my issues and subsequently helped resolve some major vehicle repairs that I was not aware of. I also appreciated the consistent follow-up from the Service Manager once I had a clear understanding of the dealership policy.

Name: M***** J****
Date: 2020-02-02 01:32:03
Rating: 5
Comment: We had a great experience here. No pressure, and excellent sales person--Axel, and finance dept. We are very happy with our Range Rover Sport.

Name: P*** H*****
Date: 2020-01-31 19:35:59
Rating: 5
Comment: I took my 2017 XE in for its yearly service and couldnt be any more please with the results or experience. Vanessa, my service representative, was knowledgeable, friendly and professional. She answered all my questions and kept me informed on when my vehicle would be and was ready to be picked up. I am very please with the service I got.

Name: J* J***
Date: 2019-08-30 20:37:58
Rating: 5
Comment: This rating applies to the service department. I purchased a used Land Rover this week from a private party so I wanted to have a Land Rover dealership conduct a coplete used car purchase inspection of the vehicle, as well as order an additional key. I first called the Pasadena Land Rover dealership (the closest to my home) and made an appointment with them for the inspection. However, Pasadena quoted me approx. $700 (key plus programming fee) for 1 key, which I found excessive. Suspecting Pasadena was overcharging, I called this Cerritos dealership YESTERDAY. I spoke to Jim Lynch, who quoted me much less ($) for the same key (including programming) and offered to get me in this morning for the inspection of my vehicle (at a fairly reasonable price). Jim scheduled my appointment and updated the vehicles information in their system to show me as the new owner. He was very friendly and professional.TODAY, I arrived at the dealership at 8 a.m. for the inspection and all my info was already in their system. I was told it would take approximately 3 hours to complete the inspection. By 11 a.m., Jim was sitting down with me patiently going through the inspection report item by item. I was very pleased to discover that the entire car (down to the windshield wipers and license plate lights, as well as the upholstery) had been inspected. Jim (while working with the service technician) explained to me what services were really needed and what services could wait. He did not push me to get any services done at all, but wanted to make sure I understood the current state of the used vehicle I purchased and what I should probably get done to make sure it continues to work great. I decided to get most of the recommended services for the mileage of the vehicle and held off on a few things. I feel the prices quoted for the services and replacement parts Im getting are very reasonable for the type of luxury vehicle I chose to buy. I decided to leave the car there for service, so Jim offered to get me a ride to my home in South Pasadena/Alhambra. Within minutes, someone picked me up and drove me home. Moreover, Jim told me the vehicle could be ready for pick up by the end of the day.In sum, considering I have never purchased a Land Rover from this dealership, I was very impressed with the level of service Jim provided. Ive owned several luxury vehicles and can honestly say the level of service I have received from this dealerships service department so far is on point. I am very happy I chose to go to this dealership instead of the apparently overpriced Pasadena dealership. Also, I am hopeful that I will not need to retract this review after I pick up my vehicle;)

Name: A** T*******
Date: 2018-11-10 18:52:00
Rating: 5
Comment: I had been looking for a Range Rover for the past few months and I just could not fine one that I loved. Went in to check out what they had at Land Rover in Ceritos, that’s when we met Sean. I honestly don’t write reviews about my service unless I’m really blown away, but Sean was beyond helpful. He was not a “typical sales person” at all. Matter of fact he didn’t even sell us. He helped us get the car we wanted and made it extra special by having it customized for us. The whole transaction could not have gone any more smooth. Considering the fact that I live in LA to go back and forth would not have been ideal, but the entire transaction took less than an hour. We were literally in an out, and I sbsolutelt love the car! We will definitely keep going back to get more of our cars from Sean!

Name: M M
Date: 2018-09-02 21:04:36
Rating: 5
Comment: Shawn is the best. Was able to help me facilitate a surprise car for my girlfriend. He even put a bow on a 2019 Jaguar F-Pace to top it off. Would def purchase from this establishment again. Easy to work with and straight to the point unlike other establishments.
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Name: E**** J***
Date: 2018-08-01 16:43:16
Rating: 5
Comment: My review is for the past 3 years of experience with this dealership up to today with my Land Rover Discovery Sport HSE.Sales:I had called all over different Land Rover dealerships trying to get the best deal as possible. Sales person and sales manager were all very easy going and willing to work with you. With Land Rovers, other dealerships do not give you a lot of discount if not at all. They just lay down the numbers and thats it. However, this dealership is where middle income familys dreams can be made. We wouldve never gotten a LR if not for this dealership. I think 25-30% cheaper than other dealers out there, because you pay less on the downpayment and A LOT LOWER monthly payment. I did my research and went to Hollywood, Southbay, Santa Monica, and Newport Beach before.Service:Always hands down helping you whether you have appointment or not. Appt preferred. Better if you have appointment, but they almost always have a car ready to rent it out to you.GM:Robert was very nice handling all the situations we had with our car. I realized the importance of an excellent management after speaking with him. If you have any questions or issues, please find Robert and talk to him to figure things out, because he will sort things out professionally.

Name: B******* S*******
Date: 2018-06-24 00:33:31
Rating: 5
Comment: Made the buying experience very nice. No hassel, no worries. Got what was promised. Salesman was wonderful.
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Name: J***** E*****
Date: 2018-05-23 21:56:41
Rating: 5
Comment: Just had a nice service experience at this location. My adviser, Vanessa, was helpful and expedient. Its a large production, but they seem to handle the volume very gracefully.Even though it is farther than the South Bay dealership, I will return to Cerritos for future service. The difference is notable. South Bay allowed me to book a wait appointment online over a week out. And the morning of the appointment, they called me and said I would have to leave the car for 3 days... for regular service. Like, an oil change and tire rotation type stuff. Seriously?But Cerritos got it right. Thumbs up.

Name: K******* C*****
Date: 2018-03-30 17:06:25
Rating: 5
Comment: DREAM CAR BUYING EXPERIENCE! I cannot say enough about this top notch dealership and expert Sales crew. I had the pleasure of working with Victor who made this the best car buying experience I could ever imagine. First off, the dealership is impeccably clean and feels more like a warm, comfy, deluxe, classy living room, and the staff is so friendly and helpful. Victor found the exact car I wanted (2018 E Pace), made sure it was ready for pickup on the day I wanted, had the paperwork ready for signatures and sent me on my way in no time with my beautiful new ride! I will buy every car here from now on. Thank you Penske Jaguar Land Rover Cerritos...you have a lifetime customer who talks to a lot of people and will tell every one of them how amazing my experience was! Cheers!
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Name: S***** K******
Date: 2018-01-29 02:54:02
Rating: 5
Comment: I had such a great experience at Land Rover Cerritos. I originally came in to have a safety recall taken care of on my Jaguar F- Pace. After I met Tim in the service dept I mentioned that I was disappointed that I didnt lease a Range Rover. Long story short, he brought me to Sean in sales and a few hours later I drove off in my dream car. Sean was so friendly and not pushy like many salesmen can be. He genuinely cared and wanted to help me. Tim from service stayed the whole time I was there even though he was supposed to be off work already. I felt so comfortable during the whole buying process. Not only have I become a Range Rover customer for life, I have become a Land Rover Cerritos customer for life. Thank you Tim and Sean!!

Name: R**** H********
Date: 2017-10-12 16:49:31
Rating: 5
Comment: Superior customer service occurs when you receive service well beyond what you expect. This is what happened one afternoon at Penske Jaguar Land Rover Cerritos. Unannounced, I showed-up at the dealership with a request to repair nicks and scratches on the passenger-side door. In about 15 minutes the team had rectified the problem, and I was on my way. Ive been doing business with this dealership for about 5 years, and I confirm that this superior service is indicative of the entire organization. Congrats to the Penske Jaguar Land Rover Cerritos team.

Name: B******* N********
Date: 2017-09-23 19:10:37
Rating: 5
Comment: My service advisor at this place is Chris Davila. I love him to pieces. Hes always on top of everything. Been dealing with him for years. He has always made sure that Ive been taken care of. All of his customersLove him.

Name: G******** L****
Date: 2017-02-11 00:40:40
Rating: 5
Comment: I highly recommend this dealership, Chris Dávila is the BEST Service Drive Manager. I have been coming here since 2006, and have continued to receive the same service since day one. Chris is a true professional! I want to also mention My Tech Dave Is AMAZING, always pays attention to detail and is so wonderful to work with.

Name: D*** H******
Date: 2017-02-09 14:54:25
Rating: 5
Comment: Chris Davila is a true professional. Extremely efficient, friendly and makes taking my LR4 here a pleasure. Always offers to help out in any way he can and thoroughly explains what my car needs. He never pushes a service that isnt needed but educates on reasons a service may be needed. Ive been going to Chris for several years now and I cannot imagine going to any other service guy except Chris.

Name: L****** B*****
Date: 2017-02-08 20:03:02
Rating: 5
Comment: Chris Devila is the best service advisor we have ever used! He always works his hardest to go above and beyond to get us in when we need to come in and is always easy to get a hold of or return phone calls promptly. He is so great, in fact, that my husband and I drive about 45 minutes each way just to be able to continue to work with Chris. I highly recxomend you ask for Chris for all of your service needs.

Name: K**** Y***
Date: 2015-07-31 01:07:54
Rating: 5
Comment: I just leased a new Range Rover Sport from Brennen and I could not have been more impressed with the level of service he provided today. He was courteous beyond my expectations and blew the other 2 dealers that I visited away! The General Manager Robert was also very helpful with all of my questions and I felt like they were bending over backwards to help me and to make me feel like a rock star. I will be sending my friends and family to Brennen in the near future and I highly recommend anyone looking to get the honest, respectable, and professional buying experience to see Brennen as well.

Name: V**** J***
Date: 2014-08-02 18:19:58
Rating: 5
Comment: I have returned to Cerritos Jaguar for the purchase of a second vehicle because of the excellent customer service and sales staff. The process to purchase the newest Jag XKR was uncomplicated and the transaction was completed within a couple of hours. However, what brings me back to this location is really the customer service. It is easy to purchase a vehicle but when you drive off with your new car and have to bring the car in for an oil change, tires, etc. it is important to have someone pleasant to deal with, who is working with you to get your vehicle back to you as quickly as possible, and if that individual can make it a pleasant experience, there is no doubt I have found a stellar dealership to continue to do business with. If purchasing another vehicle, it is important to consider all of these items. By providing this information to potential buyers, anyone interested in purchasing a Jaguar really should Cerritos Jaguar because this dealership has been so successful in providing me with the entire package.

Name: A*** B*********
Date: 2014-07-31 22:40:08
Rating: 5
Comment: I have been a Land Rover/Range Rover owener since 2001 (3 Different Models) and havent been able to find a Dealership quite like this one. I have had my cars serviced in multiple locations from Walnut Creek to Santa Barbara to Anaheim and others; Cerritos has surpassed my expectations by always greeting me with a smile and treating me with the respect any car owner should be given. My service advisor, Chris Davila, has always gone out of his way to help me with any issue; even the ones that are user error... The timeliness of receiving service has also been a huge bonus for me as I am a practacing physcian and dont have a whole lot of time to waste. My car is always ready when promised and the car always looks great after a wash.I must mention that I also bought my newest Range Rover here. Lucas, my sales associate, was kind, curtious and took me on several test drives before I made a decision. He was never pushy and always treated me with respect as well.I highly recommend this dealership if youre looking to purchase a new or used vehicle and for service!

Name: S***** E******
Date: 2014-07-31 21:04:40
Rating: 5
Comment: This was my first time trying out Penske Jaguar Land Rover in Cerritos but it will definitely not be my last. I first called to inquire about some service pricing and spoke to Chris Labady who was very knowledgeable and helpful. Then when I came in to pick up the parts I needed, I was greeted by a Chris Davila who was also very nice and introduced me to Chris Labady who walked me over to the parts department to get me what I needed. They seem to have a great staff working there. I would definitely recommend this place to everyone.

Name: J***** W*******
Date: 2014-07-31 21:00:14
Rating: 5
Comment: We are always extremely satisfied with the quality of service we receive at Penske Jaguar Land Rover Cerritos. Over the past 8 years we have owed several Land Rovers, and have had the pleasure of working with Chris Davila for all of our vehicle service needs. Chris is knowledgeable, professional and has always gone the extra mile to accommodate us. Chris makes himself available at all times and always ensures our vehicles are completed in a timely fashion. Chris’ performance has been nothing less than stellar. Because of Chris, we will continue to drive the 50 miles to Penske Jaguar Land Rover Cerritos for any and all service.

Name: T*** C*********
Date: 2014-07-31 16:38:15
Rating: 5
Comment: The team at Cerritos Penske Jaguar/Land Rover is VERY GOOD! I get the impression the team wants to be MORE than just vehicle sales and service? Everyone is very professional, respectful and seem very aware they are their to help with the experience vs. completing the sale/service? I get the impression a quality system is in place and management (or owners) reviews the data to improve the customers experience. BRAVO!I am not referring to the vehicle! I am referring to the people and the process at this dealership. Every automotive mfg has a quality process, but NOT every dealership has a quality process. And again, I have the perception this team has some kind of quality system in place, or work to a list of goals developed to have the right teammates and processes in place for a good to exceptional experience by the user?Everyone is very professional and courteous from Robert in Financing to Todd, Frankie, Fernando and both Chris in Service. Even if you stop in to just to buy a tail light bulb, a polo shirt, etc, everyone is very courteous and straight forward. The people are very knowledgeable of the product and are aware of the reasons we buy these vehicles.I purchased my LR3 here with NO problems literally. It was the best buying experience in my auto burying career. I can say the same on service - Great Experience, in out, no issues when I get it back. Nothing left open, nothing not completed, nothing rattling, nothing half done. Even the tires are air up to the specs on the door post. I tested this once: I reduced the spare tire air to 10PSI during a oil change. When I picked it up, the spare tire tested 44PSI! OMG! Nice Job Fernando! This confirmed my perception that a Quality System may be in use and these teammates are disciplined in following it.My LR3 has had a tough life - 110,000 total miles with >30,000 miles of that total driven Off the Pavement. NO Complaints. In conclusion, The facility is very well designed, it is very clean, the waiting area scores 10 out of 10 and offers Wi-Fi and i need that as a small business owner!The location is off Studebaker on 183 Street, which is a PLUS in my opinion! the location provides three (3) different exit versus just one if it was located on Studebaker (ie-traffice). I would not hesitate to recommend Penske Jag/LR to anyone and look forward to years of good service for my LR3. And if it ever dies, my new LR4 will be purchased and serviced by this team.

Name: C**** P*******
Date: 2014-07-30 21:22:55
Rating: 5
Comment: I bought a Range Rover over two years ago. I have taken my car in for different services over the last couple years. My experience each time has been very positive. Everyone is very kind and helpful. Chris Davila has been my service advisor I believe every time I come in. He is always helpful and knowledgeable. Just recently I brought my car in for a regular service check. Chris gave me a loner car for the day. The next day I had to leave out of town and was not able to bring the loner car back and pick up my car. Chris was kind enough to offer to bring my car to my house, park it in my garage and pick up the loner car. That was most generous and in this day and age not the norm. As I mentioned before I have always had a great experience at Land Rover Cerritos but this was the cherry on top!! Thank you so much!!

Name: S***** T*******
Date: 2014-07-26 14:29:46
Rating: 5
Comment: My experience here at Penske Land Rover was great. All the people were nice fron sales dept to service and even the tech that worked on my car talked to me. The facility is very nice and well maintained and the lounge is nice with coffee, waters and soda in the fridge. Chris D. who was the advisor that helped me was great. He was knowledgeable, professional, and he was easy to talk to. I would recommend this dealer to anyone looking for good service and nice people

Name: C**** S*****
Date: 2014-07-25 04:25:58
Rating: 5
Comment: I love going to this dealership even though its far from my home. I always make sure to ask for Chris Davila because I can always count on him to not only get a problem fixed, but he goes the extra mile.He is extremely efficient, courteous, and a real pro. After I return home, he will call a couple of times to make sure everything is still OK. He always tells me not to hesitate to contact him as soon as I encounter any problems. Hes a great guy and a huge asset to Penske Jaguar Land Rover Cerritos!

Name: p***** d
Date: 2014-07-15 21:40:18
Rating: 5
Comment: My experience with this dealer is always great. Anytime i take my jaguar xf in for service the service dept is always great. Chris D is always helps me out and is a pleasure to work with. The sales staff is always friendly and make you feel at home when you sit there and wait for the car. The coffee is grreat too!!!!

Name: J*** D***
Date: 2014-07-15 19:32:55
Rating: 5
Comment: I have been a loyal customer of both the Jaguar and Land Rover service departments for the last several years. I own and have owned several late model Jaguars and Land Rovers some of which are over 10 years old. They have always been very helpful and educational about the repairs that are suggested to be done. They do not pressure me to make any repairs that are unnecessary for my vehicles, but they do inform me of the repairs that could be made. The sales staff are always accommodating and informative about the new models. Penske has done a great job presenting these brands the way they should be presented.